I would not recommend this business…read more I had an active leak in my condo on a Saturday afternoon, with water coming through the ceiling and into a hardwired smoke detector. The alarm was going off, my property manager's emergency line was not answering, and the condo association's published emergency number was invalid. I eventually called the non-emergency fire station because I was concerned about water in the smoke detector and whether it could affect the building's alarm/sprinkler system. Hours later, around 10:30 PM, I received a call from someone who described himself as calling from an "emergency line." In that moment, I assumed he was connected to the property manager, condo association, or emergency response, and I started explaining the situation because I thought help had finally arrived. Instead, after a gut feeling something was "off", I discovered that he had gotten my name from fire department dispatch information and was contacting me to solicit business. Even after I told him I did not appreciate being called at 10:30 at night with him claiming to respond to my emergency call, he demanded the names of the property manager and property owner. That is wildly inappropriate. An active leak involving water damage and a smoke detector is not a marketing opportunity. Using emergency-response information and vague "emergency line" language to get someone on the phone during an active crisis is misleading and predatory. I would never hire or recommend someone who conducts business this way. I didn't trust this guy after just a few minutes on the phone with him, I definitely wouldn't let him in my house.

One of the worst companies to deal with. The insurance company had suggested them and I used them…read morefor water damage that occurred in my house. they were punctual in coming to the place. But after couple of days they stated that they need testing to be done and charged 1500$ for it, which wasn't approved by the insurance. I have called this company and tried to reach out to Julian atleast 10 times over the last 3 weeks. And his team mentions that he is in a meeting and will call back. But so far he has been unresponsive to any of the calls. Julian Rodriguez | Regional Branch Manager ServiceMaster Restoration Services - Mid-Atlantic E: jrodriguez@smrestore.net I will highly advise that you work with a different restoration company as they keep on adding different cost and expecting the insurance company will either ways pay for it. If the insurance company denies that cost will roll over to you all. VERY unprofessional dealing with them so far.

Do not use this company. They canceled on me at 4:30 p.m. on the day they were supposed to repair…read moremy roof vent "in the afternoon" and it took four phone calls with 3 different employees to find out what was going on. Then they withheld my refund for two weeks when I told them I didn't want to continue working with such a disorganized company, and kept trying to offer a minimal discount to set up another date. It was bordering on harassment. The owner called me and offered me extra refund money not to post my opinion, which I declined, because this was a disaster. The front office doesn't seem to know what the technicians are doing/saying and vice versa. On the initial inspection date, Their technician arrived 45 minutes late outside a 4 hour window for the initial inspection, then sat in the truck for 40 minutes preparing my estimate, wasting my day from noon to 6 p.m. There was no document to sign when I made my deposit, which I should have declined to do in the first place, but be warned that they do not keep a document/paper trail. This was one of the worst customer service experiences I've ever had.

Called numerous times to setup service and they never responded. Condo association recommended…read morethem... big mistake.

Words can't explain how frustrated and upset my family felt realizing that our beloved house…read moresuffered major water damage. Turns out our washer was protesting all our laundry and decided to quit with water running and running. Having that been said, despite the storm there was saving grace in Serv Pro. I don't think I've ever been so satisfied with a contractor. Upon arriving the staff were friendly and prompt. They got straight to work and went above and beyond. They laid out plenty plastic, wore protective shoe guards to not track in dirt, and asked us about what the water had affected. They vacuumed, dehumidified, and aerated. Damage was extensive beyond what we expected. They cleared out closets to get to hidden damage and to pull up water soaked carpet. They left no stone unturned. They quickly assessed and got to fixing! They were also very mindful of our pet, which means a lot. They took personal interest in our health considering dust, mold, and all the possibilities of damage is so detrimental. They talked us through the whole process, carefully documenting, and taking pictures for insurance purposes. Damages to a house are so unsettling but rest assured when calling Serv Pro, you're in good hands. Ask for Dejuan and Anthony!!

We have used Bogdan and his team several times on fire and water restoration projects. They have…read morealways exceeded our expectations and would not hesitate to use them again. Highly Recommend. Top Notch Service.

Do not use this company. They said they would send a state licensed inspector to test for Asbestos…read moreand they did not tell me he was not licensed until after the fact and I asked a lot of questions.

I contacted Bayview for asbestos testing in my father-in-law's 1952 house. Mike arrived promptly at…read morethe scheduled time and gave me a wealth of information on asbestos while collecting various samples around the house. The education I received from Mike alone was worth the cost of the testing-- thank you, Mike! He was very professional and helpful. Test results arrived a few days later. I highly recommend this company for asbestos testing.

Servpro Dale city was here within three hours of my reaching out to them through my insurance…read morecompany after our water alarms alerted us to a sewage overflow in our basement. The team leader came in with confidence, with an initial team of two other cleanup personnel, put our fears to rest, had a team of eight workers in here within another hour Within two more hours they had torn out all of the affected carpet, dealt with the worst of the initial water damage, and left the place in good condition for the next step. They accommodated our schedule since we needed to be gone parts of the next couple days, and came back tearing out paneling and affected cabinetry, and then finally sanitizing everything before leaving it for the restoration contractor. This occurred over a period of five days in our case They communicated well with us along the way, explained what the paperwork meant, worked hard and cheerfully and respectfully engaged with us along the way, and put our fears to rest I would recommend the Dale city team to anyone who is looking for a confident, respectful, take-charge-and-get-it-done cleanup team, even dealing with a really messy site. They have dealt with much worse than ours apparently so they were not daunted by the mess they came into

Due to COVID-19 staffing issues are prevalent, if you can get them on your project then you can…read morerest assure, the request works will meet Industry and safe standards. The $175 dollar estimate fees are high for my blood! The management staff are honest trustworthy and friendly.

I had a completely positive experience with this company getting my apartment painted. They took on…read moresome big challenges including a late start, with lack of light, and a dark red wall that you can see from my pictures got totally covered in high-quality paint, finished to perfection. Same for all the wood trim along the floors, doors, and fireplace. Mike was extremely courteous, and flexible, offering a very competitive and fair price without doing those things other contractors do to make the total job cost go up. No nickel-and-diming from Mike. I don't know what to think about another reviewer's concern about a canceled appointment, as that doesn't jive with my experience, because Mike was extremely responsive (his messages always came back almost immediately), showed up with another helper, and worked well into the morning to get the job done. I highly recommend AA Home Improvements and Yelp is a good place to contact them because of the messaging here that works well (and gets a fast response). I hope more folks will find out about this painting company here, as it looks like they could use the work, and really bring enthusiasm to the job.

When I started the search for a gutter cleaning service AA was fast to respond, fast to be our to…read morecomplete work, and communicated throughout the process. Even over the weekend they answered my questions quickly. Good work for good price, thank you.

Had a roof repair needed on my mobile home, and I was considering a deck replacement at the same…read moretime. Tim with JOT made all of this happen with a very short lead time, and a small schedule, all for less than my budget. He shows up on my schedule when I need him to look at something. The workmanship is top notch, and he answers any questions I have with speed and accuracy. I won't hesitate to use them again, or to recommend them to my friends and family. Thanks for a great job!

UPDATE: I encourage everyone to file a complaint with DCRA…read more It's simple enough to complete online. Original Review: I would never use this company for any services ever. I paid for them to replace a flat roof and repair damages caused by the water infiltration including patching where water may enter in the future and patching/replacing sheetrock and painting that was done. I also paid for them to notch, punch, and hang doors. Jenny (owner's wife) submitted a quote after Tim (owner), outlined the work and the materials in August, I paid a deposit and work began in September. The issues immediately started. Tim walks the site for the quote but is rarely if ever found on site to review materials or quality of work. They quoted me for materials that I paid for, and used INFERIOR materials. After I confronted Tim, he lied about the materials, I had to remind him that my boyfriend in fact was an architect and knew that the material in the pictures (I asked for status pictures at EOD) where not what was quoted. He never rectified this issue. My boyfriend and I had to walk the roof and have the workers fix quite a few issues that were scoped out and discussed as a part of the work including a CLEARLY distressed chimney that would have allowed for water penetration upon ANY rain. The roofers had to come back 3 times for the issues to be resolved. Tim? Once. The work inside of the house? Still not done. There are gashes in doors, My ceiling? covered in gray primer for THREE months and counting. Door frames? Split, cracked, and not fixed. I have called. I have attempted to reschedule. I have sent emails. Texted pictures and STILL have not heard back from them. Tim's preferred way of working is to have you the customer GC and quality check the work - because he is not able to or willing to do so. In fact, he attempted to blame me for not correcting the work in real time, as if I am the foreman. You're better off getting a bunch of "handy men" and throwing them in a room to do the work because that is effectively what Tim does. They will promise you the moon, and at the end of it you will have wished you never even asked them for the quote.

I've used Martha's 3 times over the last 2 years and this review is long overdue. They are…read moreprofessional and really know what they are doing. I got a fair price for cleaning both my wife and my car at the same time, and I feel like the work was done as if it were their own cars. Last year, they cleaned the sofas in my home. I thought I needed new sofas until they were cleaned and I was amazing at the outcome. Jaime is a real pro. He cares about the work he does. Will definitely continue to recommend.

Used them for the first time in my townhouse for what was supposed to be a "deep cleaning."…read moreTerrible service, ridiculously expensive. The "deep cleaning" turned out to be a rudimentary, standard vacuum, mop dust deal--no extras at all, and for that they charged DOUBLE what my regular cleaning crew cost. DO NOT USE THIS SERVICE. I'm guessing their commercial customers don't question their high prices, but for residential cleaning, they are substandard service and DOUBLE THE PRICE you can get elsewhere.