I needed help finding a place to live that would allow me a second chance. Getting in touch with someone at Prestige Realty is the worse experience!! they do not respond to emails; I would have to resend my email multiple times before anyone answered after they responded it was a wait again. then the 1st thing they offer is a place that is UNSAFE and filthiest place in Phoenix. after you let them know what you know about that specific apartment complex, and you ask for another option, they avoid responding, it's like they block you completely. They ignore your emails, text messages, and phone calls. it looks like not only Jane refuses to answer calls but also Aaron, Chris and everyone there. they are not there to help like they say. they need to like you, or you need to kiss ass to get their attention. read more

The worse! Don't return calls...Can hardly leave a message. Aaron came highly recommended. What a collosal disappointed!

West Valley top realtor OVIDIU NISTA with a lots of years of experience in buying and selling Arizona real estate.

So I rented a place from Jane Adams. I moved out. The lanlord jams me with a bunch of false charges. She refuses to pick up the phone and discuss the charges with me. I went to the house multiple times when she was home and she refused to open the door. So I called Jane to discuss it and she refuses to pick up the phone now too! So I found out that they friends. Kind of shady that neither will at least pick up the phone. I'm not sure about anyone else at Prestige. But stay away from Jane. VERY UNPROFESSIONAL!!! read more

Ric and his team went the extra mile. Having to do a work around a sellers agent that was, at the very least, a hindrance to a sale. Good with people, and has years of experience to make sure you don't forget any obscure part of a deal. Helpful, Knowledgeable, Courteous. What more could you want. One stop shopping. read more

I have mixed feelings about this review as on one hand one party at Prestige Realty stepped up and did the right thing on behalf of a colleague. Let me state that Prestige Realty did not represent me in a real estate transaction. One of their representatives owned and acted as the real estate agent of the property I purchased. That party's business card reads as follow: Jose A. Alvarado-Realtor-Prestige Realty-10220 N. 31st Avenue, Suite 129-Phoenix, AZ 85051-Cell: 602-487-0127-Fax: 602-707-7511-Email: alvaradoaj@hotmail.com THE BAD: After successful real estate closing and relocation from Illinois to Tolleson, Arizona the night of Thursday August 16th, my intention was to gain entry into my new property. As part of closing procedures, I was informed that a key would be made available to provide access to the front door. Mr. Alvarado told my real estate representative he would leave a key on an electrical box on the side of the home. This wasn't necessarily my preference but as I was driving all our belongings in a moving truck that same day of closing I didn't have a lot of options. Apparently this is an acceptable practice. Nonetheless, the key was where it was promised to be left. The PROBLEM was the key did NOT open the front door. This discovery was made at about 7:00PM that evening. My first action was to call Mr. Alvarado, several times, only reaching his voice mail. I also texted him several times and got no response. In a bit of a panic I called my real estate representative who said she would try him too. She was also unsuccessful reaching Mr. Alvarado. After several more exchanges she recommended (and provided the name of a service provider) I contact a locksmith. The reason quick access was essential was scheduled move-in the next morning by hired laborers. I made the executive decision and called her recommended locksmith. This turned out to be a pretty expensive proposition to the tune of $369. However, I had access and a new lock. I'd put the matter on hold until I'd moved in and had opportunity to revisit weeks later. I called and emailed Mr. Alvarado several times stating that I was unhappy with his negligence and suggested he was responsible for my having to spend $369 for a locksmith and should consider doing right by the situation and reimburse me the charges. I received no replies. I decided to start making calls and sending emails to see if I had any recourse, even if it was only to be able to warn others who might encounter Mr. Alvarado. THE GOOD: Upon further research I found Prestige Realty, a main number and person to call. That person is Mr. Richard Snapp. Rick was very professional and understanding of my situation (sans suggesting I'd extremely overpaid the locksmith, which I really didn't have a lot of time nor opportunity to shop for a better price that evening). He went so far as offering to reimburse me some amount of my charges but that I would have to take up any remaining reimbursement with Mr. Alvarado. Not long after our conversation I received a check by mail from Rick and Prestige in the amount of $184.50. I think this speaks highly of Mr. Sapp to step up and take some responsibility for one of his colleagues (I am not exactly sure of their professional relationship). I thanked Mr. Sapp for his assistance suggesting that perhaps I should be grateful for at least this much as attempts to collect the balance from Mr. Alvarado proved fruitless. Worth mentioning is at one point I did get a call from Mr. Alvarado prior to receiving the check from Mr. Sapp. Mr. Alvarado only wanted to argue his position, which was not a position but rather an excuse that the key might have opened a back door, which is didn't, that I'd overpaid for the locksmith(!) and all but a willingness to step up and right the situation. At one point in the conversation I said I was done and that if he wanted to do the right thing he knew how to reach me. Many days later I found his business card on my doorstep with a note that read, "I was nearby and stopped by to leave the check to you I will have the check at my address for you to pick up". I don't know if this was the check I later received from Mr. Sapp or his balance but I suspect the former. I called Mr. Alvarado and my message was straightforward in saying I really didn't see the need to meet in person, he understood my position and I simply preferred he send the mentioned check by mail. Shortly thereafter I received the check from Mr. Sapp and Prestige Realty. To bring my ambivalence of this review full circle, I highly recommend avoiding doing business with Mr. Jose Alvarado but if you have no recourse as was my case in his owning and representing the property I was seeking to purchase, be prepared because you will not be dealing with a reputable person. However, I cannot speak highly enough about Mr. Sapp and his actions so perhaps Prestige Realty deserves some consideration, if not for some of its associated employees. read more

Was having issues renting. Came here on a referral and Jake helped us out with everything we needed. When everything looked hopeless these guys really helped me find exactly what I need. Debbie the office manager has a great staff that attended to all my needs. Thank you for all your help. And best part it only costed 10 bucks per person. read more

Couldn't disagree more with other reviewer. Bases his opinion on one occassion which (by his own admission) is the result of the reviewer's bad planning. On the other hand, I have had several year's experience with agent Jose Alvarado, on multiple real estate deals and I have always found him to be honest, available, hard working with a "-do-what -it -takes" attitude to make the deal happen and conclude well for all parties. I can hardly think of a person in real estate who would work harder to get things done right. On the other hand, would I expect someone else to pay for my new locks because I showed up at night and could not get the key to work? I think not. Jeez .. take some responsibility. read more