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Priority One Credit Union

2.8 (48 reviews)
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Services - Priority One Credit Union

Personal banking

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2 years ago

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Priority O.

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6 months ago

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2 years ago

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2 years ago

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2 years ago

Elijah is amazing!! Thank you for helpful service and a great experience. Kind, courteous, and above and beyond

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2 years ago

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2 years ago

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2 years ago

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2 years ago

Been a member for 20+ years never had a bad experience. If I had a problem it was taken care of right away.. great staff.

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1 year ago

Elijah is a really good guy, he always puts a smile on everybody's face. I hope he gets where he needs to be in life thank you

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2 years ago

This location has really great service. Elijah and Adrian are excellent and wonderful people.

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2 years ago

Great service from Lorena Aguilar, she provided great assistance on depositing my checks into my checking account. Plan on coming back here.

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2 years ago

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2 years ago

Elijah was very nice and helpful, all staff is aways great at this location, highly recommended coming out here for any of your needs.

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2 years ago

My favorite bank. Walked in today and was helped by Elijah, he was welcoming and provided great service. Thank u always!

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2 years ago

Adrianna and Liliana are the best they deserve raises I go here weekly they go above and beyond every time

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2 years ago

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2 years ago

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4 years ago

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2 years ago

Recently visit the Van Nuys location and the service was excellent thanks to the personal like Elijah Mendoza the make us feel welcome...

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3 years ago

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2 years ago

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4 years ago

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3 years ago

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3 years ago

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3 years ago

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7 years ago

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6 years ago

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3 years ago

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6 years ago

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7 years ago

Customer service is HORRIBLE! waiting for almost 40 and no one even cares or offered any help!

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6 years ago

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6 years ago

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4 years ago

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3 years ago

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7 years ago

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9 years ago

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6 years ago

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7 years ago

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10 years ago

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Ask the Community - Priority One Credit Union

Review Highlights - Priority One Credit Union

The representative Elijah, was wonderful, very genuine, his appearance was great, very knowledgeable.

Mentioned in 10 reviews

Read more highlights

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(22 reviews)

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I went to cash a check and it was processed without confirming my intent. When I was told I could…read moreonly deposit it due to not having enough funds in my account, I clearly said no -- I was only trying to cash the check. Despite this, they ran the check through anyway and then stamped it, compounding the error. Because of that stamp, the check can no longer be cashed anywhere else and is now only usable for deposit at Chase. This became clear after I attempted to cash the check at Walmart, where I was told it should never have been stamped and therefore could not be cashed. I went to a second Walmart and received the same response. When I raised the issue at the original Chase branch, I was told that this was "normal procedure" and that they had done nothing wrong -- which is shocking. Running a check without first confirming whether it can be cashed, and then "correcting" that error by stamping it, should not be considered normal procedure. To get further clarification, I went to another Chase branch, where I was again told that stamping the check is standard procedure. However, this was also the first time I was told they "do not know how other places operate," which is equally concerning and highlights a lack of awareness of the real-world impact on customers. They are effectively turning checks into trash everywhere else, making them only depositable with Chase unless the customer already has sufficient funds available in their account. To avoid this situation altogether, the bank should confirm whether a check can be cashed and avoid stamping it entirely unless the customer explicitly authorizes a deposit. This entire situation is the result of Chase's actions, yet the customer is the one left dealing with the consequences. I also contacted Chase customer service, who apologized and acknowledged the issue. It appears this branch is operating mechanically rather than thoughtfully, indicating a need for additional training and process improvement. The representatives words. I hope this helps someone else avoid the same headache. I do NOT recommend this branch.

Horrible experience. The ATMS outside don't work, inside ATM was giving me an errors message. Went…read moreto the teller and she couldn't help me because I had my wallet Card and ID but not my physical card.

Cathay Bank

Cathay Bank

(47 reviews)

Chinatown

This is The First Chinese owned Bank in Chinatown being the 1st in the chain of many other Cathay…read moreBanks Worldwide. My family has had accounts here since day 1 around the early 60's. Small personalize bank. Convenient validated parking. Usually hardly any waiting except for the first part of the month. Everyone is pretty friendly and helpful. Opened more accounts here recently again. If you are in the area, this is a great bank to have.

I am extremely disappointed with this bank's customer service and lack of basic compassion…read more Despite multiple clear requests, the bank continues to make repeated phone calls to my mother's home phone, even though she is injured and currently residing in a nursing facility. No one is at her home to answer these calls, yet the bank keeps calling "to confirm information." Over the past several weeks, I have contacted the bank numerous times asking for one simple accommodation: stop calling the home phone and update the contact method on file. Each time, staff claimed they "cannot be flexible" or "cannot update the profile." That is not an acceptable excuse. Internal system limitations are not the customer's responsibility, and they certainly do not justify ongoing harassment. At this point, the repeated calls are no longer a mistake -- they reflect a deliberate failure to act after repeated notice. This situation has caused unnecessary stress for our family and raises serious concerns about customer service standards and compliance. I would strongly caution others before banking here.

Priority One Credit Union - banks - Updated May 2026

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