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    Pristine Kitchen & Bath

    5.0 (1 review)
    Open 8:00 am - 6:00 pm

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    Services - Pristine Kitchen & Bath

    Countertop installation

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    7 months ago

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    Big Wood Cabinets - Smoky Brown Cabinets

    Big Wood Cabinets

    (10 reviews)

    My wife and I spent couple hours with Jenni yesterday She is FANTASTIC. We were very honest and…read moretold her we planned use her to look at stuff and pick brains but doubted we would buy anything. She never promoted or pushed anything but answered questions and pointed out challenges we not thought of. AND we aren't newbies. We have had 4 kitchens done in remodels and new custom houses and kind of know the program and what we' need and like and what we value. She was just great. So great we almost turned the planning to her and have a preliminary quote and will likely get a design from her and we hope be able to buy from her. As for work, quality etc I just hope they are as good as her

    At first, these guys were fantastic. On time, straight forward, no BS…read more As time went by, more and more "complications" arose none of which seemed to be their doing. Due to inept communication, the slab of granite we had picked out somehow ended up in someone else's kitchen. We had already waited several weeks longer than we were supposed to originally, and now....... We'll add an additional 10 weeks. We had an appointment for their install crew to come and install the counters. That was between 9-10 in the morning. After waiting the entire day with not do much as a phone call, we decided to give up and go eat. As we were leaving, they're install pulled up in front of our home. The two guys got out of the truck and said we're here to install your counters. This was about 6:30 in the p.m. When I asked you to where the hell they had been and why we receive no notification they said that they were in McCall finishing up a job and that they were busy. They figured that we would be around when they showed up and that we wanted to counters installed bad enough that we would like to go ahead and do it. I told them to pack her crap up and get out of there and reschedule, we were done for the day. Finally the day of installation came. After several hours of working on putting the counters in the kitchen, they had left telling us the job was finished. Standing in the kitchen looking down on the countertops I about fell over. Being a contractor I have an eyeball for lines and such, however, one does not need to be a Carpenter to see how bad of a screwup this was. What was supposed to be a 90° angle cut ended up being a 97° angle cut. When we spoke to Big Wood Cabinets they sent the rep out to take a look. Of course she tried to come up with all kinds of roundabout excuses and reasons why it was the way it was the bottom line it was screwed up. He was Going to check in to finding out about having it replaced. After several days of negotiating back-and-forth he asked if we would be willing to except the countertop as it was and reduce the price for doing so. We agreed telling him that we would like at least a 20% reduction on the price of a granite slab that was miss cut and looks well looks terrible. That was agreed. Looking further into it not only was the countertop miss kit for the cabinets were installed just a little bit out of square as you can see in the pictures. These guys are supposed to be professionals?During the installation process of the cabinets, we had noticed flaws in the faces of the drawers and cabinet doors. Some were warped, some had chips taken out of them. Every time we inquired about such we were told to go ahead and wait until the end and we would do a final walk-through and then submit a claim under the warranty for the damage pieces and they would replace those parts. Well 7-8 months past the finish time of the cabinet installation and countertops we still have received no discount on the countertop after paying full price and we have received no parts or pieces to replace those damaged ones or defective ones. When calling Big Wood Cabinets we are told basically to shove it and they weren't going to do anything about it. You can see in the pictures how bad some of the damage was. Would you accept this in your home for all the money they charge? Wells Farfound one of our brand-new kitchen towels watered up underneath one of the cabinets looking like this. Bottom line these guys don't stand behind their word for a damn thing. They are liars and they're cheats. Not the kind of business dealing I would expect from a fellow native Idahoan.

    Cutting Edge Kitchens - Come visit our newly updated showroom!

    Cutting Edge Kitchens

    (24 reviews)

    $$

    Cutting Edge Kitchens did an amazing job with our countertops and backsplash. From fabricating to…read moreinstall, it was an easy process. Ben and his crew were great to work with and their expertise and attention to detail came through. The work was completed on time and on budget. We will gladly work with CEK in the future. Melanie L

    Wow, please avoid these guys. We hired them for a kitchen remodel and it was an awful experience…read more It was an unorganized process and the work was bad: -subcontractors would show up on the wrong days (which was rough having to rearrange my own work schedule), the countertops were incorrectly cut, countertops incorrectly installed, tile caulking cracking, cabinets were installed unlevel, shelves were installed unlevel, handles were installed unlevel, caulking left all over cabinets, brand new paint damaged/scratched due to rolling shelf install, sloppy electrical work was done that we had do redo ourselves, dishwasher install never completed, unfinished baseboards and sloppy baseboard install. As homeowners, we had to bring up all the issues as they happened since there was no oversight from Cutting Edge on our project. This resulted in subcontractors making multiple visits and we're even left with items on the list that were never fixed. We've been left to complete/fix on our own and resulting in having us spend more money to buy additional materials. Upon our final invoice for the remaining 10% of the quote, we asked to speak with the owner about all these issues. At the end of the day, we simply requested to have some discounts applied for all the issues and the unresolved issues and the response was unreal. We were blamed for all of their messed up work and claimed they had several additional charges from subs bc they had to come out and fix their work that was poorly done in the first place. We were also threatened with legal action by the owner because he was unwilling to take ownership of any errors and come to a fair agreement with the final invoice. In conclusion, do your research, and avoid Cutting Edge Kitchens at all cost.

    Pristine Kitchen & Bath - contractors - Updated May 2026

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