I bought a house through Price Mortgage last year. I'm a single home owner, Doctoral student and Registered Nurse so very busy and have debated on making a complaint. However, after looking at the similar complaints online and talking to other potential buyers who have corresponded with Randy Bongard, I know I'm not the only one. His behavior was completely inappropriate, degrading and made the process much more stressful for one of the most stressful periods in a persons life.
I will say, although, it was a longer process, the team doesn't communicate with each other (eventually had to cc all members to avoid multiple send outs), It was an excellent deal, at a low interest rate and Randy Bongard worked to get things done, but I could have down without his aggression, lack of accountability, condescension and manipulation.
Randy, was extremely unprofessional and manipulative. If I asked questions he was extremely
condescending. "What are you talking about." That's not what I said," As a Nurse I was ignorant to details of purchasing a new home, but I'm neither stupid nor deserve this type of response. I also have an excellent recall for details in conversation and cannot be so easily manipulated. Working in customer service I would never respond to my customers in such a tone or choice of words. Because of this I tried not to ask too many questions. Through much of the process, I was always the very last person to know what was going on even down to the date of closing. Towards the end I kindly asked if I could be kept in the loop and not be the last to know about details and Randy got extremely defensive even acting like I was crazy making it up denying this was true. What's more, lying and saying I was the 1st to know details when it was simply not true. Randy knew that I worked as an RN and that I would sometimes call on my 30 min lunch break. I would call him and he wouldn't answer. I would then call my realtor to discuss other details for him to tell me he had to go cause Randy was calling. So I kindly asked (as if I was on eggshells) if I called if he could talk to me since he and my realtor could talk all day and he became so angry and defensive like I had no idea what I was talking about. Basically, how dare I ask or address any concerns. It was really bizarre and perhaps he was going through a tough time but he always seemed to be quickly angered, defensive and in the offense when I was making very reasonable request or asking questions. Requests that would be standard in companies who value their customers and offer excellent customer service. A customer should always feel welcomed to ask any questions.
Even at closing there were surprises because he failed to communicate very many details. When I asked he basically lied and said we all knew why wouldn't I tell you. "So everyone else knows but you." Who talks to customers this way? Even after discussing these details with my realtor we were both not in the loop. He also had promised to reimburse me $900 towards an Amazon account payment. Which was surprising and not expected. We discussed exactly what the payment was but he only reluctantly reimbursed $500 after going back in forth several times. In this discussion he basically gaslighted me telling me we never discussed the amount. The money is not an issue it's the lying and mental gymnastics.
Although, it seems like there are some excellent reviews for some of the other officers at Price Mortgage, I would not use price mortgage again. People who are this degrading and manipulative have no place in customer service period. Lesson learned, get a new broker or company if I experience this again. read more
