BEWARE!! I DO NOT RECOMMEND!!!
They filled the wrong tooth and refused to fix their mistake!!! they insisted it was my mistake!! That I should have said something!!
I went there 2 months ago because my filling came out and it needed to be fixed. They didn't do anything then, did X-rays and told me I needed a crown. I told them I couldn't afford it and wanted it to be filled for now.. they told me to come back when I am ready to have it filled. My
So I called this morning to book an appointment. They asked me what needed to be done. I told him I needed a filling because It came off and I have a big hole in my tooth. I told them the exact location.
They told me I could come at 1pm (I called at 11:30am). So I get there. Wait for 20-30 minutes on the dental chair. Dentist started by applying the local anesthesia to numb my tooth. It's been 4 hours and I still can't feel anything. This is to show you how much product she injected...
So when she was done, I was like wow, it didn't hurt, I like her! So yes. She was good. But then I close my mouth and I can feel that the hole is still there! I freaked out and tell her! She said no, you had a cavity and it needed to be treated and filled!
I started to get aggravated and told her I called and told them the exact location. The second to last on the upper left side. I told her no one talked about cavities. We talked about filling a big a** hole in my tooth. I said " I have that big hole and I would worry about a small cavity that I don't even know about, next to it??? ". They treated the tooth next to it. I don't get it. My phone call was clear. Not my mistake!!! Not the dentist's mistake!! I have nothing against the dentist... BUT the staff??????? Another story!
So she told me to wait for the manager because I said I wasn't going nowhere. They told me to go to the manager office. So I wait and the person I talked to, when I booked my appointment comes in, he starts to tell me that it is my mistake. I tell him what I told him on the phone earlier... and he said " yes, they fixed the second to last "!!! I said nooooo!!! They fixed the one before it!!!
So then they started to tell me that anyway, they can't fill it. That no dentist would do it anyway. It needs a crown. So, now we have a different story.
While I was waiting for the manager, I caught them (the receptionist and the girl that brought me to the room) laughing at me!!!! Then the Manager shows up, talking to me like I am stupid. Telling me I should Have said something!! I told him, how do you want me yo know it's the wrong tooth when I can feel a thing!!!! Like I said it's been 4 hours and I still can't feel anything! He was so rude and!! He refused to fix their mistake unless I would pay for it!!!!!!
PLEASE don't answer asking me to give you a call, that the manager will take care of it!!! Because you had the opportunity to do it and being rude and laughing at your patients is not fixing the problem!!!
I've already contacted and filled a complaint with BBB. Good luck! read more