City detail is an amazing experience. Not only did they make my car look brand new (it was very…read moremessy) but their service and staff are absolutely impeccable. They treat their customers like regulars and make sure you and your car are taken care of.

I called around three different places about my new Kia K5 to get a professional job done because…read morethe dealership in Janesville Wisconsin. I bought it from really under delivered and over promised would not recommend them to buy from, but this place is unbelievable Chris, who runs everything is very accommodating, and she really truly cares about people and the quality of work that is done flawless and honest people. It will be a disappointment if you go anywhere else definitely going back with all of my new cars that I buy. Thanks again

Brought in 2 cars full of dog and horse hair and a few years worth of Toddler mess in the fabric…read more Moua was able to remove all of it and make both of the cars look fantastic. Even the small details looked like they got attention. We don't get our cars detailed often so the expense was higher than expected, but I think for the quality of clean we got (and all of the pet hair they had to remove), it was well worth it.

Love Moua!! Does a fantastic job - communication is spot on! Super nice, hard working guy. If…read moreyou want a fabulous job done, he's your guy. Owner / operator so you know he's not working for the man. Having Moua make your car look like it rolled off the show room floor supports him and his SIX kiddos!! Go there NOW!! P.S. He did our 2018 Jeep Compass (to prepare for sale). Sold to the first person who looked at it for the high end of Kelly Blue book range. Want to sell your car fast? Have it detailed! Then brought in our 2017 Forester with 90K miles and it looks brand new!!

I've been here twice now for repairs, they are always so kind and try to get you the best deal.read more

We got a quick and easy estimate to remount a plastic panel on our car's door. The quoted price…read moreand scheduling for installation were both very good. The installation went faster than expected, and price matched their quote. Very happy!!

made my truck look brand new! Dropped it off, a couple hours later I picked it ip and couldn't have…read morebeen happier. It was like a brand new car

Excellent service of both inside and outside detailing. Great customer service. Handy drop off…read morekey slot for after hours. Everything was done in a reasonable time frame. I will be recommending to my family and friends.

It's 2021 and I must say I should have completed an update sooner: Stick with Rocky's…read more I'm paying for trying two (2) other guys trying to be thrifty and help us all.... I've paid for it dearly. Rocky gets the job done. Nothing is left untouched, without regard. True consummate professional. No left behind hair, stains, water. Floor mats placed back where they originated behind. Nothing hanging out of socket place. No streaks. No water stains. He'll place everything into a bag for you to decide what's trash and what's necessary. I'll repeat: FOR YOU TO DECIDE. I've never found debris, trash nor streaks after he's completed the coupe, sedan, Jeep neither 4x4 truck. My word if you've never cared to follow a Yelp review... Do yourself a favor and listen to this one. If he didn't come through for you, show him my reviews of his shop!

Did an "OK" Job, my Sierra truck is my family car (low mileage commuter). I was charged more due…read moreto the 5 seat cabin. The insides were left more fair than great. I keep my vehicle in great shape and wanted the cup holders, door pockets, vents, ... (the stuff the collects over time) cleaned. They seemed to have rushed the job to get done rather than take the time to do it well. Might be perfect for small vehicles that are super clean when you go in, but if you have a daily commuter and want it "like new" (and needs a bit of attention in the corners) every year, you should consider options or plan for inspection time....

Patrick was very helpful making sure the interior was well cleaned. I should have asked for a…read morefragrance of "new car" but I forgot.

I was able to get in with only a few days on a weekend. My truck looks really nice I had the…read moreinterior detailed. Next time I'll ask for less of a shiny clean, but it looks great. Five stars I'll be back.

Ball Body Shop is fantastic. Our car needed massive repairs and their technicians did a miraculous…read morejob. Our car is beautiful and the paint job is seamless. The office staff were so friendly and professional, keeping us updated twice weekly during the 5 week process. We highly recommend Ball Body.

I shopped around for my window repair and settle on Ball Auto Body. I was given assurance that…read morecustomer service was a priority. My experience was time consuming and not positive. It involved a windshield replacement. Within the first couple of weeks of the replacement I noticed the window had something on the lower passenger side. At first I thought it was some kind of adhesive left behind. I contacted Ball immediately when I saw the scratch (within 10 days). I brought the car back so they could look at it right away. There was associate from an another location who looked at the window and agreed it was scratched on the outside. He said they would contact "Glass America" , their glass subcontractor, and arrange for the replacement. Then the hail storm hit Madison and the employee I was working with was on a personal leave. Understandably, I was put on the back burner. This week I went back to Bell so they could inspect the scratch and make arrangements for the replacement. The owners looked at the scratch they said it was no longer under warranty. He said he was unable to verify that the scratch was made during the repair. He then said he suspected it was made after I left...perhaps at a car wash???. He concluded he would not replace with new glass. He also said they no longer work with Glass America. My conclusion: Their first assumption is the customer is dishonest. They do not value customer loyalty and represent integrity. They do not stand by the work when it is subcontracted. Multiple trips, phone calls to the body shop, inspection by other associates and multiple reassurances that it would be replaced. Only to have them decide not to take responsibility for a damaged brand new window they installed! To make it more painful this was NOT an insurance claim. I paid a deposit before the repair and also paid in full $1300 when the work was completed. I held up my end of the deal I wish I could say the same about them. I counted on them to do the right thing which I still believe they can. At this point though based on this disappointing situation I cannot in good conscience recommend them. Find a company which makes the customer experience #1. They had an opportunity to have a loyal customer instead assumed the customer was dishonest and wanted to do something nefarious. I would encourage you to base your decision not what they say but how they actually take care of customers!

They conducted an inspection of my vehicle and quickly identified all the issues with it and did…read morenot give me any of the bs. I had the same inspection done by Firestone and they couldn't even notate the obvious sensor going off or the warped rotors. I recommend Black Label for anyone looking for an open and honest repair facility.

Very kind and helpful. Went above and beyond with service. We were stuck with a flat tire that…read moreneeded repair. They told us come in right away. Only place in town that was open on a Saturday.