Was here at the Princeton location today for x-rays and an ultrasound. Been here as well as their Monroe location on several occasions over the years. Today was just like any other visit. Promptly greeted at front desk upon entry. Smooth check-in. I arrived a little early and I was taken promptly at my appointment time. All staff and techs that I interacted with were friendly, caring and efficient. I especially like the ability to request an appointment, pre-checkin and review my x-rays and ultrasounds via their online patient portal. Overall a very well run operation. read more

The Receptionist did not make the appointment on the proposed day. The appointment turn out to be on a day that I could not make it. Please, call the previous day to make sure the appointment is on the day you think. Otherwie, you will discover that you wasted your time going there. read more

Their automatic response to reviews is a sham. I wrote to the provided email, but they have not responded.

Scheduling is a hot mess of epic proportions. Please note: if you constantly have a hold message that always says call volume is high, you are being too cheap to hire enough people to do scheduling. Hire more people. It instills exactly zero confidence in your medical capabilities when patients/customers start with a terrible experience with your office staffing decisions. read more

Many visits have included uncomfortable procedures and multiple mid-diagnosis. There other sites may be better, but this one is the worst!

I used their service cople of times and each instance I had really bad experience with them. It seems their criteria for hiring is being rude and roughy to patients. Its starts with their scheduling department to people on reception. Either they are under paid or the company doesn't care. I recently went to for similar services at Princeton medical center and I see a huge diffrence in how they treat patients. read more

Absolutely impossible to schedule an appointment! They say your call is important to them, but then you're on hold forever. If you leave a message to have them call you back unless you sit by the phone all day, you will end up at the main number where you started and the process starts all over again. Oh and they say the can take "up to 24 business hours" to return your call. That's three days! Seriously???!? Just hire more people. If you elect to hold instead of using the call back option, you will be on hold for at least 15 minutes. I have no idea how much longer, because I've tried at least three times over the course of a few months for several different procedures and I gave up after 14 minutes. The one time I did finally get someone using the call back option, I was told I would have to wait 4 months for an appointment. They used to be good, but they are now way to big for the staff they have. Definitely not worth the effort. Choose somewhere else. read more

I am writing to document a deeply frustrating and disappointing experience with Princeton Radiology following a motor vehicle accident on 10/28/25. As a result of the accident, I sustained injuries to my neck, lower back, left knee, right side (hip, thigh, leg, knee and ankle), and left hand, and require an MRI. Complicating matters, I have an Inspire sleep apnea device, which limits where MRIs can be safely performed. Over the course of a week, I had five in-depth phone calls/conversations with Princeton Radiology staff, during which I was repeatedly transferred between individuals, asked to provide the same personal and medical information multiple times, and reassured that my case was being handled. I even had an appointment set up at the Wayne branch for this Friday, January 30, 2026, with the notion that they could do the MRI (which meant they have an MRI machine with a CP mode at 1.5). Despite the extended coordination, I ultimately received a voicemail stating that the Wayne office could not perform the MRI I needed. When I finally spoke with the staff member (A.) who was supposedly overseeing my case, the interaction was dismissive and unprofessional. Responsibility was deflected to others, and I was informed that the appropriate imaging was allegedly only available at Princeton facilities in South Jersey. This determination was made without confirming availability at those locations, and without proactive outreach to ensure continuity of care. As an injured patient in pain and under pressure from my insurance carrier to complete imaging within the network, this experience was unacceptable. The lack of clear communication, ownership, and follow-through is resulting in significant delays in care and unnecessary stress. Patients with medical devices and complex needs require coordination and accountability, neither of which was demonstrated here. read more

I went twice to Princeton Radiology to have a growth on my neck looked at with ultrasound. They were ordered by two ENTs in the Princeton area over the course of 2 years. Both Ultrasounds were read incorrectly - instead of a parotid tumor they were both read as a submandibular cyst. This led to treatment being delayed and was shocking to the specialist i eventually went to in Philadelphia. I will no longer have Ultrasounds done with Princeton Radiology. read more

Excellent Ultrasound Tech! Compassionate & thoughtful. Front desk person was helpful. Little wait time for my test. But sadly ~ Waiting room was very busy (December is Flu & cold season). I wish the waiting room could have been larger due to coughing patients. But after I completed sign-in forms, I was moved closer to the Ultrasound room, away from the coughing patients. read more

Wait times to schedule or talk to anyone! To schedule or change a procedure, can wait over 40 minutes to speak to someone listening to offensive music! To schedule or change it is suggested I drive to the facility to do it in person!!!!! read more

Care excellent as well as technicians and staff.Also Dr. Who read and gave report.Faacility quite clean and little or no wait time.

Easy intake, took me a few min ahead of my appointment. CAT tech was friendly and welcoming and made it as pleasant as possible

I recently had some basic x-rays here and am pleased to report that the entire encounter was as easy as it gets in the 2023 healthcare lottery. However, if the physicians oath is really "First, do no harm," why were my bones spontaneously breaking listening to the worst waiting room music this side of Guantanamo Bay. Apparently, SiriusXM has some torture chamber soundtrack called The Blend which turns easy listening into extremely hard time. Look, I have nothing against the come hither confections of Dolly Parton, Christopher Cross, Bread, Michael McDonald and Enya in isolation but in combination, an hour of forced listening had me confessing to anything. And can we finally agree that Bonnie Tyler's "Total Eclipse of the Heart" may be the worst song ever recorded. Yes sir, I was in Dallas on the grassy knoll in 1963. It's musical malpractice, please make it stop. Five stars for the important stuff. read more

Fantastic quick service On time scan Courteous staff Good experience Convenient location read more

Fantastic quick service On time scan Courteous staff Good experience Convenient location read more

20 minutes on phone waiting to schedule an mri .. Unacceptable wait time... The hire less phone staff to maximize $$ profits. Use another imaging company as many out there read more

Such kind and caring staff, especially because my x-ray was invasive and uncomfortable. They made me feel like I was in good hands!

I have been trying to g to schedule my MRI and no answer, I left a message and the recording claims they will call you back within 24 hours. It's been three days and I have not heard anything, absolutely unprofessional! I have been going there for years and never had a problem. The last two appointments I haven't been able to make them. I had to go into the office to make my mammogram appointment. read more

The front desk are very helpful but the waiting took me an hour or more just to do an x-ray of my knee.

Needed a chest xray for a prolonged cough, so didn't have an appointment....just walked in. After providing my script and necessary info, I only waited about 5 minutes in the waiting room before I was called back. Staff was professional yet friendly and no complaints about the facility...clean and organized. Not sure if they are more or less expensive than the imaging place I used to go to, but will find out shortly. At least they didn't make me pay an 'estimated' fee. Some imaging places started doing that and it's annoying as there is no definitive way to determine what a patients cost will be until AFTER the imaging is done. Will gladly use them again if and when I need additional imaging. read more

My experience at Princeton Radiology was excellent. The facility is clean, organized and runs smoothly. The staff was friendly and helpful. My care commenced right on schedule and a report to read was on their portal in a very short time. Everything was clearly explained from the procedure right up to the report. read more

Professional care you can expect and rely on. An excellent facility with an efficient and knowledgeable staff and technicians.

The team was very timely, thorough and very helpful. It was a good experience snd will definitely use Princeton Radiology again.

I chose Princeton Radiology of Princeton, because the employees are very professional, friendly and patient. They care about their patients. read more

Wonderful facility who is always on time, early with reports, and so professional. I only will use this facility because of its caring and efficient staff who get prior authorizations done quickly, and will get you in for an appointment immediately - I have never waited longer than a week for an appointment and only bc my end. Staff is so gentle kind and sweet. I would only use this facility and recommend to everyone - Use them for all diagnostics!! Thank you. read more

I had an MRI and an XRay for my severe back issue recently at PR in Princeton and I cannot fault the service I received. When I arrived for my appointment, one of the ladies at the front desk welcomed me and came and sat with me and filled out the computerised details of my health for me on her lap top. I then waited a very short time before I was taken to a changung cubicle and I put on a robe and then was given my XRay. The young lady who performed my XRay was efficient and charming and I then again waited a very short time beore another kind lady carried out my MRI. I was given a head set and I listened to '80s music, as requested, and the entire process of XRay and MRI only lasted 90 minutes from the time I checked in. After being in the waiting room again for a very short time, I was given the two discs of my XRay and and MRI which I will give to my specialist when I see him in a few days. I cannot fault the politeness and efficiency of all the staff I saw. Thank you Princeton Radiology. read more

Check in and test was completed very fast for my family member, however I was told to wait for CD (of imaging results)which should take approximately 10 minutes. After checking with desk several times and after waiting 50 minutes I was finally informed that the CD had to be reprinted. During the extended waiting period I observed multiple of incidents of seniors being treated poorly, no compassion and rushed. These seniors were clearly in need of kind attention but I didn't witness any compassionate care. read more

I have been a patient here for several years but since Covid, the intake process has changed for the worse. I am handed an iPad to re-enter data they have had for years, with occasional drop down options that often don't fit the question or allow for correct entry. I have always found the technicians to be highly competent and kind. Unfortunately, the administrative process is driving me to go elsewhere. read more

Being a cancer patient is extremely hard. Getting appointments for testing is getting harder with each scan. On 3/25/22 I was to have a scan. Got there promptly, waited, then it went downhill quickly. They came and told me the medication needed for the scan was not delivered and I would need to reschedule. How could that be? Who didn't place the order? THIS WAS UNACEPTABLE!! I spoke with the office manager at that location and rescheduled for the next day work day. I needed to take off another day from work. Who is going to pay me for the extra time off? Let me know where to send the bill. At this point I don't know if I will be using them again. Toni S read more

Horrible place! I have insurance and my insurance covers annual mammogram at 100%. Right at the initial check in, the lady at the front desk asks me for a payment for almost $300. (Just because I was a day early from last year's mammogram. I wasted almost an hour with my insurance to make sure it was covered, How is it that they can bill you upfront without running a claim? And, they could not call insurance for me to verify my coverage. Poor patient service! read more

The staff is rude, impatient and unsympathetic...even to cancer patients. I was shocked at how unprofessional they were, left the office and made an appointment at another radiology office. If you have a choice, don't use this office. read more

Very friendly staff. Reception and tech were both great. Waiting room was modern and pleasant. With no appointment, I was able to get my x-rays done in no time. It literally took 5 minutes to check in, get x-rays and leave. I'm really surprised by all the negative reviews, I had a very pleasant experience overall. read more

The office seems more focused on earning money than building relationships with patients. It's difficult to get consistent answers in this office. I don't see why appointments must take this long! read more

Trying to schedule an appointment is so difficult since the merger with Freehold Radiology and Jersey Shore. You have to call and leave a message and if you're lucky, you'll get a call back that day. Most often, it's hours if not a day later. If at all. Once you get an appointment, the techs are wonderful, the facility (inside Centrastate) is clean and efficient. The results come in very, very fast (usually same day) and for a mammography, that should be the gold standard. In addition, I had a billing problem with a bone density scan that is still in the process of resolving. A screening test was coded incorrectly as diagnostic and I received a bill, as I have a high deductible insurance plan. As a screening test, it would have been covered at 100%. So know your benefits and check your EOB's carefully, people. And if there's a problem call them (although it's difficult to get through to billing too). Perseverance is key. Update: I received a personal phone call from Gina and was assured that my concerns were valid, and that Princeton Radiology was working on a fix to their appointment system. I look forward to seeing how that works out. Also, she assured me that my billing issue was being addressed. I'm assuming that's in process as I write this. I appreciate the effort in calling and explaining, in some detail, what positive changes were being made. read more

Princeton Radiology has truly awful and despicable billing practices. They mailed my bill to an outdated address for me and made no effort to call or email me to notify me that I had an outstanding balance. I guess they've never heard of a computer and don't know how to use a telephone. Instead, they sent my bill to collections. These people are totally incompetent shakedown artists. read more

Awful customer service, unprofessional both times. Billing was a nightmare both times. STAY AWAY! read more

Needed some diagnostic radiology performed. Gave them my insurance information, and they said that my primary (GHI) wasn't accepted (even though GHI's website said it was). Gave them my secondary. The night before the imaging was to be done, they cancelled my appointment and told me to get a pre-authorization. She could have said that three days earlier when I made the appointment. On the bright side, the Marlboro office was very pleasant, and apologetic about having come in without knowing they had cancelled my appointment. read more

i was sent here by my doctor for some x-rays. Made and appointment. arrived about 10 minutes early. checked in.. filled out some forms.. waited another 5 minutes before they called my name. X-rays took about 10 minutes and i was done. Nice and efficient staff. Also, if you want a copy of your x-rays, just ask, it's free. Seems like they are always pretty busy so it's hard to get them on the phone sometimes... just be patient.. :) read more

Princeton Radiology - Diagnostic Imaging Near Me - Princeton, New Jersey

I would avoid this place at all costs, as they are incredibly difficult to deal with. I've enjoyed a perfect credit score throughout my entire adult life and have never once had a blemish on my credit history. Suffice it to say, I pay my bills. However, Princeton Radiology completely screwed up my billing and referred me to a collection agency without giving me a chance to address the situation. Never again will I use their services. read more