Short version: Dropped a horse trailer off to be inspected and worked on in March. Picked it up on July 31 having never had it looked at or worked on.
Long version: Prewitt's came highly recommended when we were looking to have our horse trailer inspected and worked on. I called and was told to drop it off. When I dropped it off I asked if I should fill out any paperwork and was told by the guy, Rob I think, "I've got your number."
I dropped it off right as the pandemic and shutdown got under way. To be honest my own work got crazy, so it was almost a month before I stopped in to see what was going on. He told me he was embarrassed that he lost my number. I gave it to him again. He asked if I had the keys to the tack room because they wanted to work on my brakes (I brought it in to have a tire and the frame looked at...).
When I brought the keys back on another visit I asked the guy I gave them to if I needed to sign anything or if they needed my number. He took my number. I never heard from them again.
Finally, fed up, I called on July 31 and said, "Hey, I brought the horse trailer there in March. Wondered if I could pick it up as I haven't heard anything on it." They said sure. No apology, nothing. Just sure. I came to pick it up and they said it was out back, but didn't offer to help me get to it or hook it up. I had to ask for the keys and they asked if I'd recognize them. Seriously?
Yes, I recognized them, but that shouldn't be my job. They never apologized or offered any explanations for not getting to it. Really unprofessional and really rude.
I see other people get great service here. I just don't understand why we weren't given the same courtesy. read more