My kids started going to this clinic after our previous clinic shut down during the pandemic…read more Getting on the schedule is easy and the staff is welcoming. The waiting area is small with a few seats but the appointments are quick so you won't be waiting long. There is plenty of parking out front or even acorss the street along the sidewalk. My kids had their regular checks up and got their vaccines up to date. They also did a vision test. When we signed up for the new school year and needed a copy of their short records the staff was quick to respond. They also call the day before your appointment as a friendly reminder. I am happy we switched over to Dr.Garcia as our primary pediatrician and look forward to our visits.

love how they talk to my child they ask him the questions. They always make him feel special and…read moretalk to him. The office staff are super caring too. Most times he has been sick they have fit him in. They are fantastic we have loved being a client with them. We usually attend their new Braunfels location.

EVERYTHING has gone downhill since they sold the practice. Disorganized, ill-informed, slow…read moreresponses, if you can get a hold of anyone at all to answer your question. Not good.

We were patients for many, many years. We had amazing experiences with every doctor, nurse,…read moresecretary and staff member prior to the corporate take-over. We left the practice due to this (and our pediatrician retiring). Even when the company was bought-out, the local staff were so great. However...Due to the corporate take-over, the management of New Braunfels Pediatrics has gone downhill. I requested in early August that both of my children's records be transferred to their new local pediatrician office in town. There is a partnership with the medical records department that funnels into Vital Charts. Between New Braunfels Pediatrics and Vital Charts and a lot of hand-holding by me (Mom), it took 32 business days for my children's records to be received. The New Braunfels Pediatrics' office manager contacted me twice (once per my request and once on her own accord to follow up), but I was not contacted after the records were in the possession of the new pediatrician's office to verify with me. One of my children has an ongoing medical condition. The fact that his new doctor did not have access to his life record for that long is completely unprofessional and uncalled for. I, at one point, requested they drive the records over themselves, or me coming up there for them to print their records, and was denied because they can't authorize the release of the records, Vital Charts has to. They were being transferred to a local office, a 10 minute drive away. Shame on New Braunfels Pediatrics for allowing this long of a gap and shame on Vital Charts for taking so long to properly release these records. Parents should not have to hold the hands of the medical secretaries to ensure records are where they need to be. IF NB Pediatrics handled their business IN HOUSE (like they used to) I know it would have been handled in a timely manner. Thankfully the issue is now resolved, but it took at least 5 phone calls to both agencies, along with a threat of reporting, for this to actually get done.

We used to love this office, but when Norma left the front desk we started to encounter many…read moreissues. No one answering the phone or difficulty getting called back when prompted to leave a VM. Plus their PA left only leaving Dr. Garcia and Dr. Momin in office a few days a week. This seemed to be fine until my daughter was sick while Dr. Garcia was out of town. It of course fell on a day Dr. Momin wasn't in either, which left the front desk to recommend us to an Urgent Care office. Of course, doctors deserve time away, but there should always be someone available to see a regular patient when sick. This is the whole point of having a pediatrician. When I voiced my displeasure with there not being a single doctor or PA available to see my daughter, without yelling or cursing might I add, I was later sent a letter of discharge. This came as a complete surprise, as I was never contacted by Dr Garcia as requested and as a paying patient I should be able to vocalize my concerns without fear of being retaliated against. I am grateful to be forced to find a pediatrician that will actually be able to see my daughters when they are sick during normal business hours, but am severely disappointed by how this situation was handled.

Dr. Garcia and her nurse are amazing. Every time I take my sons in, I leave feeling like we got…read moretaken care of. She is an amazing pediatrician and we are lucky to have found her. Norma that works the front desk is superb. I've called a few times about prescription refills, doctor's notes for school, etc. and she always is a delight to talk to.

I didn't like trying to find the place. They need a directory or signage telling you where to go…read morewhen you pull in the parking lot. They explained things at the front desk as they went through the paperwork and I liked that. They took good care of the baby and made him feel comfortable. Everyone was nice.

I was quite surprised with my experience at this location. My review is based on in comparison to…read morethe other locations and general medical care, especially in pediatrics. The nurse practitioner, Henry Salinas was professional, courteous, and possessed excellent bedside manner. The staff performed their respective jobs but lacked a welcoming approach. My child even picked up on the differential behavior. Pediatric offices are usually inviting, lively, plays music or television, and decorated with color. This environment was sterile. Hopefully this location can restructure its organization, leadership, etc., and change the service to be on board with it's counterparts.

-100 points. Easily the WORST place I have ever brought my family. (5 agonizing years mind you)…read moreEXTREAMLY rude front desk personnel, the staff has no communication within the facility with one another or with the parents. They tell you one thing and then gaslight you telling you entirely different things. They discriminate against patients that have Medicare making them wait many HOURS past appointment times to accommodate private pay insurances. Even if your appointment time is hours before said other insurances. I have spoken with the owner on many different occasions, and he also doesn't seem to care about the patients they see and only cared about making money. His only concern was getting a complaint filed against them from the state. AVOID THIS PLACE!!

So far so good, just wish wait times weren't as long. But carreon is great. Not sure why reviews…read moreare so low they have helped us so much.

My whole family goes here! We love all of the staff and physicians here! They do same day sick…read moreappointments and work with my frustrating insurance too. They go above and beyond to care for us and our pocketbook. I'm so grateful to have such a great team looking after me and my family!

Dr. Boeker is so wonderful and takes the time to listen to your concerns. We have received care…read morehere for our newborn for several months now and all the staff have been incredibly helpful getting us in when needed, relaying messages to the pediatrician, and returning calls in a timely manner.

Dr Rodriguez has been my physician for two years. She has always taken the time to understand my…read moremedical needs and is very knowledgeable in current medical trends as well as diet science to help my thyroid /autoimmune issues. Grateful for her care.

She is all about money and not about care. It's disturbing and the type of care consists of just…read morewanting monthly fees because "she needs money." She is not a provider I would trust at this point.

I love this clinic! The office is clean and never over crowded. The staff is friendly and very…read morepatient with the families and children. The doctors are caring and very knowledgeable in their field of work. I am so glad we chose Love & Grow Pediatrics!

Don't accept anymore appointments if it cannot run on time 45 minutes late is too much and…read moreespecially if a patient is autistic knowing the behavior is unpredictable!

Overall, I have received good care at Kelly Family Clinic. I've been seeing their practioners since…read moreI arrived in New Braunfels in 2022. It is now 2026 and I would not hesitate to seek medical attention there. I've seen Dr. Kelly for female issues and Nurse Practioners for other issues. They refer me to specialists when necessary. I think they do a good job of providing quality medical care. I've seen staff come and go but that is not unusual here in Texas. Kind of a transitory location and growing. I'm now 77 years old and my conditions are unique to aging issues. I've spent a long time online researching other clinics and the reviews are not good unless you are willing to drive into Austin or San Antonio. I work with the staff just fine and I'm always punctual and never been turned away. A little kindness goes a long way.

I recommend this clinic to everyone! The front and back office staff are amazing, and the providers…read moreare truly caring and detail-oriented. Everyone at Kelly Family Clinic is professional, kind, and dedicated to excellent care. If you're looking for a PCP, you can't go wrong here.