Absolutely do not use Prime! Thought I'd use this local new star-up biz and have totally regretted the entire process. Great on the front end, but that is where it ends. I needed a product logo, a book cover designed and a logo for a new biz. The product logo was already designed, I just needed it to be digitally formatted. 'Inept' doesn't even cover it! The book cover ..... let's just say I'm having the publishing co design it. As for the biz logo, after Prime submitted 3 options, I sent back 5 of my own for potential design options. Prime's creative ability on a scale from 1 - 10 is a -5. Initial phone contact capabilities = 10. Ability to understand the clients requirements and objectives = 5. Ability to deliver = 0. Follow through = 0. Up to this review, I've requested a receipt 8 times (text, email and phone). I had no problem with a 50% up front payment, however once the first of the 3 projects was completed, I was asked to remit the full balance. ? We had 2 zoom meetings during the design process of the projects, each time the Prime camera was off ... a black screen doesn't allow for design communications to flow very smoothly. If there was a 0 rating, I'd rate Prime as a 0. read more