Very streamlined process to resolve work orders, technician was promptly on time. Very quick to fix…read morethe issue and explained everything he did in a concise and knowledgeable manner!

What an awful company!! I've been trying to contact them…read moreabout a matter with my brother and his living situation. Instead of assisting in any at all, they tell him to get a lawyer that it's a "civil matter". The issue is in their control, they just don't want to get involved. Without going into too much detail, it's about subletting, definitely in their control! Them not helping sucks, but the lack of communication and the way they handled the situation was awful! Poor communication when they decided to communicate! They also neglected to keep maintenance on the property and had to be contacted multiple times for pest control on a rat problem in the attic caused by a hole in the roof (they're contracted to maintain)! They suck!! I highly recommend steering clear!

Looking for a place to rent? I was. Very skeptical about rental companies and scams. They Asked…read moreto screen me - employment, credit, etc in order to rent the condo. Wasn't sure if I could trust this company. But I did and ended up with a fantastic place to live. They told me there were many scams with tenants and the landlord needed to know exactly who I was and if I could pay the rent. So I went for it and I was qualified and now I am sitting on my beautiful porch looking at the peaceful view. Awesome. Not all real estate companies are bad - some are good.

After being burned by another property management company who forgot to mention the home we were…read moreabout to rent had been foreclosed, my fiancé and I only had 15 days to move. I called Jack and he showed us the property we were interested in the very next day, even though it was Saturday! Other companies that I work with are reluctant to even answer the phone on a Saturday. We applied that night for the town home and by Monday we signed the lease and were completely ready to move in! From the timeliness and efficiency, I can tell that they have a great relationship with their property landlords. Thanks Jack and Lisa for taking the stress of finding a home away in two days time!

Jane is awesome! This company has rented all of our places and we have not had any bad renters…read more They take care of it all, posting pics and ad, showings, background checks, and get the lease agreement signed. Thank you, Kristie M.

We have used Park Avenue Preview to manage our properties in Florida for over…read more 12 years. The service from this management company has met our needs. The owner Virginia Cozy and office manager Cindy have always been available to assist our needs. Rents are collected and deposited. Any maintenance issues seemed to be resolved timely and reasonably. Because we are owners in absence we have been able to rely on Park Avenue Previews to care for and manage our property efficiently.

I bartened a graduation party here. I did not know this place existed…read more A hidden gem. Tucked away in a Industrial area. Inside is unique and beautiful. Gives off a New Orleans vibe with two rooms and one has a loft. Lots of great artwork. Our party had about 60 people. A DJ and room for dancing once the tables were moved. BIG bar with lots of room to spread out. Friendly staff. I loved it here.. Great venue for small group.

ONLY GAVE 3 stars for how beautiful the venue is NOT THE CUSTOMER SERVICE…read more We are 22 days away from our wedding and due to lack of communication, time management, and organization we made the choice to CANCEL. The disorganization of meeting to do final planning and final pricing was just the start of our disappointment. They have a policy of paying all fees 60 days before the event which is completely understandable. What is not understandable is holding us accountable for them being late with final paper work, 35 days late. When we were first contacted to discuss our wedding plans we were under the impression we were meeting to discuss arrangement of the room and timing for the day. To our surprise it was more about what we wanted to add to our bill because it was already late and because it was late there is a 10% late fee but they will "wave it" if we pay immediately. Mind you at the meeting all the questions we asked 90% of the response was "We can figure that out the day of the wedding," I did contact the owner and inform her of this iteration. Long story short we then had another horrible experience when it came to trying to pay our bill and the owner threatening to cancel our date and add the late fee back on. They have no empathy, understanding, or time management. Will blame you for there mistakes and expect you to give them grace but not show it in return. Like I said beautiful venue hate that we lost 1,000 in this place do to there horrible management style only use this place with a wedding coordinator.

Our house flooded and a certain Realtor at Total Realty in DeLand did not help us or tell the owner…read moreabout our situation even after we'd been renters at this home on the river for almost 2 years. We had to BEG HIM to come to the house and see how bad it was. We could no longer live there due to the continuous water coming in, the mold, and the gators in the front yard, etc. The Realtor requested I give him a phone call the next day to "wake him up" in time to come visit our flooded home. I thought this was VERY unprofessional. The next day, I called him anyway and he didn't answer my call and he was VERY LATE meeting me. When he FINALLY got to my house 45 MINUTES AFTER he was supposed to meet me, he wouldn't even get out of his truck when he got there. He just treated it like it was no big deal. WE COULDN'T EVEN WALK TO OUR HOUSE IN RAIN BOOTS ANYMORE because the water was SO HIGH. He was so uncaring and treated us badly right from the start. I won't even go into what he did to try to keep us on his "roster" as renters and the crappy places he tried to get us to move into after that. He was always late again meeting up with us at potential new homes. We decided to rent ONLY from owners from then on. We will NEVER rent from any property managers EVER AGAIN because of this wretched experience. I advise you do the same! In my experience, owners are more concerned for the care of the house and about the people in their houses and they like to make sure everything is taken care of quickly and with quality. I hope this helps in your search. But DO STEER CLEAR of Total Realty! Updated response, after reading the comment from Cynthia: I saw the comment that Cynthia, the president of Total Realty, added to my review in 2012. I don't get on Yelp much anymore but, I thought I should come back to add a few things, in response to the comment. I do not blame Total Realty at all for the actual flood happening. Yes, things like that happen. It was not the fact that it happened... it was how it was handled. Jerry should not have asked me to give him a "wake up call" in the morning to wake him up and remind him to meet me at my flooded home and then ignore my wake up calls and show up 45 minutes LATE at the house and then not even get out of the vehicle to talk to me. He is supposed to be a business professional here. He didn't even want to deal with me in the first place because he thought the flooding probably wasn't "that bad". I literally had to BEG HIM to come and see the house, so that I could show him how bad it was and be able get our deposit back. The water was up to our knees and gators were starting to come into the yard from the river. We couldn't even take all of our belongings with us because we couldn't risk going into the water where the gators were anymore. We had to leave things behind. The house was condemned and was bulldozed not long after we left. That's how bad it was. He kept trying to find excuses as to why we shouldn't have gotten our deposits back. It was horrible. I'm truly in shock it was even returned to us after how he kept trying to find a way out of returning it. He also kept trying to get us to move into other properties that he managed, to get out of having to give us the deposit back. At the time, we were so desperate to get into a new place quickly, that we allowed him to show us some other rentals. However, his continued lack of respect and his perpetual tardiness at meeting us at potential new rental homes at the designated meeting times, made us want the deposits so that we could rent elsewhere. It was only returned after we demanded it back. This should not have been how it was handled. Also, there should not have been an issue returning our deposits because THAT MONEY SHOULD HAVE BEEN IN ESCROW. Simple. This is a HUGE red flag! Saying you strive for full satisfaction and then not taking any actual responsibility for how you handled our situation is like a slap in the face. I should have never have had to beg someone to come and see the property to prove that we couldn't live there anymore. You can't "save face" here for how we were treated by saying that you're sorry you "didn't achieve satisfaction within [your] capability". You were absolutely capable... of showing respect for us and our horrible situation, for showing up on time, and for putting that money in escrow when we first gave you our deposit. You have only proven my point that your company does not care, doesn't behave professionally, doesn't show general respect, and doesn't take responsibility. By the way, I'd like to add, since any readers don't know... The president, Cynthia DeLuca, is married to the property manager, Jerry DeLuca, who was the one who behaved so unprofessionally during this mess. So, it's likely that he still works there. However, it is also Cynthia's responsibility to take ownership of how her husband treats tenants, since he is employed by her. As I strongly suggested before, steer clear, people.

I have bought a few houses from Terry Bailey at Total Realty, a hard working realtor who I would…read morerecommend. I am writing this review based on their placement services. aka they run a background and credit check, as well as advertise your property, and place a qualified tenant to rent your house. Total Realty charges the owner the first month's rent as a finder's fee. As it turns out, having only moved in for a month, the tenant filed for Chapter 7 bankruptcy. I was informed of this news by a notice I received from the bankruptcy court in Orlando. It was very puzzling to me because I thought Total Realty did their homework on this guy. Needless to say, Total Realty got their first month's rent and couldn't care less that the tenant turned out to be someone who was on the verge of bankruptcy when he moved into the house. It was quite obvious to me that Total Realty made a mistake in approving this individual's rental application. So I asked Terry regarding his financial situation, and she me told that "everything looked good." In an email I received from Terry, someone in Total Realty said "anyone can file for bankruptcy." This may be true but not all filings are approved by the court. In fact, most courts in the U.S use a means test to see whether an individual is truly in financial distress before deeming you eligible for bankruptcy. It's not a free for all. The statement that "anyone can file for bankruptcy" is a fallacy. Although I do not have access to my former tenant's credit report, I'm quite sure that not everything good. As a loan officer, I've seen many credit reports from all ends of the spectrum. Those who ended up in bankruptcy are individuals who have been in a downward spiral for quite a while. I'm quite confident that Total Realty did not fulfill their duties in vetting this individual. Had they done so, nobody in their right mind would've allowed this guy to move in. Aside from the fact that Total Realty failed to place a qualified tenant into my house, they wanted to charge me again to find someone else. It's unconscionable, and outright ridiculous for them to do that. I was told that they would have to charge me for at least a half month's rent, because of the work that goes behind finding a tenant. Since it'll probably be the same procedure (if any) they used to find this deadbeat tenant, I decided to part ways with Total Realty. I refuse to pay for their mistakes again. It's really a shame because they've lost me as a client over a measly $400. Between me and my husband, we own four rental homes and Total Realty could've made thousands more down the road.

I was grateful to have kind assistance from Krystal when I went into the Sentry office. Also, a…read morewelcoming atmosphere from Lori at the front desk.

Their property managers demonstrate a level of neglect and incompetence so severe it boggles the…read moremind, if they're even around. Tenants are never informed of HUGE issues on the property and forced to deal with regular disruptions that make living and working impossible. Management never takes responsibility. Hopefully other boards do something besides just changing bylaws for their own benefit and protecting bad management.

Be very careful with these people. Very unethical. They are charging me a 16% fee to rent out my…read morecondo on advance rent 15 months in ADVANCE, which is ILLEGAL!! They rarely return calls, wont give me a copy of the lease agreement I signed, and suck big time! FIND ANOTHER BROKER. Andrew Musashe broker lic # BK706655 is a thief. They also charged me (without my permission) to change the frontdoor lock almost $100. There was no need to do this. DO NOT USE THEM!!

Please listen to all the other bad reviews. They are money hungry and negligent. Our pet rent cost…read moremore than the actual rent. They also tried to charge me a $500 pet fee for a bird. Several dead roaches were found scattered around the place when we moved in despite them stating a cleaning crew had been dispatched beforehand. Dirt and grime was everywhere imaginable. It took three people to wipe down everything as it looked all to be caked with dirt. It is impossible to get anyone on the phone to help you with any questions or maintenance issues. They would always say just keep emailing and they will eventually reply. I even tried to schedule an appointment for their office since it suggested that on the website but nope wouldn't allow it. After months would pass of this back and forth the receptionist just gave me his email to then send my inquiries that he would forward over. They would constantly send over maintenance workers who either could never figure the problem out or just made it worse. The main incident in question was when our evacuation pipe in the attic was dripping into our bedroom ceiling. Jander suggested we flush it every single time it began to leak. This turned into several visits from maintenance who would come to do the same thing we were expecting a different result. A drip soon became a leak that had continued for months at this point. They finally decided to change the whole system out. After a day the drip turned to stream and this lead to my boyfriend slipping through the attic onto our bedroom floor. He broke two vertebrae in his back and had a compression fracture which till this day has to deal with. Us both being in the Army already gave us back issues as it is. Of course this created even more divide in trying to reach some form of communication from Jander. As we now needed to fix the whole in the ceiling on top of the leak. Eventually, those were resolved by maintenance, but in regard to the hospital bills it took forever to hear anything. When we finally did they said they would forward it to billing. Again, heard nothing despite us reaching out. A simple no would suffice not to just ignore the issue entirely. This is supposed to be a professional business run by adults. If you are too scared to talk on the phone you can at least have the courage to return an email. The only good thing I can say is we got our damage deposits back.

FRAUD ALERT!!!! This…read morecompany is a FRAUD and the entire process was a SCAM!!!! October 17, 2025 - toured 118 E Bay Avenue, Longwood, FL 32750; filled out applications (2 @ $80.00 each) through appfolio October 18-19, 2025 - numerous calls from Audrey Lombardi with Rental Homes, LLC asking us to provide proof of income, copy of current lease, verification of landlord reference letters, etc. - Text sent to Audrey Lombardi requesting a copy of lease to review October 20, 2025 - 12:35 p.m. Call from Audrey Lombardi stating application was approved - 3:33 p.m. Email from Audrey Lombardi with Reservation Agreement and Fee Disclosure. Instructions stated Reservation Deposit in the amount of $2,040.00 required to be paid by cashier's check today, October 20, 2025 or earlier if possible to remove the listing from the market until October 22, 2025 (date lease was to be signed). Listing was never taken off the market. October 21, 2025 - 12:55 p.m. Email from Rental Homes LLC (appfolio) instructing to set up tenant portal to view lease. Agreeing to terms of service was required to view the lease. Upon reading the terms of service, I called Audrey Lombardi and told her I did not agree to the terms of service. She asked where I found terms of service. I told her it stated you had to agree in order to join the tenant portal. Her only response was, that was their policy in order to view the lease. I told her everything they were doing was backward. Their form stated I had to set up utilities 2 days before signing the lease, but Longwood Utilities requires a signed lease before starting service and Rental Homes LLC required the lease be electronically signed and brought to the walk through along with a cashier's check for $2,045.00. There was NO opportunity to cancel if something was wrong with the property discovered during the final walk through. I did finally agree to the tenant portal to view the lease, which was horrifying. Some highlights are listed below: Rental was "as is" condition; Rental Homes LLC makes no repairs Tenant pays rent through the portal plus a % of the rent to use the portal $195 move out fee $195 for a letter of reference $ 75 per maintenance request (tenant responsible to pay repair costs) $ 75 per maintenance determined by Rental Homes LLC (tenant also responsible to pay those repair costs) October 22, 2025 10:06 a.m. Text from Audrey Lombardi stating walk through scheduled for 5:30 p.m. 3:57 p.m. Text to Audrey: "See you at 5:30". 5:30 p.m. No one from Realty Homes LLC was at the property. We have It on videotape. Emails, Screenshots, Reservation Agreement, and Lease available upon request. Cathy Marie Perry cmfwfp2017@gmail.com

I don't know how I got so lucky! I'm a tenant with RHMS and they have continued to exceed my…read moreexpectations. They are very reasonable and also communicate quickly! I personally love to work with John but everyone I have come into communication with has been so helpful and is always a pleased to help me. I never have anything bad to say and when I need a minor repair the Latchel team makes me feel important and comes out to fix it expediously. I have been renting with them since 2021 and hope to continue having such a great relationship with this management company as I don't plan on owning a home of my own any time in the future.

Save yourself the headache. We tried to overlook the terrible reviews and give this company the…read morebenefit of the doubt, but we absolutely should have listened. The communication is horrendous, and the two individuals we dealt with seemed to have zero communication with each other and practically no knowledge of the property they were managing. They couldn't answer our questions, scheduled us for an appointment they later claimed they had no record of, and then somehow leased the house we were there to view and submit an application for. Completely disorganized, unprofessional, and a massive waste of our time. If you're considering renting through this company, heed the warnings in the reviews and steer clear.

Bad customer service - Do not hire them!…read more I am giving 1 star since I cant give 0. They could not find us a tenant in 2 months then suddenly when we wanted to cancel, they mentioned we need to pay $2500 since there was an application. When we said how come, they were willing to send it to collections but then tried to negotiate with us and gave us the discount of $400 Pretty shady company - don't hire them!

Valentina Rodriguez is the ONLY realtor that you should use when looking to rent or buy a home here…read morein Central Florida. She went ABOVE AND BEYOND FOR US!! We can't wait to move into our dream home, and it's all because of her!! Muchisimas Gracias, Valentina. Eres un tesoro!!

This nightmare of an experience started in April of 2025 when I received my keys and went to my new…read moreplace in Longwood that the property manager said was previously "Professionally Cleaned" the previous day in which the terms 'professionally' and 'cleaned' can be 100% up for debate, check out the pics!! Accumulated grime on the appliances, the light switches hadn't been cleaned in years and in the master bathroom, there was a peculiar stain where the toilet paper handle was, but the worst was that someone turned the blinds around (to the clean side) in the master bedroom where it had not been cleaned in YEARS. Look at the pic...so gross. When I contacted the company about the property manager, Chelsea was dismissive, said she was there while the place was cleaned and nothing came of it. I was told I signed the lease for the shape of the place to be "As Is". "As Is" will be a phrase that I will use toward the end of this account so please keep reading :-) Shortly after, I had severe AC issues (would stop cooling at 78 degrees then go back up) where the first attempt where a company came over, inspected the unit and I was told "this is just how these old ones are in this complex there's nothing we can do". It was getting to 81-84 degrees in the place, I was miserable, I was feeling ill. At this point I made multiple requests and there was condensate line backup but they were afraid to make a cut in the piping since the piping was 'shared' by other residences. I ended up doing some research online and found the owner of the property (information not given to the renter from FRI). I wrote the owner a letter telling him what was going on (because who knows if this entity that is supposed to be a management company tells the owner accurate info?) and he contacted me back and Florida Realty Investments now found out that I contacted the owner. Resolution moved pretty fast after those occurrences. Interesting how that works out....I even had to show pictures of me draining the water so that the valve wouldn't be triggered to stop the unit. *Fun While Renting: 101* After that everyone on that side was a little more friendly than usual, even if it came off robotic and manufactured. I did have a water issue around the holidays where they had to replace a 30+ year old water heater, so there was that. In the new year I had a found a new place and HALLALEUYAH I was getting out of this place. Was I in the clear though? Unfortunately not. I refused to have anyone I didn't know inside the residence while I wasn't there so I had to be present for realtor showings with potential future renters. Most of the realtors were nice and very friendly, I will highlight Betty as she was nice and great with communication. There were multiple times though, that I had to adjust my work schedule and the showings would be a 'no call no show'. The worst was a late showing, the potential tenant showed up, the realtor, his name was Anouar Elmoujahed, did not show up even after texting everyone "I'll be there in 20 minutes". This guy didn't even have the gumption to let me know he wasn't coming after all. Total "pRofEsSiOnaL' to say the least. I told this potential tenant the facts of all the problems I had and she made up her mind to not go forward then and there. Oops. Oh, and I did that on multiple occasions, I was raised to be honest and fair, and if a potential tenant asked my why I was leaving after less than a year in the residence, I told them. Also in talking to the realtors who were pushing the place they had NO IDEA of all the problems I had, which I guess protects them, and they can't be responsible for info they don't know. They even scheduled showings the day I was turning in the keys! The right hand doesn't even talk to the left hand at this place. I'm writing my account of my dealings with Florida Reality Investments and their people so that others can make an educated decision that fits best with their residential goals. Based on my experience, and In my opinion, they are an "As is" organization with "As is" people with "As is" professionalism and an "As is" set of ethics and integrity. Do not engage with a relationship with this company.