I had ProGreen turf installed at my dog daycare last May. After 3 weeks of being installed I was already getting an odor. I contacted my sales rep, Johason Holland to express my concerns over this issue. He asked me the typical questions as to how the yard is draining, are we hosing it down all of that stuff. We were good with everything he asked. I told him my concern was when they initially installed the turf they used the pea gravel which was already there. He told me he would contact the installer to see if this was the issue. After repeated emails, I kept getting the run around from him as to who he needed to contact. I then received a call from Laura Everett from ProGreen and she seem sympathetic to my situation with this turf and seemed like she wanted to get this issue resolved. She told me that she would look into everything and get back to me with a resolution for my issue. Never heard back from her. We are now into October and I get a call from Mr. Holland telling me that they are going to ship me out some kind of chemical to spray on the turf for the odor problem. I question as to why this is needed since they say that their turf keeps odors at bay. He can't really give me any explanation. We are now into January and I still have not received the said chemical spray. I call Laura and explain that I have not received the chemicals. She apologizes and says they will get it out. We are now at close to the end of March and I still have not received the chemicals. I have sent NUMEROUS emails to them with nothing being done.
I am absolutely frustrated with this company and the customer service they provide! I have spent A LOT of money on having this product installed and they could care less. It is nothing but lip service from this company. Do yourselves a favor, if you are in the market for artificial turf look somewhere else! For dogs, you should go to Perfect Turf or K9 Grass! read more