At first, ProCare responded quickly the night of our water loss from a toilet failure. They handled the initial cleanup, packed up our home, and placed our belongings into storage. In the beginning, everything seemed professional and reassuring.
Unfortunately, things went downhill from there.
After telling us they were ready to move forward with repairs, we went to pick out flooring and were preparing to submit payment. However, after reviewing the invoice, we were told that ProCare wanted the mitigation portion paid first before moving forward.
At this point, ProCare is currently in a dispute with our insurance company, and we as homeowners are stuck in the middle with no resolution.
To make matters worse:
* Line items on the invoice were increased and repeated multiple times
* Insurance has asked for the information to be reviewed
* ProCare has been unable to provide reasonable cost justification to our insurance for the charges on the invoice
* They have not been willing to make corrections or adjustments
We have been out of our home since January 2026, and this has placed a major strain on our family. I work in law enforcement, my spouse works in healthcare, and we are raising two children with autism. This situation has been extremely stressful, and there has been little sense of urgency or care shown toward resolving it.
At this point, it feels like ProCare is more focused on getting paid than working toward a fair resolution. Communication has been frustrating, and there has been little willingness to collaborate.
This has been a nightmare experience, and I would strongly advise others to ask detailed questions about billing, communication, and expectations before choosing this company. read more