I have been taking my cats there for many years and have had good service. Today I went to take my…read more2 cats in for an appointment at 3:45 and 4:00. I was having trouble getting the one cat in the carrier and called and said I would be late and was told that would be ok. We got there before 4 and waited for 5 minutes and were told we would have to reschedule as we're standing there bleeding with 2 cats. HORRIBLE customer service!! So sad its gone down hill!!

Great service and staff. I have always been impressed in how quickly I can get an appointment.read more

Hi to all the people at the ark animal hospital. I want to say thank you for the nice things that…read moreyou did with buttercup and thank you for the nice card you sent me. I really do miss her very much. She was so good dog to me. Thank you again for every things June brantner

I have been bringing my dogs to Jeff for over 20 yrs. The care they receive there is second to…read morenone! I have brought puppies to Jeff for a pre-purchase exam and his opinion about the pups. Jeff has doctored all my pets through their life and was caring enough to come by the house at the end to help them cross The Rainbow Bridge. Caring, compassionate, tenderhearted describes Dr. Jeff Stepanek. I am indeed lucky to have had Jeff and his amazing staff over the yrs!

Dr Emily was very polite and professional in assisting my husband and I with putting our 15 1/2…read moreyear old dog down. It was a very upsetting time for us just like it would be for any pet owner having to put their loved one down. I would highly recommend Northwood Vet Service to anyone and definitely will be frequently visiting them in the near future if we ever decide to get another fur baby.

There's never a dull moment with Leo & Lola, the bulldogs, especially in the woods. We survived a…read morenight of backpacking in the nearby Black River State Forest and were prepared to hike more when Leo, rooting around after sticks, suddenly was yelping and scratching at his eye. We hiked two miles back to the car with him squinting and his eye watering. No, I did not have to carry him and he eagerly scampered along the trail despite the eyeball issue. Whew! Thank goodness we had cell service at the car and lucked out finding the Northwood Vet Service. I called them at 11:40am on a Saturday and the friendly receptionist encouraged us to come in at noon and provided directions (and note, they closed at noon so they were being especially nice). The clinic was clean and staff were all equally friendly in person. Dr. Emily promptly saw us and was able to tell Leo had a bit of a scratch on his eye. She flushed it out and gave us an antibiotic ointment and we were good to go! The prices were quite reasonable as well: Office visit ($25), eye flush/stain ($10) and the ointment ($12.50). It was so appreciated how they didn't hesitate to stay late to accommodate us and how they were friendly and efficient upon our arrival. Leo's eye looks 100 times better today. All in all, a great experience!

I would recommend Country Pet Clinic to anyone. Heather really cares about the animals that she…read moresees and takes care of. She is thorough in the care she provides and explains things to the pet owner. Highly recommend her!

Excellent experience! Dr. Heather is super nice, very thorough, gentle and caring with the…read morefurbabies! Brought my Bo in when he injured his leg jumping off a bed, and never having been there before, could not have been happier with the visit. Dr. Heather thoroughly checked him over for any kind of injury. She asked lots of questions, really caring about how he was feeling and doing. Dr. Heather is our new regular vet. I recommend her, without hesitation, for all veterinarian needs!

I cannot believe how little Oakwood Hills Animal Hospital cares about animals…read more My 8-month-old Great Pyrenees puppy was seriously ill -- severe diarrhea, and his injured leg was completely non-weight-bearing. He was struggling to walk, and I was rushed and worried, doing my best to get him safely from his cage into the car. And let me be clear: it is not easy to lift and move an 80-pound injured puppy from a cage into a vehicle without causing more pain. That alone took time and care, but I still managed to get him there. When I arrived, I parked in the closest spot I saw in my panic, only to realize the entrance was down the hill. Even with all of that, I still walked in just two minutes past their "10-minute grace period." I understand having policies -- but where is the grace when it comes to a sick, injured puppy? Instead of compassion, Oakwood coldly turned him away. No flexibility. No care. Nothing. I then had to carry my 80-pound Great Pyrenees puppy back up the hill, in obvious pain, because they refused to let him see a veterinarian. What makes this even worse is that when we first set up this appointment, Oakwood specifically told us we wouldn't need to treat this as an urgent care or emergency visit unless it got worse. That assurance is the only reason we trusted them and went forward with the appointment. And when it mattered most, they abandoned us over a matter of two minutes. This is supposed to be an animal hospital. A true animal hospital would prioritize the health of animals over the clock. Oakwood has shown the opposite: their rules and image matter more than compassion, or the lives of the pets entrusted to them. If you love your animals, think twice before coming here. Oakwood Animal Hospital has proven to me -- painfully -- that they do not care about animals. And Oakwood -- please do not attempt to "reach out" to make this right. I have no interest in further communication with your clinic.

This wonderful hospital/clinic has been my go-to for many, many years. They have helped me through…read moresome very difficult times. I cannot imagine going anywhere else. The staff is very caring and dedicated. Also, it is the only hospital in a very large area with the credentials they have. I will never go anywhere else because my dogs are my kids and they deserve the best care available.

This clinic is excellent. I have taken my cats and dogs there and always receive excellent and…read morereasonably priced care for them. Even though I have moved 100+ miles away, I will probably drive back to Arcadia when any of my pets need care again.

Friendly staff and veterinarians. Been coming here for over 10 years with a cat and a dog. The…read morepeople complaining here just don't like themselves.

When I adopted my rescue dog, Tiki, six years ago, I asked my neighbor where they took their dog…read more They said they'd always been very happy with the care she got at Westgate, so I went there. They were absolutely right. Because I'm a little complicated to schedule sometimes, we've actually seen all five vets at various times. Each has been kind, caring, thorough, professional and expert. They won't let me diagnose her and request meds on the phone, which would be easier sometimes, but it's not about what's easy. It's about what's best for Tiki, and they hold to that standard always. When she tore her CCL, they carefully explained three care options. They did not push me to choose one over the others. They would have given the best treatment for any option I chose. I chose surgery, and her care was wonderful. There's a specialist who comes in from out of town to do this procedure for several veterinary practices in the area, and Westgate provided the before and after care. The whole staff was very patient when I would call with my many "worried Mom" questions afterward. I recommend them without reservation.

Patrice and Dr Erin are two of the most compassionate people I know. I've utilized their services a…read morefew times and I highly recommend them. They do not rush their visits and make sure to completely understand your requests. The area is so fortunate to have these two helping our furry friends.

We will be forever grateful that an in-home euthanasia option was actually available here in our…read morerural area. Our Howie would have been so anxious and uncomfortable in his final moments if he had to go into the vet. Patrice and Dr. Erin are just wonderful human beings and the peaceful, dignified and loving death they helped us give our little bean was everything. We were able to send him off in his comfy place at home with his favorite people... And Dr. Erin and Patrice fit in just like one of the family! We laughed and cried and hugged and at this moment, can't say enough thanks. :)