First thing you see when you walk in is a giant advertisement for anti-wrinkle treatment. Not a good look. If you call to reschedule an appointment they won't do it, they'll tell you they'll call you back and then wait a few days to do it. Their policy is also to not refill prescriptions unless you have an appointment first. So they only refill prescriptions during appointments, which is dangerous and inconvenient and I can only think that it's a cash grab. They will not refill your prescription over the phone and they won't let the pharmacy do it. Imagine being disabled and not having a ride or the time for an appointment before your medication runs out. Horrible place. read more

Used this place as my 'medical home' for a couple years because the insurance co. said I needed a 'medical home'. Ok, fine, but they didn't really DO anything. FNP Cunningham is pretty great. Very nice lady, there was another FNP who I saw and was also very nice. But they can't 'fix' it 'treat' anything. Everything gets referred out. The office staff has a notable turn over rate. (Happy staff usually stay at good jobs). They have always been extremely difficult in assisting patients. Since covid they've really gone down the tubes. It's ok that the office is outdated, I'm fine with that, but there's no real care given to anyone. Maybe they're good for people with chronic conditions or major ongoing issues, they weren't a good fit for me. Very aggravating indeed. I'd recommend going to a more organized clinic. Update!!! Today I called to speak to office manager Anna. I wanted to hear a confirmation my order was sent to the lab clinic, she had another agenda! The dear woman proceeded to scold me like a bad little girl letting me know the office is dismissing me of service. Oh honey, that's so cute you thought I was still a patient of primary care west. I tried my best not to giggle at her silliness over the phone. Just quit lying to me and do your job! Send over my surgeon order to the lab! It's simple as that, but 2 weeks of being jerked around the office staff I had it with them! Again, the NP's & I remember 1 MA that was cool, other than that - nope! Totally recommend elsewhere read more

The team at primary care west have been nothing but amazing! I recently transitioned my Grandmother over to their care after changing insurance plans . Everyone we spoke with over. The phone was incredibly helpful and made us feel like we were the most important patient they have. I am sincerely grateful! read more

As another reviewer mentioned, they now require you to schedule an (in my case, completely unnecessary) appointment for medication refills. I requested a routine refill of a non-narcotic maintenance medication I have taken for years, using the PatientPortal website and was denied. The red flag was that I JUST had a complete physical and labs a couple of weeks prior and got a clean bill of health. When I asked what new information they could possibly gain from another visit, I got a vague answer about "policy". This strikes me as a cash-grab excuse to bill for an additional unnecessary appointment. Also worth noting is they would not respond on PatientPortal (which they always did in the past regarding refills), but called me twice directly, as if they did not want documentation of their refusal to give me a refill unless I made another useless appointment. I will be moving to a new primary provider. read more

My son had a scheduled appointment today and last one was the end of April. They called to confirm a couple days ago. This morning I get a call a couple of hours before his appointment that they are canceling because they dropped him a couple of months ago. They said they sent a letter, but there was no letter and they said they dropped him before the last appointment that we attended. The issue was that we canceled same day twice and was over 10 minutes late once. There was no warning, no letter, nothing. I don't even remember canceling anything the day of. They won't even refill his prescription till we find someone else and it isn't easy to find a doctor accepting patients right now. I was irate but I did call back to apologize. I also removed myself as I'm not going to go to someone who can coldly drop a patient with no notice and no thought to what they may need until they can find other care. read more

I just spent the last 20 min trying to make an appointment (yes they where open) ... anyway... The last 3 times I've called after open I get their automated sorry were closed blah blah blah. I always get a run around and treated like I'm just being dramatic. Had to go to the ER just to find out what was wrong. Which was a waste of time and resources someone else that needed the help more could have gotten. It is not JUST cramps. Don't tell me to put a heat pad on it. Also once they told my husband there was nothing else they could to to help me. They hadn't even told me what was wrong. This review should have happened a long time ago. You got your 3+ strikes you're out. Cool so update cuz I've been super sick this month and I'm in a lot of pain. So I couldn't see anyone else so I went again. My mistake. Another urine test they said was negative... went to urgent care and it positive.. I'm so happy I have an appointment with a new office next month. 10/10 DO NOT RECOMMEND!!! They are so nice here and I will give them that. But with the amount of time they told me to wait it out or literally telling me there's nothing they can do to help me it's ridiculous. Not really sure what changed in this last year but the care has gone down a ton. Also why is there one review not recommended when it's 100% true. There are 3 other on here saying the same thing(including myself) and it's the most recent read more

They go on lunch for 2 hours so good luck paying your bill or making an appointment!!! Really really hard to get ahold of them! There hours are the same as most people work! Why can't they stager the lunch breaks so someone can take calls?!? It is very irritating!!!! read more

I have come here since.. Well, since I was a fetus. Over the years, I have had many different types of injuries, and illnesses and the staff here was always able to help, or to get me to someone who could, because they don't do certain things, such as surgeries I have had. The doctors listen well, and do their best to help find the right path for their patients. read more

Do not use this medical office! Horrible communication including not returning messages and not calling patient with test results. They do not listen to patient's needs. After many months of pain...I had to schedule ultrasound. Gallbladder full of stones and still no response from Dr. On what to do. Ended up in ER that night! Too many other incidents to list but if you are looking for good medical care then stay away from Primary Care West! read more