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    Pretzelmaker

    4.0 (2 reviews)
    ModeratePretzels
    Closed 10:00 am - 9:00 pm

    Order Pretzelmaker Takeout or Delivery

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    12 years ago

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    9 years ago

    The pretzel maker on Cambridge Gallery mall is amazing, fresh pretzel tasty right on the point, Loved

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    Wetzel's Pretzels - Wetzel's Pretzels

    Wetzel's Pretzels

    3.0(3 reviews)
    0.1 mi

    placed a pickup order to grab on my way home from work on Monday 2/24. After placing my order, the…read morewebsite stated that it would be ready for 6:02 PM. Although I entered my phone number and email address on the checkout page, I was never sent any further updates on my order. However, my bank account was charged and everything appeared to be normal. I headed to the counter, arriving at 6:15 PM. When I approached the woman working and told her that I had an order for pickup, she told me there were no online orders. I showed her the confirmation on my phone, still having the website open. The page listed the order, the pickup location and time, and proof of payment. She quickly glanced at it, said "no" and walked away. There were no other customers to help, but she would not stay at the counter to assist me. I had to keep asking her to come back - to look at my phone and understand that I had already ordered and paid. She continued to say no and walked away each time. Finally, she said that I needed to show her my name on the order. The name was not on my confirmation page and I had received no texts or emails. I told her my name and showed her my order number and explained that I had not received any communications, but she wouldn't listen or offer me a solution. She refused to fulfill the order and help me in any way. Again, she walked away. I asked if there was a phone number that I could call to get some help and she said no, I could not call anyone. She and another woman who was prepping the food (but ignoring me) started making faces like I was the being a problem. It was clear she was not going to help me or refund my money. I felt embarrassed and confused. So I had to leave with no food, but they kept my money. I am out $20. I called the location three times in hopes of reaching a manager, but my calls were never answered. I sent two emails to corporate that have still not been acknowledged. I am disputing the charge with my bank. I would never recommend this location to anyone. I am a very patient and non-confrontational person. But I was treated like a nuisance and a problem. I have never experienced this anywhere else. They took my money and gave me nothing. I understand that mistakes happen and don't mind waiting a bit longer to resolve things. But the woman working the counter treated me very poorly for no reason. And still, 2 days later, no one will help me.

    the food was so good but the cups stained and ruined my favorite gray sweat pants and there water…read morewas mid

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    Wetzel's Pretzels

    Pretzelmaker - pretzels - Updated May 2026

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