Inside and out, this place feels like a fake bank; a Hollywood set design built to perfectly match the vibe, color scheme, and technologically frozen decade of 1990. We were going to open new accounts. We signed in, waited....waited.... There was one teller taking paper slips for transactions. Another lady was in a window lined office pretending we didn't exist. Finally, when asked, the teller said the lady we need to see is out to lunch. With that, we gently retraced our steps through the doors (which are locked and only opened via a buzzer), and went back to reality - which is in the year 2024. read more

Priority One Credit Union - It makes me want to watch Golden Girls and Three's Company. - Banks & Credit Unions Near Me - Los Angeles, California

This place has the worst customer service. Old system i had an issue with my account it gets blocked everytime I make purchases. I contacted them to see if they can help me fix my issue and the employee i believe his name was Joseph completely useless. This guy just said it's a website issue. Did not offer any kind of assistance at all. I am also having an issue making transfers and he did not even look into it. He told me to delete it and start over. Did not offer to walk me through the process at all. I decided to just put all my direct deposits into my other accounts since I received no assistance at all. read more

This was my first time visiting this location. Soon as I walked through the door, let me start by saying, the air conditioning was perfect because it was HOT out. The customer service was EXCELLENT. The representative Elijah, was wonderful, very genuine, his appearance was great, very knowledgeable. Priority One Credit Union should be very proud to have an OUTSTANDING employee working for them and with them. I was a customer service supervisor for 34 years, and WOWING the customer (OUTSTANDING SERVICE) is something they will never forget. Elijah you're going places, you never know who's next in your line, THANKS again, and keep up the OUTSTANDING WORK... read more

Elijah is great and always helps me quick! Safe location Feel great here I've been coming here for over ten years Always good options outside too haha read more

Elijah is amazing!! Thank you for helpful service and a great experience. Kind, courteous, and above and beyond

Friendly & great staff!! Great team overall Elijah is always there to put a smile on your face :) read more

Elijah has been a great help and very friendly customer service. I have had several transactions over the past two weeks and he has been such a great help on every single one of them. read more

Lillian valladares . EXCELLENT CUSTUMER SERVICE. Very helpful, She help me many times and always been very professional. Thank you so much for your help Lillian. read more

Been a member for 20+ years never had a bad experience. If I had a problem it was taken care of right away.. great staff.

Elijah is a really good guy, he always puts a smile on everybody's face. I hope he gets where he needs to be in life thank you

This location has really great service. Elijah and Adrian are excellent and wonderful people.

Great service from Lorena Aguilar, she provided great assistance on depositing my checks into my checking account. Plan on coming back here.

I never write one of these, but I received such excellent service delivered with patient professionalism, that I felt compelled to do so for the first time. A young gentleman I believe his name was Elyja assisted me with getting a Cashiers check not once but twice when I got both the name and amount incorrect. He guided me working with my primary credit union to resolve limit issues, and then limit issues from having to put the money back in and take out a larger amount. He never lost his patience and made what was a frustrating time for me less painful. I would recommend Priority Once Credit Union to anyone in need of a new financial institution or even as a Co-op branch for the one you already have. If half the team members are as well trained, and mannered as this young man I'm sure you will be happy with your experience. The manager onsite that day was also very pleasant and personable. Thank you for being there Priority One CU. read more

Elijah was very nice and helpful, all staff is aways great at this location, highly recommended coming out here for any of your needs.

My favorite bank. Walked in today and was helped by Elijah, he was welcoming and provided great service. Thank u always!

Adrianna and Liliana are the best they deserve raises I go here weekly they go above and beyond every time

This is my favorite place for banking, everyone has different opinions but let me tell you something, this branch among every bank in the city is my favorite one. Is the only location the branch manager has came out of his office to great me by name. I know every member of this location and they are amazing, I am so happy with the service they provide. Stop the hate and support the community business. TEAM KEEP UP THE WOUNDERFULL WORK.... read more

Ok everyone that visits this branch. This spot is like a bank in a small county or town. Everyone knows each other and the business is tight. I do understand why some complain about the wait time and minimum teller help. Knock on wood, I've had more issues with bigger name banks to say the least. I've been with priority one credit union Sherman way for 12 years or more. It's the only business In LA where I walk in and feel important. They give me all my transactions without all the fluff. Sign me up for that anytime. I walk in and tell them what I want and how I want it, they oblige without any hassle. If you're not a regular, you wouldn't understand. But if you want 5 tellers with minimum wait times, good luck with that at other big branches. Pick your poison. If you want to establish yourself with a reliable credit union, I recommend priority one credit union Sherman way, all the way. I'm not one to do reviews because i feel certain places should be experience and not gossiped about. And I complained before due to the wait time after COVID. But I I had the same wait times, if not longer at other branches. Priority is the center of my business and they have secured my transactions 24/7. read more

After visiting this branch as a shared-branch customer from a different participating credit union, I honestly don't understand all the negative reviews! My experience here was quick, pleasant, and efficient. Just make sure to ring the doorbell outside! The inside of the branch is small, but that's not an issue. If you're a shared-branch customer, just make sure to fill out the transaction request slip next to the entrance once you're inside. Service was pretty quick today, however. The teller who assisted me was interactive & friendly! I came to deposit a check and my transaction was done quickly. The fact that this location is also right next to a post office is very convenient. Overall, a solid credit union! I'll definitely be back! read more

Recently visit the Van Nuys location and the service was excellent thanks to the personal like Elijah Mendoza the make us feel welcome...

This was horrible. The teller is in a spot where she cant see the line and she was running the counting money machine. I used the CoOp atm then stood in line unnoticed and asked to change the withdrawal to smaller bills and she cant do that. I will never come here again and no should bank here. read more

I was so happy w this bank when I took my first car loan. I came back after my accident for another car loan. But the lady in the front doesn't even want to pick up the phone. We left so many massages she doesn't answer. She doesn't call back. Thanks Lilian. Finally I will never come back and will close my account in your bank. Thanks for noticing. Ok so Lilian called back. I know she is always busy with other customers, but I am a customer too. All I want is an answer so I can move on with my life. Sorry for the inconvenience.o read more

I avoid this credit union like the plague for shared bank transactions. Unfortunately, sometimes I have to visit. I always encounter terrible customer service, tellers that seem frustrated and snappy. I'm just at a loss as to why they work there if they can't deal with customers. So disappointing. read more

Called customer service and transferred to Alex. I explained my situation to him and he informed me he was with a customer and would call me back. If he was with a customer why take my call and time to listen? Nevertheless he never returned my call. Now that I know as a customer I don't matter enough to return my call I'll find a credit union that appreciates me as a customer and not lie to me. Shame on you Alex you make your employer look bad because you don't treat customers very well. read more

The ATM is regularly out of survive if you try to use it before 9am. It's very frustrating because an ATM should be available at anytime of day. It's an inconvenience. read more

After seeing the reviews I was pretty scared to come in here. But in all honestly a lot has changed since this reviews. I was helped by Delbert and he helped me go over my best options and what would work best for my situation. Was not pushy at all and was very helpful and kind. read more

Avoid this place!!!! I went for an auto loan since I thought they had good rates and it's the credit union for my job. They had set me up with a saving account so my auto payment would me withdrawn from that account. Today, I received a late payment notification for that loan. I called and they said I was supposed to mail it in. Really!! I new my instinct was right. Something inside me was telling me not to get the loan there but, I wanted to give them a try. Also, I told the lender about the odometer statement and she said that they would take care of all that. Well, guess what I also recieved a letter from Honda saying that their missing the odometer statement. I'm just wasting time that I shouldn't because of their mistakes. I learn my lesson, and will learn from it. LOGIX credit union have the same rates or even better, and customer service is a plus, plus! read more

The level of incompetence at this bank is astonishing. Additionally, I called the 877 number for assistance and the person who "helped" me (Diana) as RUDE. The concept customer service is alien to them. Don't join this branch or this credit union. TERRIBLE!!!! read more

Shitty service and rude employees. Wouldn't recommend this credit union to anyone. All there equipment is out of date. I went in for help concerning my account and the manager gave me a phone number saying he can help me out. Didn't feel to comfortable. Overall wouldn't recommend. I will be canceling my account read more

This is the worse credit union/bank please don't open an account here.This weekend I needed to take out money out of their ATM it was out of order.The mobile app has been unavailable since the weekend.There is no way to get money out of my account or make any transfers at all.I'm about to open another bank account with another bank this is unacceptable and frustrating. read more

Customer service is HORRIBLE! waiting for almost 40 and no one even cares or offered any help!

They ran my credit with cheating and lies. One star is definitely too high for them. I was seeking auto-loan, they said one thing, even confirmed with me after I double checked to make sure, and REVERSED their position after ran my credit! Also they didn't ask my permission to do so, just ran it. It happened to me, I don't know why it won't happen to you. Reviewers are correct, avoid this place at all cost. read more

I understand that COVID-19 has impacted everyone and businesses are trying their best. However, I'm frustrated that I have gone a couple of times to make my car payment and it is closed. They don't update their hours on yelp or other places so there is no way of knowing unless you drive there and find out for yourself. I tried to be understanding, but I also don't have the time to be driving over every time hoping it is open. I heard a man yelling at a lady there too frustrated at the same thing so clearly I'm not the only one. It's also unfortunate it costs 10 dollars to make a phone payment. I really want to be understanding, but I only have certain days/time I can go. I hope that they can improve their communication on their hours. read more

Unprofessional. Only one teller at all times for all transactions. Unfortunate for those of us who try to utilize this credit. Sad service and staff read more

I don't normally do reviews or even go into detail when I do. But I have to highlight a delightful interaction I had today.1st let me start by saying I only use this location for thier ATM. I had previously really negative experiences with the employees here. Today was different when I pulled up I saw a young man cleaning the stairs an atm area. Like literally he had a bucket and a broom cleaning the stairs. I asked him was he trying to kiss up to his boss and he laughed saying his boss wasn't in the office today. So I asked him why do it ?.... his response was he has pride where he works. This blew my mind! I spoke a bit about my bad experiences at this branch and he told me that's why he was hired to change the perspective. He gave me his business card and told me to fill free to reach out whenever I have questions. There was no pressure at all, it felt like i was talking to a old friend. Delbert I will be coming to see you soon an open an account you rock! I hope this reaches his ceo because I did try to recruit him lol. Priority 1 I like the shift from all my other bad experiences read more

Don't bother depositing your hard earned money at this credit union. Their bill counter doesn't detect counterfeit bills. That's reason enough, but if you need the cautionary tale, here we go: My mom was a member of this credit union for 40 years. She withdrew money from her own account and was given a counterfeit $100 (she found this out when trying to deposit the money she withdrew at another bank). She traveled back to POCU and they wouldn't exchange the bill because they can't be sure they issued the counterfeit. She WAS (straight closed her account that second) a member for 40 and is trying to pull this shit for $100? Fuck that. POCU can't absorb that $100 for fraud. Fuck that. Don't bother. Go to Homestreet Bank. They have bill counters that detect fraud. read more

This 5 star rating is solely due to Cecilia Pereyra, the branch manager. I had been in an accident and had to buy a new car asap. I was having problems with transferring my new car loan over from the dealership to priority one. The problems were becoming very frustrating. But once cecilia stepped in, everything was fixed and I couldn't of been happier. And thank god for people like her who really know what they are doing and actually care and put in the xtra effort and time.. Keitha Zavistoski read more

Just tried to go in and rang the doorbell twice and I wasn't buzzed in. I waited a little bit longer thinking maybe because their sign at the door stated that only two people at a time were allowed inside. Some lady with glasses walks up to the door from inside and tells me "we're closed don't you see the hours?!, look at the sign" In a very rude way... Clearly the sign on the door said they closed at 5pm and it was 10-15 minutes before 5pm! I don't understand why some people work customer service jobs when they can't even work with customers let alone be nice to them. read more

They have the worst customer service long waits to speak to someone on the phone even after 30 minutes of holding their unable to solve problems I had fraud done to me & had to wait 14 days and file police report to get my money back when all along someone had place an device on the van Nuys location & was stealing customer account information any time I have to deal with them it's an headache very unprofessional read more

I was refused an account because I couldn't provide my mothers Maiden name. This was a confusing policy, I was further disheartened by the demeanor of the account rep. I wouldn't make this a first choice. read more