My daughter bought her tires here and she just got a flat. Jay was so nice and accommodating and…read moreoffered to fix her tire for free! We have been here several times for tires and have always had a great experience! I would highly recommend Mavis Tires in Round Lake Beach!!

JJ working at the front desk was very nice and descriptive. Kept me updated each time. And they did…read moreeverything in a timely manner and did their best. Will definitely come back

I had a simple oil leak coming from the valve cover (it was torqued down incorrectly from the…read moredealership and they used the wrong gasket sealant) and from the plastic oil pan on my 2015 Volkswagen GTI. The Firestone Conplete Auto Care in Round Lake Beach had been my goto place for maintenance and auto repairs since 2010 and for my parents since 2005. They had good quality and reliable service for a fair price. They were a service provider I trusted. If three repeated return trips, they didn't torque down valve covet and couldn't find why the leak was persistent and insisted that the leak was coming from the oil sensor on the oil pan. I agreed to having the sensor replaced and took the car home, only to find a large puddle of fresh, clean oil on my garage floor. I took the car back and they said it must be coming from the oil pan, since plastic pans have been a known source of oil leaks. Talking it over with one of the managers, we decided that a metal replacement oil pan should solve the problem once and for all. The repair was completed that day and I took the car home. The next morning an even larger oil puddle was found under my car. Frustrated, I took my vehicle to a much more expensive Eruopean car specialist. They did what the technicians at Firestone failed to do: Find the source of the leak. You pour fluorescent dye in the oil. Run the vehicle for a few minutes. Take a black light and look where the oil is escaping from. They found the head gasket / valve cover issue and the oil pan were not properly sealed. On top of that, Firestone had not replaced the plastic oil pan with a metal one! I had this garage replace the plastic pan with a metal pan (since the engines are the same, the Mk 8 GTI metal oil pan will fit on a Mk 7. There are also aftermarket metal pans available from a variety of vendors.). They torqued and sealed everything down properly and I paid foe the service, glad that the problem was finally resolved, but disappointed that Firestone had failed miserably. I went to confront the Firestone store manager (after he was unavailable for a few days), and showed him the service bill that the other garage did and asked why they replaced the plastic oil pan with another plastic one after we both decided that a metal one would be a better solution. He told me that Volkswagen did not make a metal oil pan and that plastic ones were the only available oil pans for my car. That was a flat out lie that could easily be fact checked on any smart phone. I as I still had the website for ECS Tuning screenshot on my phone, I showed it to him with at least three different aftermarket, metal oil pans for the Volkswagen EA888 2.0 TDI engine. I then showed him another website for UroTuning for another alternate metal oil pan. He eventually reimbursed for the work on the oil pan, refunded the part. I told him that he didn't have to refund the oil sensor or the labor for that as that was my fault for not doing my due diligence in overseeing their work. I also expressed by disappointment and frustration with their poor service. But, I held back. I was angry and felt betrayed for being lied to. I understand that they had young, inexperienced technicians, but you don't cover for their mistakes by lying to your customers, especially loyal ones that have been returning for over 15 years. While we kept the conversation polite and professional, I was seething beneath it all. Not because of the service failure, although that was frustrating. That could be forgiven by resolving the car problem and owning up to their shortcomings. Lying straight to my face... that was disrespectful. I'm no automotive genius. But, I know a few things about cars and I conduct myself accordingly. I drive an enthusiast's car with some light modifications. I enjoy talking about car performance and driving. That should have been evident. Don't tell me what part isn't available for my car and expect me to just blindly accept that as truth. That was never going to be a winning strategy. If I can't trust a service shop to be honest with me with major repairs, how could I trust them with simple items like brakes, tires, or oil changes, let alone more serious things like diagnostics? Your experience with Round Lake Beach Firestone Auto Care may differ, but I wouldn't take any vehicle that I cared about there or reward them with my business. Violated trust cannot be easily regained and I just don't trust them anymore.

Service is okay. We brought about car for brake pads and it…read morewas included with our warranty. Unfortunately 3rd party is involved whatever it is they couldn't be able to do their part, but they found a nail on one of the tire and charged us $60 + and that I now fixing it after few months. Hoping that I don't have to pay more than what my fiancé paid them. So there for quality is poor & value. Very disappointing.

I had an appointment to have them re-check a wheel alignment that they did two weeks ago. One of…read morethe wheels was still out of alignment. Then they were supposed to re-balance all four wheels. They did a very good job in re-balancing the wheels but they obviously have no clue as to the value of a customer's time. I was at the dealership for 3-1/2 hours for this relatively simple procedure. It was obvious to me that they were giving walk-ins a higher priority than appointments. This is completely unacceptable. Everytime I go to this establishment, the wait time is longer than expected. Scheduling must not be a priority for this business.

Convenient location with high-quality, efficient, reliable, and reasonable service. The waiting…read morearea is clean and WiFi usually works well so can get work done. I get my car serviced here often (oil changes and tire rotations) and especially appreciate the Saturday hours.

Danny and his team have fixed multiple tires for my family. They are fast and friendly every time…read more Professional and ready with many well priced tires in stock. Highly recommended!

All I can say is WOW! Husband and I have had a few tire issues and this place is AMAZING. Goes…read moreabove and beyond! Quick service too. My husband had a nail in his tire and it was flat. Tire Man Gomez came to the house and fixed it in the lot! Got another tire as well for me when I got a slow leak that wasn't able to be repaired. Call if you have any tire problems! A wonderful company and I highly recommend!!!!

Asked for a basic quote, didn't have to be exact. Told them make and model of my car and said they…read moreneeded the vin, which I didn't have on hand and refused to even give me a rough estimate. Respectfully said that if he couldn't give me a quote I'd need to go elsewhere and he said "then go elsewhere" and proceeded to laugh at me and say "what a guy." Guess the other two places who gave me immediate quotes and were respectful will get my business.

Had an oil change done and the serpentine belt replaced. Both done very quickly and for a good…read moreprice. Showed me all the issues my car was having and what needed to be prioritized. Would definitely recommend!

I had an unusual situation where I had to find a matching tire for my car and they were…read moreout-of-stock everywhere in our area. The tire manufacturer researched and found this PEP BOYS location had some in stock. Service Manager Bryan went above and beyond helping me during this transaction. Grateful for the friendly help and customer service. I will have to consider going out of my way to this location when I need service because of the experience.

If you wanna be overcharged for the most simplest service, then go to this location I sat for two…read morehours yesterday, waiting for them to change my headlight in my car, which gave me so many excuses why it was so long because service had to take apart my light casing to change my Light quoted me over $200 for a halogen light for my which turns out was $159 with no labor of $150 that they quoted my mission to not go there ever again

I've had my daughter's Volkswagen beetle repaired here as well as my sons Toyota FJ…read more Ken is easy going but more importantly, he not only gets the repairs right but he gets them done remarkably quick. I've never had such luck with auto repair shops and highly recommend them.

From start to finish GLA in Lake Villa was great with getting my vehicle repaired asap. Super…read morefriendly, spot on with immediate responses and fast turn around time. Highly recommend!