Used this place as my 'medical home' for a couple years because the insurance co. said I needed a 'medical home'. Ok, fine, but they didn't really DO anything. FNP Cunningham is pretty great. Very nice lady, there was another FNP who I saw and was also very nice. But they can't 'fix' it 'treat' anything. Everything gets referred out. The office staff has a notable turn over rate. (Happy staff usually stay at good jobs). They have always been extremely difficult in assisting patients. Since covid they've really gone down the tubes. It's ok that the office is outdated, I'm fine with that, but there's no real care given to anyone. Maybe they're good for people with chronic conditions or major ongoing issues, they weren't a good fit for me. Very aggravating indeed.
I'd recommend going to a more organized clinic.
Update!!!
Today I called to speak to office manager Anna. I wanted to hear a confirmation my order was sent to the lab clinic, she had another agenda! The dear woman proceeded to scold me like a bad little girl letting me know the office is dismissing me of service. Oh honey, that's so cute you thought I was still a patient of primary care west.
I tried my best not to giggle at her silliness over the phone. Just quit lying to me and do your job! Send over my surgeon order to the lab! It's simple as that, but 2 weeks of being jerked around the office staff I had it with them! Again, the NP's & I remember 1 MA that was cool, other than that - nope!
Totally recommend elsewhere read more