Now that I have calmed down, here is the whole story......
The worst experience I have ever had!!! I don't want to give them any stars!! We have been having issues with our air system for over a month. We have called Presto Air multiple times, they have come to our home 4 times, They have still been unsuccessful with diagnosing and fixing the problem. The first time we called, they came to our home and diagnosed the compressor needs to be changed. They charged us $85.00 for that diagnosis, they told us they had to order the part, so we waited 5 days, and they installed the compressor, they charged us $1700.00 for that. The air still did not work. The unit began to freeze up. We called them and they said to turn the unit off and let it defrost, and that it will be fine. It wasn't. We called again and they came out again. The tech said the wires were too long, so he said he would shorten the wires and that will make it run better and keep it from freezing. But what he really did was spliced into the wires a time delay system, so now, the unit and fan inside our home still blows air, not cold air, and the unit outside is off, defrosting. So, we called again, because it is not working properly!! They came out again, this time they said the capacitor was bad, so, he replaced that, They charged us $153.00 for that. The air still did not work. We called them again that same night, we were told that they were short staffed, they only have one tech, and there are 4 calls ahead of us, so the tech won't be able to come back in till past midnight, so they can't come tonight. So, we called the next morning, very early, they said they would be to our home that day. By 5:00pm, they still had not arrived, so I called, obviously I was very upset, I was not nice on the phone, I told them that I was going to post my expierience on all of the review sites. I was told to go ahead and do that, so I did. Now, because I did that, they decided to cancel their appointment with us, and did not come back to our home. Thank goodness for that, because we called someone else. The new company checked everything and told us many things that should have been done, and that should not have been done by Presto Air, including: the coil should have been cleaned, it never was. There was too much Freon installed, which caused a build up of too much pressure. A time delay switch should never have been installed, that was just a quick fix to a larger underlying problem. A new compressor should never been installed, it was a waste of money because the entire unit should be replaced. And. When Presto Air originally replaced the unit inside the house, they put in a unit with a 2# evaporator capacity, when the unit outside has a 2.5# capacity!!! They didn't put in the right unit to begin with!! No wonder there we're so many problems, it a would never have worked properly!! So now, we have purchased some window units to cool down our home while we wait for the new company we called to fit us in their schedule to install a new unit. They have also given us a portable unit to use, and have promptly fit us into the schedule for a new unit install. All that being said, we had a terrible experience with Presto Air, and I would never recommend them to anyone. read more