Nice furniture store with lots of custom options. Prices for Flexsteel pieces aren't the best in No…read moreMI but the excellent sales staff might make up for it. Lots to see, the store has 3 floors of options.

As an artist and a photographer who loves international films and culture and who has spent the…read morelast 20 years living in either NYC or Southern California, it was a tough transition to move to Northern Michigan (no museums, few galleries with and small downtowns.) As someone who has lived primarily in apartments, when my wife and I recently moved into a house in beautiful Harbor Springs, we had design and remodeling on the brain. (We had been absorbing HGTV and Interior design magazines for over a year before the move.) For full disclosure's sake, my sister is an employee at Reid Furniture but I hadn't really been in the store before returning to Michigan a month ago and her and I never discussed her job much when we talked (we had busy lives and hadn't kept in touch as well as we should have.) At 41, I have never owned nice furniture and when you live in apartments and move a lot, it all becomes kind of disposable (which is ironic because I bet I have spent more on cheap furniture that broke and wore out and that I discarded, than had I just saved for quality stuff.) All I can say is that now that we have settled down in the area, I will never buy cheap stuff again and I will never purchase home decor from anyone but Reid Furniture again. Wow!!!! This store is like a museum. It is endless. When you think you have seen everything, you learn there is a lower level filled with more rooms, beds and more. There is an upper level filled with Coastal themed decor, followed by rooms that made me feel nostalgic for NYC again (the Rat Pack themed room and the King Kong and Audrey Hepburn art are on my list of "wants.") Item after quality item, room after themed room, and couch after bed, after dresser after lamp and art, Reid Furniture is infused with style, culture, and energy. It is ironic that a store I never would have visited in my younger years is one that I can't wait to return to with more money (not that it is expensive at all, as I was quite surprised that so many items were much lower than I anticipated they would be.) I always suspected my sister Amber was a good salesperson but like me, she sells from the heart and ensures that people get quality and a product that actually fits their lifestyle. Observing the other staff members during my visits reminded me of an earlier time when customer service mattered. Every customer is greeted like a friend, and leaves feeling like family. So, I'm the kind of guy that will pick the first thing he sees without a lot of contemplation because material things and shopping don't matter as much to me, and my wife and I needed a couch. We decided on a small one that seemed decent enough but Amber broke down what our needs were for space and comfort and made us consider our growing little one, and found us one that better suited us. Several hours later Reid Furniture delivery staff (the nicest guys I have ever met) delivered the couch and we were watching television like we had owned the most comfortable, beautiful couch for years. My wife and I have a running checklist of items we want to purchase from Reid Furniture and will NEVER shop elsewhere because not only is it a pleasure just to browse the store and to hang out with the warm staff, but it is nice to shop somewhere that recognizes the value of your hard earned dollar in relation to the level of quality and customer service it buys. I love Reid Furniture and I love that it is family owned and that is has been in business since 1927. I also love that it is in beautiful downtown Petoskey and that by spending my money there I am supporting local independent businesses. If you have never been in, go asap and if you have been in but not in awhile, get in there because new items are brought in regularly. Reid Furniture has a hometown flair, wonderful customer service and atmosphere, but boasts an international culture and flavor and a style and aesthetic equal to the best interior designers.

Wow, wow, WOW! We were looking for a reclining couch and were looking for a specific color. We…read moreknew exactly what we wanted, but needed help finding it. We also had a ton of questions, even up until delivery. Heather took us right to the perfect couch, and texted many follow-ups and calls. The delivery was handled with such care of our home and the installation was fantastic. The owner even reached out to us after hours about a voicemail that we left with detailed answers. From the moment we walked in the door to delivery, we had a wonderful experience!

Beautiful furniture. Great quality by Flexsteel, England, Ashley and more. Lots of Amish…read morefurniture. Mattresses by Sealy, TempurPedic and Stearns & Foster. Great locally owned store.

Our trip to kauffman's was absolutely wonderful and kathy was nothing short of amazing we bought a…read morelift chair on Saturday and after they delivered it the same day within a hour we got it in our living room and started regretting the purchase its a fantastic chair just so much bigger than normal and didn't match certain things and felt our little dogs would end up getting hurt by jumping up and down they were closed Sunday so I went back Monday to try to return nothing short of amazing had no problem pick another chair they picked up and delivered new chair can't give enough praise to the customer service and will send anyone and everyone to there store made us feel like family if we could give them 100 stars we would thank you for everything and a customer for life

My brother purchased a recliner chair for my elderly father. After one night my father decided he…read morewanted a different chair. Kauffman's exchanged it without incident. After another night my father decided he did not want the chair at all. Kauffman's refunded my father 100%. Both chairs were perfectly good chairs. The return had nothing to do with quality. Did I mention the delivery crew had to take the chairs up and down & up and down 2 long flights of stairs? I cannot say enough about Kauffman's customer service. Thank you for being so understanding and humoring a 98 year old man. They were so very kind. I will always shop at Kauffman's first in the future. They have earned my business for life.

This is a 5 star family run business that out does any larger competitors…read more They are so friendly, honest and paid attention to our need. No other place can compete there prices.

I purchased a set of bunkbeds for my grandchildren from the Comfort Center. When they came the…read morecompany had packed the wrong length of rails for one of the beds. Shawn knew we needed the beds to use in a couple weeks. After trying to get knew rails sent out in time with no luck, Shawn had the set of rails that were to long taken to a local fabrication center and cut down and refinished for us. That's what I call service! Thanks Shawn for going above and beyond! Carol S-Petoskey

The Sales person was very well informed about the products they were selling! She was also very…read moreeasy to talk to & looked for ways for us to save money!

From the owner: Here at Everson's we strive to help the customer with all of their furniture, mattress, and…read moreflooring needs. We offer professional service and stand behind our quality brands. We have great prices and have an interest free financing program.

When I ordered a sofa from QM, Missy Fitzgerald probably thought it was an easy sale! When it…read morearrived with flaws, I started to call her with my concerns. I HATE complaining. I felt awful, but I knew things had slipped by inspectors at the factory. She NEVER made me feel like a jerk or that I was a pain. She stuck by me, and worked hard to make sure I was taken care of. Now I have a new sofa I absolutely love, thanks to Missy! I can tell you from experience, QM stands behind their products. Plus, the installers were great! They arrived on time and when we decided the bedroom rug would look better with the sofa, they insisted on helping me move it!

Quality of product not of designer quality. Something is wrong with one set of draps but I can not…read morediagnosis the issue. I just know the installer is not the problem. He came back to adjust but issue still there

Good experience buying dining table and chairs. Storefront no longer available. Quality products…read moreand very comfortable chairs!

Great service, from the assistance to the delivery! I come in here often and finally purchased…read moresomething and I was very happy with the purchase and the delivery.

Mask are required!! Its lifted have you not heard?? My husband is deaf. How…read more can he read lips on shopping for furniture??

Pier 1 has always been one of my favorite stores! I've shopped them for at least 30 years always…read moreenjoy the variety of items they stock. My local store has great employees who are quick to help you find what you're looking for, or researching it if they don't have it in stock. The store is very clean and location convenient with plenty of parking.