We had an excellent experience opening our son's account at First Tech( Redmond branch at…read moreMicrosoft) thanks to Geetanjali. She was professional, friendly, and extremely helpful throughout the entire process. She explained everything clearly, answered all my questions patiently, and made the experience smooth and stress-free. Truly outstanding customer service. Thank you Vikash & Ruchi Jain

When my heloc converted, the due date changed causing a missed month, (how convenient for them) and…read moreI incurred over a years worth of late charges, unbeknownst to me. They refused to remove them and blamed my lack of diligence, saying there were plenty of ways I should have known. After they changed my loan conditions, they left me vulnerable to late fees. I used to pay a month ahead, when it converted, I lost a month and my cushion. Because I failed to make the necessary adjustments to my loan, AFTER THEY CHANGED THEM, I'm at fault. It took 3 LONG phone sessions on different dates, and it still didn't get resolution. They indicated their front line people don't have access to information needed to clarify and this caused needless delay and dragged on forever like it wasn't taken seriously. As an financial entity, they've lost all of my trust. Oh, and I DID check-in with socialreviews@firsttechfed.com and never heard anything. Like it was ever expected. STAY AWAY. THIS IS THE WAY THEY DO BUSINESS. The fake concern in the response is just that. I contacted, they would remove ONE of the late fees! I CLOSED THE LOAN, THEY LOST THOUSANDS AND MY FUTURE BUSINESS!!! Hopefully they feel better after making their point with me.

John Gaston is my guy there. He takes care of my business insurance and has for a couple years…read morenow. He is always on top of issues proactively lets me know what to expect and takes care of our insurance needs. It has been an absolute pleasure to work with John over the last few years.

Kevin is extremely professional when it comes to helping me with my investments. He can simplify…read morethings for me with further allows me to easily understand my financial needs. I feel confident that I'm putting my money in the right places for the future. His assistant Heather is very impressive helping out with any scheduling or documents we need. Great place to go for sure.

I own a small business in a niche industry where it can be challenging and EXPENSIVE to find…read moreaffordable general liability insurance. After several years working with agencies who just wanted to settle for the same insurance year after year without shopping or trying to help us negotiate lower rates, I finally came across Alisa Allen at Griffin MacLean. It was night and day working with her. For the first two years, she was tireless in exhausting all our options and helping us negotiate rates down as low as possible. The first year she saved us about $600 on premiums just by clarifying details with the carrier. The second year, she saved us about $600 more. And this year, she blew my socks off!! She had learned about a new agency that specialized in my niche and could thus offer drastically cheaper premiums compared to what she could broker for me. She spent at least a couple of hours helping me determine whether this insurance could legitimately replace the existing policy - despite the fact that she could not broker it for me and would earn ZERO COMMISSION if I switched. Her motivation was to help me save money - whether or not she profited from it personally. She saved me $2000 by referring me to this specialty provider - and reduced her commission in the process. I still keep my property and work auto policies with her and I will til the last day I'm in business. You don't find selfless service like this every day. In fact you usually find it nowhere. If you want someone who will do the right thing by you whether she makes a buck or not -- someone who truly cares about you and your business and your long-term well being -- go with Alisa Allen. It's rare to find a gem like her and you'll be so glad you did! I am going out of my way to call her bosses and tell them to give her a raise and a gold star and a vacation to Hawaii. Employees like her are gold in dog-eat-dog, lazy and complacent insurance world. Or maybe I'll just try to find a way to hire her myself! Thank you for using your powers for good, Alisa. You've earned my loyalty and gratitude and admiration for integrity above and beyond the call of duty. THANK YOU! -- Sherene (Evolve180 Weight Loss)

RYAN HITES has been very helpful. Very quick to respond, very helpful & knowledgeable. Highly…read morerecommend! *Saved from further frustration as we had talked with several other insurance brokers who took weeks to respond. In less than 24hours RYAN had supplied us with 2 separate quotes for 2 separate entities.

The agency is over capacity so interactions were very transactional and sales heavy. After I asking…read morefor support on to update my policies my experience went out. I was taken down a road of policy inaccuracies, incorrect and inaccurate claims, over insured and paying for coverages I did not need. I don't recommend this location thought I do recommend State Farm. Switched to a new agent and it been 1000 percent better experience.

Just switched to State Farm and was pleased with how professional and helpful there representatives…read moreare. I was helped by Crystal McKenzie and she took time to find me the best rate for my home and auto. She actually got me better coverage for less then I was paying for through me prior insurance. Highly recommend Brent Ward and State Farm! Two years later and this Agency has been fantastic with our needs. We're staying at a hotel while our house is being fixed and Deanna has truly been there step by step for us. They truly care about their insured.

Poor Customer Service…read more I signed up with Roy Potter Insurance in the1990-91 era when they were operating out of lower Queen Anne and was pleased to support a neighborhood business. I've stayed with the agency for over 30 years but the business is a shell of what it once was and moved to East King County. My agent 'Julie' has worked remotely from home since the pandemic and delays following up with my requests. I've asked for a quote on alternative condo and auto insurance companies that better serve Mini Coopers and asked for this service for several weeks now without follow-up, When I call and talk to her, she indicates that she must follow-up on my question and never calls back or if she does it's a voice mail several days later. The heir to the business is 'Scott' Potter. Good luck getting a response from him as he's just the owner and doesn't engage with customers. I have lost confidence and trust in their customer service and insurance representation. I will be making a BBB and Google complaint as well in a few days. I recommend going with AAA or another agency in your locale as this one is now located in Issaquah since they moved out of their office in Seattle several years ago.

I had never put too much thought into insurance other than ...it is expensive. After switching to…read morePotter Insurance I have a whole new outlook. They took the time to go trough every detail with me. They guided me through complicated decisions. I feel so much more confident with my home and auto incurance. I have been with them now for 7 years and will not be going anywhere. They also handled my husbands buisness insurance and bond when he had his own buisness. The staff are great and have become friends. It is so comforting to be able to call someone you know by first name when and if an accident happens. This is a GREAT local buisness run and staffed by caring, experienced and knowledgeable people.

David has been my agent for over 25 years and has consistently found the most comprehensive and…read moreaffordable coverage for my home, vehicles, renters insurance, and umbrella policies. He's helped problem solve tricky insurance situations and has been great about setting expectations appropriately. Every few years I check with other brokers and nobody has ever been able to find better rates for the same comprehensive coverage.

David was referred to me by my sister. She had nothing but good things to say about him. Needless…read moreto say, I was not disappointed. David helped me change policies seamlessly, and saved me lots of $ by using his services for my insurance needs. I highly recommend David Wenzler.

My tax agent Sica was kind, knowledgeable and helpful. The space was professional, clean and all…read morestaff were friendly.