Excellent all around. Even when I got their voicemail, they got back to me. Quick and easy pick up…read moreand drop off. Finally, they had two rescue dogs in the office. That says it all!

I needed a long term rental during clinical rotations and this place was the BEST deal by a long…read moreshot. Not only was it significantly less expensive, but the customer service was phenomenal. I would HANDS DOWN recommend this place to anyone needing a car in Burlington. Another note.... My clinical's were cancelled early due to Covid. I returned the car early and the owner was more than happy to return the money I would have payed for the last three weeks. Overall this was an amazing experience and the owner is truly a great person. If you are considering renting a car, I would do it here.

William Delaney and his team were very helpful and went above and beyond for us thank you guys…read more Will use again.

What can I say about a truck rental? They were very nice & professional and the truck was in great…read moreshape. Price was competitive.

Truck was clean and in sound mechanical condition. Staff was very courteous. I was informed that…read moresummer is the busiest time of the year and to reserve a truck well ahead of time if I need to rent at this time of year. In April, I was able to get my truck the next day.

U-Haul is a lifesaver! The location was super convenient close by University of Vermont , making it…read moreeasy to pick up the rental truck. While they were understaffed, they were incredibly helpful and went out of their way to assist me. They made us all well aware when we first got in that their co-worker called out and he's the only one. Despite the busy season, they managed to get me in and out within the hour. I used to work in customer service so I get the stress but they manage it very well. Value of the rental is great, we use U-Haul all the time for our moves and rentals. The U-Hauls are worn as expected so be sure to take photos before your trip in case.

Working with Uhaul was overall a frustrating experience and would recommend going with another pods…read morecompany if doing a big move. However, Nathan in Burlington was very helpful. Thanks Nathan ! UPDATE: Uhaul added a completely irrelevant charge of $1,000 after our move was completed. We have not been refunded and it's 2 weeks later. Nobody has called us back from customer service or the physical store, despite multiple attempts. We already paid over $1,000 just to have our Uboxes delivered and moved inside, which was a completely drawn out hassle to begin with, and now this? Just crazy. Spend the extra money to use literally ANY other moving company. I promise it's worth it. Can't afford it? Well all your stuff, it would be better than this situation.

This is more for Budget as a whole than the South Burlington budget. After some health issues we…read morewere behind loading and leaving. Then missed extending the lease by a day because we are driving 12 hours a day and I need my phone for gps. Halfway through the trip, the truck threw a blinking check engine light. Was misfiring hard on 2 cylinders. I pulled into a gas station and called Budget at 12 noon. I was passed from the original facility to customer service to return facility, back to rental facility, then to another customer service who claimed to escalate the issue and someone will call within an hour (It is now 7:02 pm and nobody has called). After an hour, I called customer service who then supposedly was passing me to a manager only to end up back on the customer service main answering machine where my call was finally answered by someone who didn't speak but I could hear noises in the background after a solid 5 minutes of nothing I gave up and drove a now horrible sounding truck to a hotel so we can actually sleep in a bed and not freezing on the side of the road. I'll be getting a competitor truck in the morning and they can come get their junk. Never again will I use or recommend Budget. Worst moving experience in my life, and I've moved a lot.

I'd like to make it clear that this review is not about the local Budget offices, it is about…read moreBudget in general. Where can I even start? My company rents a copious amount of trucks with Budget every week. Every single week we have an issue with them. If we reserve a 16' truck, we get a 24' truck. If we reserve 8 trucks, they deliver 4 trucks and don't even bother to tell us they won't be providing all 8 trucks. Then when we call to get the problem solved, I get told I'm SOL. We are in a small town where finding 1 replacement truck is hell, let alone 4. So after I spoke with 2 snooty Budget representatives, I finally called our account manager and threatened to cancel our account with Budget. Magically, they were able to provide the 4 trucks, but not without charging us to bring them in from an hour away. I hate Budget, the only reason I continue to use their service is because they are our only option. Also, we currently have a Budget truck in our lot, upon our inspection, there is a molded tomato in a fast food wrapper under the drivers seat, several dirty q-tips in the door compartment and sticky mess along with random garbage strewn about. How this company managed to stay in business is beyond me. If you're a new customer trying to figure out which company to rent from, I highly recommend staying as far away from Budget as possible.

If I could give negative stars I would. I reserved a mid size SUV and when booking I called to…read moreconfirm it was a 4x4. About two weeks prior to my mid December trip I called Thrifty's main number to see if I could reserve a Subaru as I was concerned about driving in snowy conditions. I was told that I could get a Subaru, no problem. I go to pick up the vehicle and the counter guys says, "we don't have Subarus"...WTF. I was then told they did not have any 4x4 mid size SUV even when I showed him the paper work...again WTF. It was snowing fairly hard and I had to drive across the state. My sister was with me and I told her I was going to call another rental car agency. As I was looking up the number the counter guys "oh wait, we do have a Jeep Compass". Why did he lie to me in the first place. I confirmed it was a 4x4 and we were on our way. The drive was a bit hairy as the roads were slick and when I had trouble making it up a small incline I checked the type of tires this vehicle had. It was outfitted with regular tires...not winter or mud and snow rated tires. The vehicle was registered in South Caroline and I suspect they don't get much snow down there. It seems irresponsible to rent out a car in Vermont, in winter without tires rated for snow!! Upon returning home I called Thrifty's customer service department to complain. They said nothing could be done.!!! I will never rent from Thrifty again!!!!!

This particular Thrifty has a great team and very good cars. My reservation was correct, the car…read morewas ready, easy access. No fuss, no muss. Even better upon my return I realized I'd be overcharged slightly - about $15. It wasn't actually an overcharge, but a bill for the three extra hours I'd had the car out past the deadline. Larry, one of the managers, was very professional and accommodating and agreed to remove the overage charge "if it means keeping your business at Thrifty." Well, you got it, Larry. Also, Maria - the bus driver - is awesome. Great experience at Thrifty after a great ski trip to Vermont.

Completely infested with rats. Most of my items were chewed through, soiled with rat urine, and…read morecompletely destroyed. Photos are included. I used this storage while I in another state. Came to clean in out and all of my items were chewed and destroyed. When I went to tell the manager, he got angry about it and tried to chase me out of the store so other customers wouldn't hear it. STAY FAR AWAY FROM HERE!

I rented a 20 ft moving truck last summer, I also had a storage unit at this facility. I too had…read moreproblems with rodents in my unit. About the truck, it had front end damage when I picked it up. I took photos of everything. I ASSUMED U Haul would not rent out anything that would put their customers in danger. To make a long story short, the truck broke down 3 times outside Chicago on a very busy freeway. The tire blew out 3 times on the passenger side, the last time it blew the brakes gave out. Each time sitting on the freeway at least 90 minutes for someone to repair the tire. The last time we had to be towed. My belongings had to be moved to another truck. That truck had front end damage on the drivers side. After driving about 4 hours, that front bumper slid down and was rubbing a hole in the tire. We had to call U Haul for a fourth time to fix the tire and pull the bumper out. So that is FOUR times a U Haul truck broke down in my cross country move. Obviously something is wrong, U Haul doesn't seem to do maintenance on their trucks that come back damaged. If they did this would not happen. They try to blame the customer, I don't think it's right for customers to be held accountable for deferred maintenance issues with their trucks. I did get a partial refund, which I appreciate. The experience was traumatizing, I cannot rent from U Haul ever again. Do not accept any truck with any damage.