For the service department. I'm taking off points mainly for all the upselling. They recommended a…read moreflush 10,000 miles before the (Toyota) manual does. Said I need an alignment when that car drives straight as an arrow. Also didn't like that they don't forewarn you that there is a credit card fee--If companies want to do this, that is fine, but they should tell you BEFORE you agree to the work. Otherwise, work has always been fine, and the courtesy shuttle (to the mall or some other spots) is reallyhelpful.

My experience was with the pre-owned vehicle department. Based on what occurred, I would not choose…read moreto purchase from them. I was clearly told--directly and in person--that the agreed final out-the-door price would be $25,900. However, when the contract was presented, the total was more than $2,000 higher than what I had been told. That discrepancy was never resolved in a way that reflected what was communicated to me. I strongly advise anyone considering doing business here--especially with TIM ENNIS--to review every detail carefully and ensure all terms are in writing before signing. This experience was extremely frustrating and did not reflect the level of transparency I expected.

While driving from Virginia to nyc,the engine light came on. We found this dealership 26 miles from…read moreour location. The service representative looked at the car told us that the problem did not have to be addressed immediately and sent us on our way. So Honest Highly tecommend

once again they strike a few weeks ago i had work done on my car tire rotation and i wrote a review…read moreabout being charged the 3% by using a charge card that done but yesterday my tire sencer was saying i have a low tire ,i checked them, and filled them ,what i found out was i had two plastic tire valve covers, and the two nice metal ones i ha on the car now the only person who worked on my car was Pohanka Honda. now it shows what type of techs they have there, look people make mistakes if you lost the two good ones replace them dont try to pull a fast one on me thinking the customer wont find out. this was the last straw i need a brake job im going to have a mom and pop place do my brakes,i need some tire work dont for that leak not going to them, and next year 2026 im going to buy my new car from price. in dover.and i dont care about the 3% anymore i was going to go back to Pohanka. but not after this i dont what other short cuts they do? just why couldnt the be honest i know its only valve caps its the principal i was in the car business for a very long time and not once i can live with myself if i did something like that always be honest. check out your care carefully

Chad always is professional and thorough in his job. Makes whole process easier and stress free. If…read moreonly they were closer to ocean city. Reasonably priced as well. -Colin T

Awesome staff very nice and polite Alex White took good care of me and I love Hyundairead more

This dealership is absolutely phenomenal…read more From the start, Shelby was knowledgeable, kind, and truly went to bat for us. Our situation wasn't easy, but she made sure we drove off in exactly what we wanted--our Cadillac Escalade. She teamed up with sales manager Carlos, who took his time and worked the deal in our favor. Not only did we get the truck we wanted, but he got our payment even lower than expected. They both went above and beyond--no shortcuts, no pressure, just real effort. Honestly, this kind of customer service is rare these days. Most dealerships make you feel like just another number--but not here. Shelby and Carlos actually care and it shows. We couldn't be happier. If I could give 10 stars, I would. If you're buying a vehicle, go see them. You won't regret it.

Service department is crap. Don't buy new cars and expect anything to be handled by them. Tires…read morewithin tire warranty, they don't handle, although they sold them with the car. Even Walmart handles warranties on their tires they sell let alone a whole vehicle from Dealership.... Battery issue before they avoided doing anything about in the first 12 months of purchase and had to go buy it myself, (under OEM warranty btw).

Worst service experience I've ever had--and it comes down to repeated dishonesty…read more I do not live in the Salisbury area. I am 10 hours away by car. In the middle of January while in Salisbury my son saw the engine light come on. It was immediately taken to Pohanka Jeep where they instructed him to go to the Pohanka Mercedes dealership. After about a week I was quoted $2,993.45 to fix my Alfa Romeo Stelvio. I authorized them to order the parts and make the repair which they said would take about a week. Here's what happened next: * I called on Saturday 1/31/26 and was notified via text that the parts were in (they weren't) and it would be ready the following Monday, Tuesday at the latest (it wasn't) * The next Wednesday 2/4/26 when I called to check on the repairs I was told that the parts just came in and it would be ready the following Monday, Tuesday at the latest (it wasn't) * I called Thursday 2/5/26 and again Friday 2/6/26 and left messages and was eventually told the repair would be finished by an Alfa certified technician the following Monday, Tuesday by the latest (it wasn't) My son, still there in Salisbury had a medical issue, was hospitalized and needed additional care so I decided to drive the 10 hours to pick up my son and car--only to find out upon arrival on Wednesday 2/11/26 it hadn't even been touched. I offered to pay for the parts and ship the car myself back to my hometown. The service reps convinced me that the repair would be taken care of immediately and lead me to believe that they would ship the car once repaired. The following week on Tuesday 2/17/26 I was told the car was ready for pick up and the price for the repair was suddenly $5,500+. They never called to advise me of any additional repair costs. After pushing back, it was dropped to $3,682.80. Pushed back again and it changed to $3,154.74. Finally, after weeks, it was lowered closer to the original quote. I was also told that if I wanted it shipped it would be an additional $850. After all that happened, I felt the need to physically see and drive the car. Monday 3/30/26 I arrived at the dealership to test drive and pay for the repair. I was previously told by the service rep he test drove it for 15 miles (it wasn't). I was also told I would be test driving the car with the Alfa-certified technician (he wasn't). I could go on and on. I understand that sometime things go wrong that create delays. What I don't understand is being misled over and over again. If you choose to use this dealership for repairs I would suggest you proceed with extreme caution.

Their team preyed on my wife and convinced her to sign a $60K deal without my consent. The first…read moreunethical action, IMO, was adding $2500 of high margin, low value services into our deal last minute. We had been working on the deal for weeks. The next day, trying to keep the deal alive, I asked them for detail pricing, and, knowing that I am an educated buyer, they went straight to my wife at work and had her sign the deal without my consent. Predatory behavior IMO. The sales associates involved are KD and VC. I was waiting all day for the details of the deal and they decided to go directly to my wife and pressure her to sign. Why? Because I am an educated buyer and perhaps, I hope I'm wrong, they are predators. My wife wanted the car so we got it anyway but the experience was the worst out of all the car deals I've been involved in. They managed to fleece us on the registration fees. My wife was too emotionally committed to walk away. They knew that and took advantage of it. Of course, they try to blame me. It is their choice to act this way, I don't have to like it.

Purchased my son's first car cash money from here thought they were reliable dealership looked…read morelegit bought a 2015 Nissan Murano Haven't even had the car a month yet I well yesterday the car just lost total acceleration on the bypass they call it limp mode so had it towed to the car store service department and was told today needs a new transmission and the sales department will be covering it but will not cover a rental even though I have the rental coverage via the extended warranty so now I have to pay out of pocket for a week rental at the minimum I will be definitely looking at my legal options and following up on the lemon law it's really a shame pay $14,000.00 plus cash and car won't even run a month

Please be aware!!! Do NOT buy from this dealership. They are unprofessional, disrespectful and…read morefrauds. Salesman Coach Hayes, GM Dave and the other members that call themselves "managers" there are scammers. I am very disappointed with the way I have been treated at this dealership and the run around I have been given is beyond me. They will have you complete all paperwork to sell you a car than wait a couple wks later to say that there is a problem with the paperwork that was previously completed and the financial institute cannot finance the car. Come to find out Coach Hayes does anything for a sale even if that means entering someone else's information on the documents and denying how it ended up in their system that way. He does not speak up and back the customers up regarding actually ,factual information that was provided during the sell. " '. GM Dave and his counterparts become very disrespectful, threatening to destroy your credit when they are called out on their nonsense. Go to a real dealership where you will be treated with dignity and not be given a raw deal. TheCarStore in Salisbury does NOT deserve anyone's hard earned money!

I purchased a 840i BMW , at the used car Outlet. My experience started out slow in my expectations…read morewere much higher than what I was receiving . I had a few concerns and they mostly took care of them but left me unhappy with some of the remaining factors . I contacted Ryan Fitzgerald who immediately made everything right , they stand behind everything they sell and Ryan is a super person to deal with what started to be a bad experience he turned it around and making it very positive I cannot say anything bad about Pohanka and their staff . John the general manager of the Ford Chrysler Jeep dealership , finally got a board and helped . Sean the used car manager was very supportive and helped , I must say I am a hard person to please but they finally came through and made everything perfect. John at the auto body shop made everything perfect and any problem that I had they stood by it . Hello hello

Very good deals on cars The owner is always there and has…read moreexcellent customer service In my experience this dealer has better pricing than the monopolized neighboring dealers

My wife and I had a really great experience at Gateway Subaru. Buying a car can sometimes feel…read morestressful, but this was honestly one of the easiest and most straightforward experiences we've had. Steve Dengler in sales was awesome to work with--very knowledgeable, easygoing, and never pushy. He took the time to walk us through everything and made sure we felt good about the decision. Jennifer Duncan in finance was just as great. She made the paperwork process smooth, explained everything clearly, and kept things moving without any pressure. We really appreciated how transparent and efficient the whole process was from start to finish. It made a big difference. We're excited to be part of the Gateway Subaru family now and would absolutely recommend them. If you're in the market for a car, definitely ask for Steve and Jennifer!

Best place to purchase a new Subaru! Salesperson very knowledgeable and went above and beyond to…read moreget us the color and extras we wanted!

Kyle was great to work with this is my first time buying a car and I had no idea what to do but he…read moremade this process very smooth for me! He was able to get us in the car we wanted, with us not having the best credit! I highly recommend

From the owner: We provide consumers with affordable and reliable vehicles.read more

Awesome staff they got the job done and thank you for the goodies shout out to the pohanka CDJR…read more staff

bought the car seven months ago went for my first complementary oil changed as for my tires to be…read morerotated and balanced had to pay $100 out-of-pocket for balance. Drove my car home and it shook the entire time called the service department told me to bring it back and then tried to tell me that I have been in an accident or hit several potholes to bend the rims. no. you sold me the car with bent rims. tried to charge me $1600 for 2 rims. no thank you. I'll pay someone else.