I had a deeply concerning experience with the security practices at this storage facility.
Recently the facility experienced a burglary and I was contacted by local police because the facility initially suggested that my access code may have been used to enter the property. After reviewing their own logs more closely, the facility later confirmed that my code was not used and that another code had actually opened the gate.
What is troubling is what happened next.
Even after determining which access code was used during the burglary, the facility has continued to leave that code active more than 20 days after the incident. No remediation has been taken to disable or reset the compromised credential.
From a basic security standpoint this makes very little sense. When a breach occurs and a specific credential is involved, standard practice would be to immediately disable or rotate that access method. Leaving it active creates an obvious ongoing vulnerability for every tenant storing property there.
The facility advertises itself as secure, but in my experience the response to a known breach raises serious concerns about how access control and tenant security are actually handled.
If you are storing valuables here, I strongly recommend asking management how they handle compromised gate codes after a security incident. read more
