went to buy a new sled and a belt . I was quoted 270.00 for a belt. skidoos website has it at…read more240.00. I asked what's the deal. they said that's the price. 270.00. no discount on parts even if u buy a new sled. fuvk this place. don't buy anything from these crooks. skidoo should drop them as a dealer

Went to get a SXS ant the salesman doesn't know anything about the product that they were selling…read moreand said" if you go to youtube it will show you everything about it." they wont even work with you on price because they are starving too! Cant understand how they are still in business if they are starving. Now I understand the 2 star rating!! I have been a customer in the past buying 2 sleds and a 4 wheeler from them, so much for loyalty.

Chariot Trikes owner Charlie has done way more than I ever expected, making and furnishing parts to…read moreme for next to no cost. Having KlicTronic shifters, and misc. other bike stuff, Charlie is a great source of knowledge.

Nothing but great service from Chariot and owner Charlie. Installed thumb shifter and front/rear…read moreright side hand brake system. 1900 Yamaha Roadliner, all driven from the handlebars, this handicap rider on the road again. Thanks Chariot Motor Trikes.

Great local repair and gear shop! Owner is extremely helpful and knowledgeable…read more I needed repairs on my bike and Roger did an outstanding job. If you need something that he doesn't have readily available in the store, he will order it for you! Support local businesses!

This is a terrific motorcycle shop. I just learned about it. My Triumph had not been serviced in…read moreover 2 years so I dropped by and asked the owner to have a quick look at the bike to see if he thought it was okay for a 3-day trip. He spent 15 minutes or so with me and said he thought it was fine. He is very knowledgeable and it was really nice of him too stop work for a little bit and give me a bit of peace of mind aheae of my trip. I then made an appointment for an oil change, new tires and fork seals, and some brake work. Unlike many bike shops they make appointments, and will work on any bike of any age. Owner completed the work promptly and my bike rides as well as it ever has. I can't recommend this place enough.

Just had the best service appointment EVER for my Vespa! So here's what's up, I needed the tires…read morechanged on my 2009 vespa LX150. I was floored by the insane price ($400) the vespa dealership in Schenectady was trying to charge me so I started looking around. The vespa dealership tried to tell me the high price was because it was "labor intensive" and they had to take the muffler off. IDK if it's cause I'm a female or they thought I was too stupid to google it but it LITERALLY involves 4 bolts! Needless to say I won't reward this nonsense with my business so I ended up buying my tires online for a total of $130 then I took them to sportline and they charged me $100 to swap them out! So yea, for $230 I got the work done and the guys were FANTASTIC, they let me know my tail light was out and fixed it too. Needless to say they have a customer for life now!

Dealership that doesn't deal. Low ball on trade. Sales person who says a price and then says same…read moreprice when asked if they are willing to work on price of theirs.

These guys are awesome. We limped in on a BMW R1150RT with a fried rear tire that had really gone…read morebad after picking up a screw. Mark and Steve took us in, we talked about the options and arrived at ordering new front and rear from NYC rather than putting something on that would work but not be quite right. These guys took us into town and dropped us off at a historic inn, and Mark gave us a tour of the town in the process and showed us all the good places to eat (I now weigh 750 pounds). We ended up having a great time in Middlebury, they picked us up the next day as the tires were going on and we rolled out on some well-replaced rubber. These guys are great and it kinda makes me wish I lived up there!

I've been a customer here for years without any major issues, which honestly makes this year's…read moreexperience even more disappointing. Back in the spring, it was already a struggle just to get someone to return a call. I gave them the benefit of the doubt--this is a busy time of year for motorcycle shops--but that should've been my first warning sign. When I finally brought my bike in for a routine inspection, oil change, and tune-up, the service went from mildly frustrating to completely unacceptable. Communication was practically nonexistent. Getting a simple status update felt like pulling teeth--calls went unanswered, and when I did get through, I was given vague or noncommittal answers. The worst part? The cost. I was given a quote, reviewed it, and approved the work based on that number. Two weeks later--after zero proactive updates--I went to pick up my bike and was handed a bill that was double the quoted price. Not slightly higher. Not due to a quick phone call to explain additional issues. Double. And at no point did anyone contact me to explain, get approval, or even give a heads-up that costs were increasing. That's not just poor customer service--that's a complete breakdown of basic business practices and trust. It's incredibly frustrating to see a shop that used to be reliable drop the ball so hard on communication, transparency, and accountability. Between the lack of responsiveness and the surprise charges, this experience has been enough to make me seriously reconsider ever coming back.

Have been to deans several times a+. He explains everything, sets the price and repairs your bike…read more I made a mistake and listened to a so called friend, took it to his butcher shop, tried to rip me off. Called dean, he talked to me about the problem and new exactly what was going on. My wife told me I made a big mistake not taking it back to dean. Well always listen to the ones closest to you. Next time. IM GOING TO DEANS.. He has always fixed my bike right the first time!

Highly recommend. These guys really know fat bikes and mountain bikes, and everything you could…read morepossibly need to know about them. Always have the right parts and accessories. Really great local business that's been delivering for the upper Valley for years. Reasonable prices and always willing to explain, what needs doing and why. They take the time to understand what you're looking for. Can't go wrong with Mason's.

During our trip to New England last fall we stopped in lots of bike shops. B is a mountain biker,…read moreso he likes to check out the shops and see if there's anything interesting. Mason Racing was a nice little shop. It's small, but has all of the basics and then some that you would need for biking. The staff was friendly and attentive. There were two guys working in the shop and they talked to us about where we were visiting from, B's bike, and the local trails he should check out if he got a chance to ride in the area. They both seemed extremely knowledgeable and interested, and they were very friendly. There was also an absolutely beautiful view from the shop. I'm not really a biker, but I definitely enjoyed stopping at this shop just for the view. If you're in the area and need something for your bike, you can likely find it at Mason Racing. If not, I'm sure the staff could point you in the right direction.

As an avid dual sport and Klim enthusiast, I appreciate having this small, locally owned business…read morein my community. Doug has ordered in many things for both my husband and me, and they have come in quickly. He has always been very communicative and I appreciate his candor. In addition, we also use his building for vehicle storage, not only for ourselves, but also for some of our customers. The prices are VERY reasonable, not just for storage, but for parts and accessories too. Doug has always been easy to deal with. Thank you for being a part of our small community.

While I'm always treated reasonably well on the phone, and my needs are understood and met, my…read moreissue is with the post-order period of time. I always ask for a tracking number for the items I purchase, and I am always promised to have them by the business day following when I place my order. Even though the items are typically scheduled up for shipping the day I place my order, I never get tracking information from Smart Power Sports until the day my order is scheduled to arrive at my house. IMHO, this is terrible customer service since the promise is always made to get information to me vey quickly and it never arrives until it's "too late" for me to be able to make use of it (if I get a tracking number from them at all). What's more irritating is that I get told that items are "in stock", but they ship from a supplier warehouse somewhere else in the country. They never disclose this information, and make it about impossible to estimate a reasonable timeframe for delivery as a result.