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    Priority Urgent Care

    3.0 (28 reviews)
    Closed 9:00 am - 4:45 pm

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    1 year ago

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    7 years ago

    Have been here for an hour with my kid possibly having a broken toe. They just told us they have no x rays today.

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    New England Urgent Care - Welcome to New England Urgent Care!

    New England Urgent Care

    3.1(44 reviews)
    6.5 mi

    I had a very poor experience going to this urgent care. I'll save you the gory details but I had…read moreinjured my knee and had been in some very bad pain and decided to get checked out. The front desk staff was pleasant and I didn't have to wait long, probably the only positives of going here. I was taken back to a room and shortly after a female PA came in. She literally looked me in the face and said "I'm not sure what you came here expecting" as if I had hobbled into my dentists office and told them I'd hurt my knee. She didn't touch my knee once or do any sort of exam, just had one of the nurses take me for an x-ray (which showed nothing). Then when she returned with the results she said "you may have injured your meniscus." Again, this was done without doing any sort of exam whatsoever. She then told me she'd wrap it in an ace bandage and told me to try going to an orthopedist. The two minutes she took to wrap my knee was the extent of her coming within 5 feet of me! Wrapping my knee in an ace bandage was probably the worst thing for me because it only made the pain worse! I would have been better off taking my $75 co-pay and lighting it on fire instead of wasting my time here.

    Clean interior, pleasant staff. I'm wavering between two and three stars but decided to err on the…read moreside of generosity & benefit of the doubt. I waited more than two hours to see a doctor even though there were only two people ahead of me. My appointment itself took about three minutes. I really only needed to get a bad cold/cough checked out to make sure it wasn't turning into bronchitis (it's not, luckily) so it felt silly to wait so long for such a comparably minor ailment. Otherwise, it's fine and takes my insurance. This is my second visit and the only one that had such a ridiculously long wait time. Just wish staff were more communicative about how long it takes to see a doctor.

    Photos
    New England Urgent Care - Yahel Gutman, RN, BSN, Clinical Director and Co-Founder of New England Urgent Care

    Yahel Gutman, RN, BSN, Clinical Director and Co-Founder of New England Urgent Care

    New England Urgent Care - Our staff and waiting area is kid-friendly!

    Our staff and waiting area is kid-friendly!

    New England Urgent Care - Our award-winning staff treats every patient with compassion and respect.

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    Our award-winning staff treats every patient with compassion and respect.

    Hartford HealthCare Urgent Care

    Hartford HealthCare Urgent Care

    2.6(5 reviews)
    45.9 mi

    While most Healthcare providers we know charge a lot and often receive poor reviews, this one has…read moresomething the others dont - Unqualified and unknowledgeable doctors. Add that to a corporation that doesn't care, and you HAVE TO AVOID. Went to Urgent Care, doctor looked one second at me, gave a diagnosis and recommended treatment, and sent a large bill. After 8 weeks of treatment, I went to a specialist who indicated that there was NO WAY any qualified doctor could give that diagnosis, as the ailment diagnosed could not possibly be caused by pain in the reported location. Complete malpractice and Misdiagnosis. Happily went to a real agency who provided proper treatment and care and months later I am better. But Hartford Heath could care less. I called and filed a complaint, with a reasonable request that I should not be paying a bill if the diagnosis was blatantly wrong, and they refused a refund without any appeals. You have a choice to who you go to. Your health is important. Why would anyone go to a place where doctor's don't have basic medical knowledge to make correct decisions to your health, and likewise if they do make a mistake, they refuse to stand behind their product. Fairfield can do better. Linda Thompkins, Patient Advocate, likewise should really change title to Hartford Healthcare Advocate, as she is ineffective.

    This is the same Urgent Care center which was down the street by People's Savings Bank. The office…read moreand reception area seem to be very nice. They still offer the great quick service you were used to at the previous site. Whenever I have any issues and can't get to my general practice doctor I normally come here. Lately, I've visited his site for worker's comp situations.

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    Hartford HealthCare Urgent Care
    Hartford HealthCare Urgent Care
    Hartford HealthCare Urgent Care

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    AFC Urgent Care West Hartford - Urgent Care

    AFC Urgent Care West Hartford

    2.9(43 reviews)
    6.2 mi

    Absolutely DISGUSTING behavior, on the part of the d "…read moredoctor" who attended my son. Ive never experienced such uncaring, unprofessional, arrogance in my life. Waiting room staff and nurse were fantastic- communicative and professional. That doctor needs his license revoked. I'm writing to the AMA, in this regard.

    We rushed into this AFT West Hartford when they opened at 8AM on a Sunday morning, and we were seen…read morefairly quickly by a Physicians Assistant, Keith R. He seemed great, diagnosed the issue, and said he was submitting 3 prescriptions to our local pharmacy right away. We went to the pharmacy at noon, and they said they never received any prescriptions for us from AFC West Hartford (or anyone else). It took 5 or 6 phone calls to the front desk of AFC before they finally submitted the prescriptions to the pharmacy. That's 6 1/4 hours just to get a script called in for an URGENT medical issue. I can't prove this, but it seemed like the receptionist at the front desk lied to us repeatedly - saying their system was down, then that Keith would call in the script on the phone, then they said he didn't because the system got fixed and he would submit it in the next ten minutes, then that it was sent, then after the pharmacy said it wasn't received the receptionist said Keith "forgot" but was going to do it in minutes, then he hadn't done it and was with a patient, then the receptionist said she'd call the pharmacy, and finally we found out from the pharmacy's system that in fact they had just received the scripts from Keith after 6 1/4 hours. So much for URGENT care. I'm sure that the AFC team would offer a million excuses, but I just want them to fix their processes and tech and have the staff do their jobs with excellence! This was FAR FAR FAR from excellent. Do better AFC!

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    AFC Urgent Care West Hartford - AFC Urgent Care

    AFC Urgent Care

    AFC Urgent Care West Hartford - Pediatric Urgent Care

    Pediatric Urgent Care

    AFC Urgent Care West Hartford - Family Medicine

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    Family Medicine

    Priority Urgent Care - urgent_care - Updated May 2026

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