My AC died in the middle of a hot summer afternoon. But Kyle and RJ arrived only half an hour after…read moreI reached out. They got on top of my second-story roof, drove back to their warehouse for the correct replacement part (capacitor), and had it fixed on 1.5 hrs. Very thorough. Very helpful. Markup on the replacement part was a bit steep, but worth the convenience of not waiting for competitive bids in sweltering heat. Plus, their flat evaluation fee was competitive or lower than others. Paid $319 out the door.

They were quick to respond and did a Thorough job. The work…read morewas done in a timely manner and at a reasonable price.

Poor workmanship, low accountability, bad communication, and does not stand by their work…read more My wife and I bought a brand-new townhome about two years ago. Our AC struggled from the first summer, but this year it became much worse. Our home was regularly 78-82 degrees, even with the AC running constantly, and we eventually had to move our mattress downstairs in the living room just to try and sleep. Method installed the HVAC system. After being told the warranty had expired, I had another HVAC company take a look. Their technician identified what was an obvious installation/workmanship issue and evidence that the refrigerant had leaked out. He recommended I contact the original installer before paying for an expensive repair because the issue was so clearly a mistake on their end. He mentioned that his company always honors that kind of work even outside of warranty. I contacted Method, explained the situation, and was told management (Cody) would call me back. After multiple service request follow ups, and more than two weeks, that call never happened. I eventually received another call from the front desk reiterating that the warranty had expired. Never the communication from Cody I was told to expect. I understand warranties have limits, but I expected a company to at least investigate a potential workmanship issue and follow through on a promised callback. If this was my business, I would feel importance in at least investigating an issue if it may have been our poor skills causing the issue. Method may be great in other areas, but that is not the experience we had. We are now facing a significant repair bill on a two year old home, as a result of their poor workmanship and lack of accountability. If accountability, communication, and standing behind your work matter to you, I would encourage you to ask some questions before choosing them.

Contacted them from a referral and couldn't be happier. Carter was knowledgeable, personable,…read moreprofressionable and friendly. He explained everything as he was doing it and determined the root of the problem was the capacitor running the blower. He ran out and got a new one and was back in minutes. The final bill was less than we anticipated. Could not be happier or more impressed with a company that doesn't try to scam seniors and is both reasonable and professional.

I called this morning at 8:30 A.M. for an AC problem. Scott was here by noon. The temperature was…read moreforecast to be 105 F. today. It was already 80 F. in the house when he got here. Scott diagnosed the problem in less than 10 minutes and had the AC running in just a few more minutes. He recommended a new condensation pump, which I could buy at Home Depot and it was a simple install that I could do after he showed me how, thus saving service time charges and higher parts price through him. He's my hero today. Thanks Scott, for being friendly, respectful, professional, and proficient. You're now on my list of preferred technicians for future disasters.

Paul Brothers is amazing. Our AC stopped working and they made it work to come out right away to…read morecheck it out. Derrick did a DEEP dive into what may have gone wrong and vetted every possible thing before identifying it was a compressor problem. He was so thorough in thinking through options in a way that would be the best solution for our specific house and situation. True pros through and through. Don't look anywhere else!

Great and easy service with good pricing. Went above and beyond and charged fair in my opinion.read more

Got here quick and fixed my ac all under 45 minutes…read more Cory is also a great technician took the time to explain my system and what to check in the future. Give Cory a RAISE!

Showed up on time, explained everything in a way I could understand and price was reasonable…read more Thank you.

We have a dryer that would keep shutting off prematurely no matter the level of heat or type of…read moreload. After cleaning the vents and dryer and full dryer troubleshooting, we contacted At Your Service Pros (kudos to the Costco-dispatched tech for noticing the extremely hot circuit breaker). At Your Service was very flexible on appointment times, and one of their techs, Kyle, came out to service the home. Kyle reproduced and diagnosed the issue to the circuit breaker. Not only did he fix the circuit breaker, but he also noticed some of the wiring needed to be placed at the service panel, which he did as well. He also checked the other breakers while he was out there and made sure the dryer outlet was okay. Lo and behold, the dryer works perfectly now. Thanks Kyle and At Your Service for getting this issue fixed and for taking a larger look at the panel to make sure things look okay. I appreciate Kyle was on time and that the service was professional and efficient.

With the heat we've been having our ancient swamp cooler finally have up..... Brandon came out &…read moreafter trouble shooting the problem let us know it would be cost effective to switch over to central air & we'd have better cooling! Fast install..... excellent work Icare will NOT take advantage of you call them.... today

I am impressed. This is a second time I used this company. Brandon is reliable, professional,…read morehonest and knowledgeable. My furnace was blowing cold air and leaking. He fix the problem quickly. The price was right. I highly recommend Icare. Many thanks.

My AC decided to die on me last week and these guys were amazing!…read more First of all I live in a gated community of townhomes and my unit is in the middle so access is not an easy task. Upon arrival these guys were friendly and very informative. They assessed the situation and let me know the fan in the unit had been completely destroyed by something getting into it. Both of my outdoor AC unit and the indoor funace/ac were 20 yrs old and not functioning well to begin with, then it started making a rattling sound and was super loud then it just stopped completely, which is the reason I called. Chase was very helpful showing me my different options and explaining the difference between them all, he offered the option of financing and helped me through the payment process and explained clearly when I asked about thier cancelation policy which was as simple as if you cancel then u are refunded your deposite in full no questions asked. The delivery of the unit was complicated as I am the middle unit in my complex so They brought in a crane and Regie helped the incredible operator direct it onto my back deck with no damage to my gutters and precision of placement, he put the new unit in place and had the old unit removed again by crane which is quite a task but such an amazing option to have especially in my situation. He also removed my old furnace/ac in the basement and brought all new equipment down for the following morning. He was a one man show on this job aside from the crane operator, I'm assuming because of the 4th of July the day before, and he crushed it!! The next day Todd and his partner showed up early and orked diligently and effectively! They we're able to come up with solutions with the thermostat and wiring that saved me some dry wall repair, which I greatly appreciate!! Overall my experience was very positive and I would highly recommend this company to anyone looking for an honest, reliable, and trustworthy team of employees and buisness!

Please disregard my previous 9 year old 5 star review…read more Something has changed with this company, IMHO, and not for the better. Several weeks ago I made an appointment for a general routine furnace and a/c inspection and service. They booked me for 6/18...I asked for an early morning appointment and was advised that the closest they could come would be an 0800 to 1100 window. Had not heard anything from them until 6/18 when I called them at 0900 to see if I was scheduled...they confirmed. At 0955 they texted me to advise the tech was running late but would be there shortly. I texted back and asked how many calls the tech had made that morning. I received no response. No one ever showed up. At 1100 I called to reschedule as I couldn't wait around any longer for them. They suggested that I not reschedule as they were several weeks out and couldn't get to me until il mid-August. I couldn't believe that...a long time customer who purchased a full system from them 9 years ago...who has had them service my system every year for both heating and cooling...and this is how they think they should solve a problem that they created. They have absolutely zero problem wasting customer time, and make absolutely no effort in trying to remedy a situation in favor of the customer. I told them that I was taking my business elsewhere. Maybe there has been a change in ownership and/or management, but whatever it is, I'm staying away from them...far away.

Our experience with Rocky Mtn Air Systens was excellent. First they made a service call to my…read moredaughter whose furnace went out. They took care of that immediately as we were experiencing very cold weather at the time. They were so professional and did the job so quickly and took care of her heating needs. Unlike another company that came in and wanted to sell her a furnace and sn AC even though it wasn't needed. Rocky Mtn Air Systems also responded to a grandson's call when the furnace in a house he was renting to someone was not functioning properly. The first company he called quoted him a price around 3 thousand for the service needed. Rocky Mtn identified the problem , replaced the necessary non- functioning parts and saved him hundreds of dollars Last of all my encounters with Rocky Mtn Air Systems was my own furnace. It is 31 years old so I expected it was time to replace the heating and AC. Once again the amazing HVAC guy Eric came and evaluated. He was able to replace some parts and saved us significantly at this time. He was honest and reliable and mentioned this furnace is not going to last forever but for now it is working perfectly. He wouldn't even accept payment until we had tried out the heating and the air conditioning with the fluctuating weather and make sure everything was good. I wouldn't call anyone else if you want dependable, honest, affordable service!

Ben is absolutely the worst. Take your HVAC business elsewhere. He is dishonest and overpriced…read moreand to make matters worse inexperienced. Run fast away from him.