My pet had ingested some organ bone meal. It was such a strange situation, and he ended up having…read moreto get surgery. They were so kind and walked me through step by step and saved his life. They did not try or want to rush into surgery and even gave me some money back at the end. Every single person that dealt with me here was patient and kind and also extremely caring towards Bandit. No one wants to bring their pet here but if you have to, I really feel like this is a great place to have your pet cared for.

GREEDY, DISHONEST, VILE COMPANY. They don't even deserve 1…read morestar. They couldn't care LESS about these animals. I rushed my poor dog Fuzzy there in the middle of the night (a few months ago) after breathing hard for a few hours, hearing fluid in his lungs, and hoping they would do ANYTHING to help him. They snatched him up and ran him to the back but just stuck him in an O2 tank and devised a massive list of tests instead of beginning with the most crucial tests that HONEST veterinarians would've done immediately. They lied to me that he had calmed down and stopped panting and showed me their initial plan... around $5,000 of tests and many were double charges for the same thing! They invent ridiculous charges like "facility" and "Nurse on hand" like WHAT??? I'm paying for nurses to be where they already were even if they never looked at my dog??? I checked on Fuzzy and he was panting even harder and moaning terribly so I grabbed him and left because they were doing NOTHING to ease his stress and pain. They're LIARS and greedy scammers who have ZERO empathy for animals. I finally found a clinic who would run an ECG but it was too late and my sweet baby passed away from Pulmonary hypertension. Since then I've heard countless horror stories about the BluePearl franchise, the McDonald's of animal hospital services.

A Difficult Experience During a Painful Time…read more Losing a pet is incredibly hard, and when we faced the sudden decline of our beloved four-legged family member a year ago, we were emotionally vulnerable. Our regular vet recommended NVS when our senior dog suddenly couldn't move and was in obvious distress. We share this backstory to highlight our state of mind during our visit. After the initial exam, we were told our dog's condition could be terminal cancer or something else entirely, requiring surgery and tests for a definitive diagnosis. When we pressed for a prognosis, we received vague answers: days or weeks if it was terminal cancer, possibly years if it was something else. Given her advanced age, we questioned if putting her through surgery was truly in her best interest, and even asked about euthanasia, but received little guidance. The most jarring moment came when the surgeon, called in specially, told us, "I can give you five minutes to decide on the surgery. Then I leave" This comment, more than anything, shifted our focus from our pet's well-being to the surgeon's impatience. It left a lasting negative impression during an already agonizing decision-making process. Despite the uncertainty, and given less than ten minutes total to decide, we opted for surgery. The outcome was the worst-case scenario: terminal cancer. She might have weeks, maybe a few months. Ironically, the same surgeon who showed little empathy earlier offered the most poignant advice: "Be as present with her as you can." This, too, has stayed with us. During this stressful time, the discussion of costs arose. Over the phone, we were quoted upwards of $7,000, with an itemized breakdown including the initial exam, surgeon's consult, and surgical costs. We painstakingly confirmed the grand total multiple times, even writing it down for our records, as we were not at our best. We were told complications might make this go higher, but we would be called beforehand. At the end ended up around 10 thousand plus. There was no call. However, upon picking up our dog post-op, the bill was significantly higher. We were told we had "misheard" or "misunderstood," which we firmly disagreed with. They claimed the calls were recorded and they would listen back, leading us to believe the discrepancy would be resolved. We paid the inflated amount to take our dog home, but despite numerous follow-up calls, we never received a response or resolution regarding the overcharge. Our precious and loyal furbaby passed away just three weeks after the surgery. Now, with some distance, we can reflect on our experience. While we cannot blame NVS for her terminal condition, the overall lack of empathy and care shown towards both our pet and us during such a vulnerable time, coupled with the billing issue and subsequent unresponsiveness, lack oh empathy makes it impossible for us to recommend their services. One more thing the people at the front desk are just rude and cold with no c We still not hear from anyone to do a follow up on Torry and this means they don't care and just to hear their name make me sick. At the end of the day this place could and should be more understanding, emphatetic of the hard time when we deal with the health of our family members but for them is only money signs and like my grandmother used to say " actions speak Lauder then words? in this case no word nor actions.

My dog woke up and vomited a few times (first white then yellow/green tinted). Me and my wife were…read moreconcerned 'cause we never seen this before so called ahead and Josh (who answered the phone) guided us on what to do at home and gave us the option to come in if we needed. Our dog is looking way better so definitely grateful to Josh for saving us some money! Created a lasting connection with us without even coming in!

A really great experience in the middle of the night on the 4th of July…read more Very friendly staff who were so patient and sweet with my poor girl who has a case of Swimmer's Tail. They didn't push me to do anything I wasn't comfortable with but also gave me plenty of options for treatment and they were extremely helpful with explaining the medicine we chose. They had us in and out in 30 minutes! Very grateful to have y'all nearby if we're ever in need again!

I couldn't be more thankful for the entire staff at this location. We received news today that we…read morewill have to put one of our beloved animals down and had been fearing that since yesterday. Every single person on staff comforted us, talked to us, asked if they could get us anything. Nobody was trying to rush us, they gave us space when needed, helped us laugh through the hard moments. Their job is hard and emotionally taxing everyday and yet they still put on their best to support us in this hard time and I'm so thankful.

I would strongly caution anyone against bringing a critically ill pet here without doing extensive…read moreresearch first. We brought our beautiful Golden Retriever to VEG ER after she began vomiting and stopped eating. We were told she had a bowel obstruction and would likely die without immediate emergency surgery. The quoted cost was approximately $9,000. We were presented with what were described as "financial assistance options," which consisted of credit applications. Those were not viable for us at the time. While low-cost clinics were briefly mentioned, we were told they were closed or would not be able to see her in time. No help with transport was offered. Because this was described as a time-sensitive emergency, we were left understanding that we had only three choices: 1. Euthanize our dog 2. Pay in full before surgery 3. Surrender her to a rescue so she could receive care We later learned information that we were not aware of at the time and that would have significantly changed how we approached this situation, including: 1. The possibility of payment being accepted after care was completed. We were told payment was required before surgery would begin. The following day, we were informed that surgery had already been completed before any payment was made. 2. Potential partnerships with nonprofit organizations that may be able to assist with emergency veterinary costs without requiring surrender of ownership. 3. The option of having additional time to attempt to crowdsource funds. A loving, bonded home facing one unexpected financial crisis was treated as less viable than surrendering our dog to strangers, and that was deeply painful. In order to save our dog's life, we made the heartbreaking decision to surrender her. She survived surgery and is alive, but we are permanently separated from her. Our children do not understand why their dog is gone, and the emotional toll has been devastating. What made this even harder was seeing the situation later characterized publicly as abandonment, which does not reflect our experience or intentions. We did not abandon our dog, we sacrificed our place in her life so she could live. That distinction matters. I believe we were given incomplete or unclear information during a moment of crisis, and that lack of clarity removed meaningful choices when time and communication mattered most. Emergency medicine is not only about medical care, but also about communication, compassion, and advocacy. In our experience, we did not feel supported in exploring every possible path to keep our dog while navigating an impossible situation. If you ever find yourself in a similar emergency, I strongly encourage researching alternatives and seeking a second opinion if possible. We went in trusting that we were being shown every option. Looking back, we do not feel that was the case. Rest assured we are looking into filing a written complaint with the state's veterinary licensing board. I have attached a documentation of lies written by the vet we had the misfortune of meeting last week.

Really amazing doctors over there glad they are here in Franklin tn. Amazing service over here. All…read moredoctors are amazing

My dog had his eye enucleated recently. When I came home from work, the socket was draining blood…read moreand purulent fluids. He was in a great deal of pain. Neither the tech or vet listened to anything I had to say. The vet went our of her way to make me feel like I was lying about how I was giving my dog his medication. They charged me for doing absolutely nothing. I stayed by my dog's side for the next two days until my regular vet's office opened. My dog was having a reaction to the sutures that caused bacteria to form in the eye socket. He was going septic. She changed antibiotics and kept him for three days until he improved significantly. This animal medical center used to be great but now the health care and empathy has declined significantly.

Dr Judd is so kind and we enjoyed talking to her out side of just her being a vet!! I will always…read morerecommend her!! Thank you Dr Judd! Jennifer Hart Luna

Thankful for the blunt honesty I was given while here during a scary few hours with my older cat…read more It helped me make educated and selfless decisions for my sweet baby. This is what all vets need to be--give me the statistical rate of recovery so I can weigh it against the costs of care. Thank you for putting my sweet baby first.

Brought dog in given estimate $5000 to $7000 started the surgery decided they couldn't proceed and…read morethen charged $7000. Vet refused to speak in layman terms despite the request. feels like they are there just for the money not the animals benefit

We cannot thank Dr. Harper enough for the kindness, compassion, and comfort she provided during one…read moreof the most difficult moments of our lives. God truly sent us an angel in her. Saying goodbye to our beloved Aspen was heartbreaking, but Dr. Harper made the experience as peaceful and gentle as possible. Her explanation of every step was clear and reassuring, helping us understand what to expect while allowing us the space to process our emotions. The care and tenderness she showed toward Aspen--and toward us--was beyond what we could have hoped for. She treated Aspen with such dignity and love, making sure her final moments were filled with peace and comfort. We are forever grateful for Dr. Harper's empathy and professionalism. In such a painful time, she was a source of warmth and guidance, and we truly cannot recommend her enough to anyone facing this incredibly difficult decision.

Enlisting the help of CodaPet and Dr. Harper to help our beloved doggy pass on was the absolute…read morebest decision. Dr. Harper was extremely professional and so very kind and sweet. She made the moment we were dreading for so long as tender and gentle as one could. We are extremely grateful for their service and for her.

My GSD went to her regular vet for her monthly Librela injection. When we got home, she was…read morecompletely paralyzed from the waist down. I immediately called my vet and told them I was going to NVS-Clarksville and to have her records and x-rays sent (which they never received, however, they also sent them to my email). I saw the emergency vet who was calm, cool, and collected although she had two emergencies ahead of me. She apologized profusely for keeping me waiting, but my dog was NOT bleeding out or requiring lifesaving intervention. We discussed the situation, and I opted to have new x-rays and compare those of the ones that she had in July 2025 from my normal vet. This was the decision point for me to have my GSD undergo Femoral Head Osteotomy (FHO), where they remove the ball portion of the femur and allow for scar tissue to form the new head. I opted for a second opinion with NVS's Orthopedic Vet, Dr. Stennis, two days later, and she confirmed this would be the best and most critical option for her. She spent quite a bit of time with me, answering all my questions, and provided a detailed estimate (which my vet never did). So, I have made my choice as to who I want to perform the surgery and that will be Dr. Stennis with NVS. Yes, it will be more expensive however, they have top notch facilities (Clarksville and Nashville) as well as top-notch board-certified specialized veterinarians to exactly address the needs of my pet. She explained to me that she will need PT after the surgery, which my regular vet did not. I just felt she had honesty, integrity, and the knowledge to tell me "The truth" and what I need to look forward to for her recovery (we even talked about how much time I would need to take off work. I work in the medical field (albeit for humans) and have worked with many medical professionals and specialists.) There are some medical professionals that add on services that really aren't needed and there are some that will prepare you for the worst-case scenario. When my dog was diagnosed initially in July, I felt pressured to get a "pain test" performed which I felt was more qualitative (yes or no) rather than quantitative (i.e. a specific number to associated within a range), basically a waste of $350.00 to let me know she was in pain...duh. Although my regular vet is considerably cheaper, I feel I am making the right decision for the higher quality of services rather than money saved. My dog is my everything. She is my best friend. She is in good health but is having issues with her left hip. She is an elder dog with good energy levels, and within her weight range. Dr. Stennis was honest with me when I asked her the "dreaded question." Dr. Stennis said she is in pretty good health for her age and feels she will bounce back from this surgery. I trust her judgement as I know I would be biased and possibly make a decision that would not benefit the health of my dog but rather placate my need to keep her longer and greed of not letting her go when her time is due. I appreciate that they are up front and honest with having me pay the emergency fee, as this is standard practice for ANY emergency vet. Yes, additional fees may accrue for the treatment of services rendered, which is fine. And finally, the fees they charge (up front and services rendered) are typically around what I pay for my regularly scheduled appointment made at my normal vet. So, make your choice...are you more concerned for the quality of services provided by specialized veterinarians or are you more concerned for the cost? If I must eliminate my spending for a month or two to get a couple of months or years out of my best friend, the choice is easy. There is dog insurance out there to cover emergencies like this if up-front costs are too high (which is the same for human medicine.) So, I may have to work some overtime to pay for my dog's surgery, ok. I may have to reduce eating out once or twice a week, ok. I may have to wait on buying the newest and greatest iPhone out there, ok. I don't know why people complain about getting high quality specialized care. I see my regular primary care physician for normal checkups. I personally would not want to see her if I had an emergency, was bleeding out, needed a transfusion, and surgery. I would pay for the emergency services to see the emergency doctor, pay the anesthetist, the ICU nurses and doctors, and the physical therapist, all who were part in saving my life. So, look at it as you would for your personal or family health. If you can't pay for your animals' care, you don't deserve one in the first place. Sorry, not sorry.

Not every animal can be saved in an emergency. Against all odds, in the middle of the night, this…read morevet did emergency surgery on our dog and she survived. She is only 9 years old and full of so much life. It is the hardest thing to put your entire love and life in the hands of complete strangers but they saved my dogs life. I am so grateful. So, so grateful. They were understanding, kind, compassionate and explained everything in great detail.

I've had nothing but positive experience for my French Bulldog every time we go. Communication has…read morealways been easy and clear.

DO NOT TAKE YOUR DOGS HERE IF YOU LOVE THEM…read more A few weeks ago, my heart sank when I saw my dog throwing up blood. Panicked, I rushed him to the emergency vet, where they suspected he might have an obstruction. After that first vet visit, I took him to animal hospital, hoping for clarity. The vet there didn't think it was an obstruction but told me to wait 24 hours after giving him anti-nausea meds. If he vomited again within that time, it would likely set the obstruction probability higher. Sure enough, he threw up again within the window. This time, I brought everything--his vomit and stool--and asked for further tests. But the vet dismissed the need for testing, convinced it was an obstruction. They rushed him into surgery, only to find nothing wrong inside. Afterward, my poor dog continued vomiting and having diarrhea. Desperate for answers, I insisted they test his stool again. That's when they discovered worms--nothing more than a simple dewormer was needed, not a $2K surgery. They were quick to ask for money and even charged us multiple times, but took zero responsibility. The clinic owner brushed it off as "nobody's fault," offering me discounted medication instead of real solutions. To top it off, as I was leaving, the assistant had the nerve to tell me, "At least he saw you for free." I wasn't about to pay $80 for five minutes of vague answers. The only thing that felt remotely professional was the owner calling to ask how my dog was doing--but even then, he just repeated that it was "nobody's fault" and that it might not even be worms after all. Turns out it *was* whipworms, and after a 3-day course of medication, my dog started to improve. It's heartbreaking to think how much we went through, all because of a simple mistake that could've been caught earlier. I just wanted the best for my dog, and all they gave me was a painful lesson in how much money can cloud the care of an animal.

We lost our beloved 14 year old doxie a few weeks ago on July 2nd…read more My husband made arrangements the night before we put him down. He was able to select the service we wanted and paid for it all online. We brought him straight to the funeral home from the vets. The facility treated us with compassion and respect. I understand some people would not go to the lengths we did to lay our fur baby to rest, but we requested a private cremation. They were able to accommodate us and allowed us to witness. They cremated and processed our baby in a timely manner. We didn't request any personalization for his urn, so we were able to get him on the same day he was cremated. I don't wish for any pet parent to go through losing their beloved fur babies, but Family Pals did an amazing job. I highly recommend them for laying your pet to rest.

I brought my beloved family pet to them today and I was treated with the utmost dignity and respect…read moreas I would have been with a human family member. They were so thoughtful and kind. I highly recommend this service for all your cremation needs.