BEWARE!!!!!!
I chose Pritchett Tire & Alignment specifically to support a local business, and they proudly pointed out their "Best Tire Shop" award. Many reviews call them trustworthy--unfortunately, my experience says otherwise.
Staff was polite, the building and restroom were fine. I brought in my 2016 CRV EX AWD for an alignment and two new tires ($418) after driving up from the Tampa area. They had my car for approximately 2 hours while I waited.
When I got back in my car, I immediately saw a chip in the windshield--absolutely, without question, not there when I drove onto their lot. It was obvious in the sunlight, and I would have noticed it instantly before. I'd driven to Clayton & back already that day.
The manager insisted it must have come from a rock outside and was "impossible" to have happened there. I walked to the area where my car had been serviced--rough pavement with loose rocks everywhere. To say it's impossible for a rock or debris to have struck my windshield there is unreasonable. They didn't check cameras or even try to investigate, simply dismissed my concern.
I haven't even made the first payment on this car, and now I'm left with damage I didn't have before. If you're okay with the possibility of damage occurring to your vehicle in their care and being told "it couldn't have happened here," then this may not bother you. If you expect accountability and honesty, I recommend taking your car somewhere else.
I'd say the value for the service is not worth it whatsoever. Now I have a windshield chip that I'm certain they're responsible for.
I'll be trying to reach out to the owner. I will also follow up with BBB. read more