Quality of service was excellent Best customer service at…read morethis location Being under pressure long day at work Had a deadline to make. Came across Lady with color in her hair forgot her name but she cares about her job and customers best sales rep ever!! Thanks FedEx store Erie blvd for hiring great team!! Go Syracuse NY!!!

horrible customer service. paid for 1-2 day shipping (not cheap) 4/29 and still fighting to get my…read morepackage on 5/4 no one can tell me anything

Brought my beautiful wedding invitations in there to be printed and they did pretty much the worst…read morejob possible. When I got them back, they looked so terrible I actually cried. They were all different colors, the edges were jagged, they were off centered, and they didn't even bother to include the envelops we were forced to pay for. There was literally a white margin on one side but not the other. The guy working there claimed he found them unacceptable. Clearly his co-worker didn't. He said that the printer must have run out of ink and they were cut with a dull blade. How did someone in good conscience think this was ok to give to me? They were going to charge us $140 for these. Inexcusable. Ended up taking them to Upstate Printing who did a spectacular job for literally half the price and just about as quickly to. This time I cried tears of joy. For the love of god, don't trust these people with anything important. It's just a bunch of kids who don't even care enough to wear clothes without stains on them. They clearly don't give a sh**, even about something as important your wedding invitations.

Firstly, if I was rating the full-service printing alone, I'd leave a 5. I was here a few months…read moreago, and Liam was a rockstar. When I came in this corner was hustling, but the staff made sure every customer was served promptly and no one had to mill about and wait too long, and they switched back and forth between tasks seamlessly. Super underrated to be able to juggle a line and make sure nobody's ignored! The staff were really friendly and helpful. Also, one of my documents accidentally got damaged after I left and they called me right away to let me know so that I could email them the file - my project was still ready on time. So why the lower rating? Well, honestly, this store is pretty run down, and the self-service printing leaves a lot to be desired. I used both- full service to laminate and self-service to print. The printers were pretty beat up and one started fritzing out when I was trying to use it. (And considering that there's a review mentioning a printer being broken from 2 years ago, seems like management just....doesn't care about replacing equipment.) The quality of the printing on the self-serve is not good, and not cheap either. My docs were pretty faded, and if not for being in a rush, I would have forgotten it and gone home to print it myself. Seriously, my bargain home printer could have produced brighter, nicer quality prints. I came here because I was in the area, but I think I'll just do my self printing at the FedEx print center next time, because the price is about the same, the quality is better, and there I don't feel like the machine is going to fall apart if I hit the wrong button- lol. Being inside this store is kinda just sad mostly, it feels like a dying, wheezing along retail relic. I think I'd only come back for the staffed printing service, assuming the team is the same, because they really redeemed the experience- I hope the corporate staff appreciates these team members because they seem to be the only bright spots in an otherwise wasteland of a store. They singlehandedly pulled this rating up because it would have been lower otherwise- or, the sad neglected equipment pulled them down because they're 5-star employees.

I had an Amazon package for return. It was kinda big and bulky, but the fantastic staff at The UPS…read moreStore handled it like the champs that they are. And the price was deducted from the refund. Easy peasy!

I needed to ship an amplifier to Canada. I paid quite a bit for them to pack and ship it on a…read moreTuesday. When I didn't get any updates about it from UPS, I went back that Saturday, only to find that a "bubble wrap shortage" had resulted in it not being shipped. I wasn't contacted about this, and it was just sitting on a desk in the back. Unacceptable! I won't visit this UPS store again if this is how my belongings are treated.

Completed two rush jobs and did a fantastic job both times. Friendly and professional. Shirts are…read morehigh-quality 100% cotton and the print on both jobs was vivid and perfect. Will definitely be a return customer!

From the owner: Eastwood Litho, founded in 1946 by Justin Mohr, celebrated its 73rd year with a change in…read moreownership. The Mohr brothers, who led the company for several decades, retired at the end of 2018, and longtime employee Christian Cox has taken over as the new head. With a background in Printing Management and Business Administration, and over 26 years in the printing industry, Chris is well-respected by clients and staff. Eastwood Litho remains committed to its clients and will retain its current staff. Excitement and renewed commitment abound as Eastwood Litho looks forward to the coming years.