Do not trust this place. They hire shady people to conduct their business for them, and Dmitriy -…read morewho handled my business - was not willing to help or share in the cost to rectify the situation. Bring your business elsewhere, as this is a shady business that does not stand behind their contracts.

I had a 2014 Hyundai Elantra that needed work on the passenger side door. The door was scratched up…read moreand dented and these guys fixed it for a very good price! The door now looks brand new, as if it was never scratched. they did a great job and I am very happy! 5 stars all the way!!

Great guys!! I did not actually end up purchasing a car from them, because they didn't have a good…read morevehicle of the very specific type I was looking for. but they were sooo helpful and honest. No pressure. Very trustworthy. They will tell it to you straight. The mechanic here is very good too!

I bought a car for my daughter from Cars for Less. The sale was honest and fair. The service is…read moreoutstanding and very reasonable. This is a great place to buy and service a car. The staff is kind and helpful, and the service is reliable! I highly recommend for sales and service!

Progressive Called Sharon 5 times on Monday 2 2025…read more Josh Parish 401 3788034 Carol Robin I highly recommend JL MASSA the owner of this business. He was extremely accommodating after my incident. He has extensive knowledge working with different vehicles . Lidia and John are always pleasant and the work is always top notch with premium results . J L MASSA is the best place to have all your repairs completed. They have my business always. John was completely honest and compassionate after my incident. Thank you John and Lidia for your exceptional service! Carol

This is the only shop I would bring my vehicles to! John is meticulous with his work and his staff…read moreis highly trained! I use this shop for all my mechanical as well as cosmetic needs. My car and jeep are always running smoothly and looking fabulous because of JL Massa in Ludlow! Keep up the great work John!

This is a letter I sent to the company. I recently was on…read morevacation in your great state of Massachusetts and had difficulty with my recently purchased used car. My Coleman cooler blew the fuse and I was unsure how to fix it. In this modern age, I soon would be without my GPS and cell phone. In a panic, I called your dealership and spoke with Pete Seymour and explained my situation. He told me to come right in and he would fit me in. I called back for directions and a woman answered and gave perfect directions. When I arrived with my two senior parents, they were immediately seated in an air conditioned waiting room. I worked with Pete and the other gentleman next to him. They immediately found a young man to troubleshoot the fuse issue. This Oldsmobile Silhouette Premier has 3 fuse boxes! He reviewed the manual and found the correct panel. Thanks to computer schematics, he was easily able to find and change the bad fuse. He showed me which fuse and how to change it, if it occurred again! There was NO CHARGE for their services. Thank you for continuing to run a business where customer service is important! Please thank your entire team for a job well done.

service was great, fixed it right the first time. i will definately go back for more . prices were…read morefair for the work provided. thank you brian for a great experience, i appreciate the courtesy.

I have a 1998 (20 years old!) Audi A4, with partially failed instrument lights. My Safety Belts…read morerepaired and troubleshoot all lights and gauges. They PERFECTLY soldiered at least 6 to 8 lights back in place. They actually repaired more lights then I thought had failed. Could not be happier and now I can see the speedometer at night going over 40mph and tell the time. Wouldn't go anywhere else for repair.

Pathetic company! Had them fix one of my belt tensioners within a month it was locking up again…read more Sent it back and they said they never worked on that belt. Then they told me they had worked on it but it was fine. This company is very disorganized and keeps poor records. How do you offer lifetime warranty if you have no record keeping? oh wait, life time warranty and 100% satisfaction is a lie... If your belt is locked up or damaged its better to just buy new from the manufacturer then to deal with these con-artists.

Horrible bought an exhaust beginning of december stated 3 to 10 days shipping cone to find out it…read morewill ship in over a month ruined christmas gift! Notified them no solutions not a discount coupon nothing f this place!

Always comes through for me. Great local company to have in CT as I can just place an order and go…read morepick it up same day, usually.