Our visit was great. Staff was friendly and helpful, and the doctor was very professional. I would…read morerecommend this urgent care to anyone.

Disappointed by Weekend Experience Despite Great Past Visits…read more My daughter and I have visited Excel multiple times over the past year for school physicals, labs, and X-rays, and we've always had a great experience--especially with Ms. Abernathy, who has consistently been professional, efficient, and kind. However, my most recent visit over the weekend was deeply disappointing. I came in around 9:10 AM, right as the office opened, needing a physical done urgently. The front desk staff member seemed noticeably reluctant to assist, even though the office wasn't busy. She told me, "Dr. Okonji is not here," in a dismissive tone, as though I was there for a casual visit. Then she added, "I don't think Bola will do it," without any explanation or attempt to clarify who Bola was. I had to suggest she at least ask. She briefly went to the back and returned to say they couldn't do it and advised me to go to my PCP--as if I hadn't already considered that option before coming to urgent care. As someone who works in healthcare myself, I understand policies and constraints, but I also know the value of being responsive and empathetic--especially in urgent care settings where patients often don't have the luxury of waiting for a PCP appointment. This experience was a stark contrast to the professionalism I've previously received at Excel, and I hope it's addressed so other patients don't feel similarly dismissed

I had a very disappointing experience with Dr. Bilal Elhouchi. I came in due to abnormal pain and…read morewas hoping for some clarity or compassion. Instead, he made a dismissive comment, saying, "This isn't a mechanic shop," and told me to go to the ER because they couldn't do a rapid CT scan there. The visit cost $150, and I left unsure of what he was even trying to communicate -- he seemed to be joking at a time when it was completely inappropriate. When I expressed that I found his attitude rude, he responded with, "That's fine," and didn't seem to care. I mentioned I would leave a review, and he simply said, "Totally fine." It's frustrating to be treated this way, especially by someone who isn't even the owner of the practice. I don't believe money justifies poor behavior. I have more income than Surgeon. Definitely more than Family Doctor, yet I treat others with respect. This experience was unprofessional and frankly, unacceptable.

This place has been a life saver for me and my husband on more than one occasion. The doctor is…read morevery informative and friendly. He takes the time to explain what is wrong with you and how you can help yourself. I even came in during the height of Omicron variant after having looked high and low for covid tests. This place said there was a 2 hour wait; yet they got me in with 45 minutes. If you truly need help, i recommend coming here.

Nobody likes to get sick on the weekends but if you do Next Level Urgent care is the best. After…read moretraveling I was not feeling well so I went to Next Level. Since I had checked in online and reserved an appointment I walked in quickly after paying. They came in took my temperature and blood pressure. They asked what my symptoms were. Then they tested for Covid and the flu. Waited the 15 minutes to get the results. Then the PA ask what pharmacy I used and we discussed my treatment plan. Every one here was nice and listened to me as I hate being sick.

I had care that was appropriate for my symptoms and the initial in house office testing was…read moreappropriate. My complaint is that when I was called with culture results the person read me results from last year. And I did not realize until I could not get them in writing. The results were still pending with the lab. This has created a possible antibiotic error.

Drove 30 mins for my appointment and took a half day. Confirmed my appointment and when I got there…read morethe office was closed. Never got a noticed that my appointment was canceled or needed to be rescheduled. Extremely unprofessional and disappointed

Dr. Chaudhari caught my mom's cancer early on and didn't ignore her symptoms even when my mom was…read moredown playing her abdominal pain. I never feel rushed with her and she's explains everything so well. I'll be going to her for as long as she practices!

I came to the clinic after a bike accident and was super worried about expensive bills-- I…read morepreviously went to the ER, got bandaged up, and ended up with a ridiculous bill (WITH insurance) that made me swear off ER's again unless I was dying (knock on wood). However, I had a pretty deep cut in my ankle today and my friends thought it would be a good idea to get it looked at. I didn't have to wait very long, paid an initial $50 fee, and then shortly after, the doc came to check out my ankle. He was very helpful and stitched up my ankle in no time! He gave me some useful advice on how to take care of my ankle before sending me on my way. I was pleasantly surprised to see that my bill came out to $250. My ER bill for just receiving bandages was over 5x that amount with insurance (and over 10x before insurance)!! Glad I went to this place although I hope I don't need to any time soon. =) Oh yeah, also, thanks to Yelp for helping me find this place!

I called and was able to book last minute appointment to go in for a physical and drug test within…read morehours for my immigration application. Indian lady was very sweet and helpful which made the appointment go smoothly. I got my results a few days later no hassle on my part. I highly recommend this clinic for fast and reliable work they do. The doctor was very friendly.

This was my first surgery, and if it wasn't a surgery...I'd ask to go back. It's better than a…read morehotel in there lol. Because that's what I call EXCELLENT customer service. I was treated like the goddess that I am, every step of the way. When the front desk, my nurses, and my surgeon were perfect. I interacted with multiple people and all were kind and well versed in their fields. I knew I was in trusted hands the minute I walked through the door. My surgery was a success and my procedure went well. 10 out of 10 recommend. Thank you everyone!!!!

Just wanted to give praise to this awesome place. I dislocated my knee cap and ruptured my patella…read moretendon. I've played sports all my life and this was my first big injury and first surgery. After dealing with the the financials and doctor visits. I found a hood doc and scheduled with memorial hermann surgical cause I was ready to get this over with. I arrived 15mins before my appointment and approached the desk. From the first employee to the last all I got were angelic hellos and voices with youth and levity. At some extent I thought it nice . While still thinking there has to be a % of patronage. Nope from the moment the front desk nurse took the time to get me a pen as a souvenir- cause I made a joke that I wanted something for being a "good boy" . Everyone was absolutely great and catering. Everyone was unique and kind. Surgery went smoothly. I'm excited for the recovery. They even called to check up on me and I chatted with the nurse as real people and she answered all my questions.

Dr. Chu was great!!! Very engaging and personable, my kids had a great experience despite not…read morefeeling well!!! We love that we can schedule appointments online and come in when it's our turn rather than spend a lot of time waiting there, such a priceless service for busy families with sick children!!! This is our 4th visit and we have never been disappointed.

Tried to get my son checked out because he had an extremely high fever and very red tonsils....they…read moreturned me down because his insurance didn't cover it, and they said I couldn't even pay out of pocket because he has insurance! That is just awful!!! Would not recommend this place!! How do you turn down a seriously Illl child?!

My 8 year old was running a temp and crying that his head was hurting. I called ahead to check on…read morethe wait. The front desk said not at the time but "can't make any promises." This makes sense but didn't seem like a professional or courteous way to share this information. Since I lived 5 mins away, I decided to take my chances. My husband carries my son in. Two people were sitting in the front, laughing and chatting. They did not seem concerned or a place where they take care of "urgent" matters. I gave my insurance and they told me to complete the 10 page questionnaire online. It took some time for me to load it, after connecting to internet, when I got to the last page, an error page loaded. I felt hopeless with my kid crying. My husband tried again from his phone and thankfully was successful. We were seen after 25 min. Which isn't too bad but I felt frustrated considering the login issues and hearing the front desk folks laughing while my baby was in pain. My son got seen but I can't comment on the care received since they didn't allow both parents in the urgent care room. I know that memorial Herman urgent care allows both parents and seem to show more urgent like caring behaviors.

We live in Sugar Land, Texas and during hurricane Beryl my family was concerned that I was "off."…read more They contacted our PCP and told him my symptoms (fell, forgetting things, & not making sane decisions. I was taken to Methodist ER where they did an MRI on my head. Unfortunately the MRI revealed I had a brain tumor that needed to be removed asap. The entire city was without power but Methodist has generators and was able to provide excellent care & customer service through the entire hurricane. My surgery was postponed several times because they needed 100 percent power before they could safely remove my tumor. The nurses in the ICU are excellent. One sang to me every night, one joked that my pain meds were margaritas, and after I had been in the hospital almost a week and still had not gone BM , the next nurse climbed on top Of my bed, hugged me, and said not to be scared. She reminded me after having a child nothing that came out of my body was too painful or too embarrassing. She promised to stay with me & help me when I was ready. The anesthesiologist was excellent as well. Although going to the hospital is never fun, my experience was very positive. Dr. Lau is excellent and made me feel heard. I really hated the hospital robes and life was torture til I got my comfy 32 degree pajamas & my pillow. The robes have metal snaps & can't be worn while doing an MRI. They also tiir two tones together. One on the front & one on the back. I think I gave everyone on my floor a peep show. So embarrassing. If you're visiting someone in this hospital I highly recommend bringing them some comfy pajamas, underwear, & fleece blanket. It gets cold at night & the blanket is a game changer. Being in the hospital during Beryl was actually a good thing. We never lost power & they had food. I was on a low carb diet so trying to find something i could eat that had flavor was a challenge. Maybe bring some mio or crystal light too! The location is wonderful because there are lots of restaurants in town center. Overall I give them 5 stars with the exception of the hospital robes & exceptional nurses!