I usually don't write bad reviews but I felt like I should about my situation so someone else can avoid losing a lot of money. I started following Pretty Girl Lounge about a month ago and followed Kim's work on Instagram. After looking through her work & watching her posts, I decided to save my money and get my lashes done because I loved her work & trusted she knew what she was doing. I got my first full lash set on Wednesday, July 26th. They looked incredible when I left! I absolutely loved them and so I left a good tip. I was really happy to find someone who did such a good job close to home. However, on Friday, July 28th which was only 2 days after, my lashes started falling off in chunks. I sent Kim a message about them and asked her if she could fix them. She didn't respond so I gave her the benefit of the doubt and waited until Saturday. She wrote back asking who I was. I told her my name and she did not respond again after. I waited assuming she was busy but by Saturday evening, I still did not get a response. I sent her a message and basically said if she was not going to fix them, I wanted her to at least respond to my message so I could remove the lashes that were left. She finally got back to me that evening and said she would fix them and would give me a discount but this time only. I was shocked. I couldn't believe that I paid $110 for a set and a tip that only lasted me 2 days. The least she could have done was fix them and then if there was an issue, charged me the next fill. It's really disappointing that I saved my money to have my lashes done and I had to take them off after 3 days. I am not telling anyone to not go see her, however, I just wanted to share my experience with her to make others aware. I think people often put good reviews right away after a good experience without waiting to see how the customer service ends up being afterwards. I understand her prices are good but at this point, if I would have known, I would have saved a little more money to go to someone that I could trust down the road. In the beauty industry, I think it's important to make your clients happy since it is a privilege for them to save money & have them go to you for your services. Again, this is just my story and a warning to everyone that is considering this place for their lashes. It's up to you in the end what you do. read more