For now, I will give them 3 stars. I booked this glass company through A&H Autoglass. Pros and Cons
Pros
1. Great Price (especially for OEM Glass windshield)
2. On time
3.Fast ( willing to move and get it done very fast)
4. 4.7 Rating at Yelp
CONS
1. No one from A&H never said that someone besides A&H would be coming out and it would be Pro Auto Glass of Lawrenceville GA.
2. He was here by himself (or with someone that could assist with placing the glass) installing a new windshield on Newer Ford F150 Supercrew with no mechanical arm to assist like Safelite. With my 20 inch rims and tires, it was difficult to lift and place the glass. He made a small scratch the paint on the passenger side hood. Black glue drivers side hood that I did notice until the next day which was a little harder to get off the next day after baking in the sun.
3. The cover around the windshield wipers (air intake) was not placed back straight.
4. Glass shards left behind in passenger seat and dash. They really need covers when working.
5. Black glue and finger prints inside of car on Tan door panels and grab handles
6. BIGGIE for me was, he broke the cover off my Drivers side grab handle and I found it under the driver's seat broken. ( I have ordered it from Ford for $3.10 plus tax) and I pick up at Ford when it gets here.
7. New glass was not clean inside and out
Summation
The cleaning was not an issue for me at the price difference I was getting it done for. Though the glass shards on seats should have been vacuumed or covered. I looked at Ford Mall of GA first. They did not do glass breakage, but they did have a guy that wanted $650. Safelite told me $488 but when I got ready to do it, their price went up to $599.95. A&H 4.7 Star review wanted $385. All of these was for OEM original glass with Ford Logo and sound dampener (not after market).
Two days after the I posted online Michael from H&A called and we talked. For my part, I should have called in and told them what happened before posting online and gave them a chance to correct the issue, for that I apologize. He offered to redo the whole glass just to make me happy, but that was not necessary. He also offered to pay for the broken part which I had already ordered. He then offered to have my car completely detailed. By the time detailing company arrived, the part had come in and I had replaced. The detailing company (Cameron's Mobile Auto Detail came and cleaned my car including the head liner. They did an outstanding job. The car truly looks as if it rolled off the show room floor. Thank you, Michael and Cameron. Glod blesses you all and may you have a wonderful day. read more