Please stay away from this pool service and its unreliable, dishonest owner. Like other reviewers, I discovered how unprofessional and shady Ben, the owner, is after a few short weeks. Again, like other reviewers, he let my pool turn completely brown due to neglect. He lied about coming to address problems on numerous occasions. He dodges phone calls, disappears as mentioned by others, makes up excuses, tries to blame the customer and takes no responsibility. I too had to let him go and scramble to find a replacement.
When interviewed in late April before I closed on my home purchase in early May 2023, Ben promised to take care of what he rightly diagnosed as a minor leak in one of two small fountains tied into the pumping/filtration system. The first sign of his unreliability and dishonesty was when he evaded my questions about whether he had repaired said minor leak. This went in for about 3 weeks to the point where my yard was suddenly flooded one day. The minor leak he did not fix as promised had become a potentially bigger problem due to his neglect. He then rushed to fix it only because I was about to hire someone else.
I trusted and paid Ben $600 for a specific WYBOT Osprey 700 automatic pool vac he suggested he ordered through him after first hired. He said it had features I discovered it did not offer once it came and he dropped it off. The vac failed after less than 10 uses. He did nothing to help. I spent weeks dealing with some off-shore company in an attempt to get my money back direct or a replacement as a worse case option. The company refunded Ben, not me, despite my producing evidence that I was the owner who paid for the defective vac. By then Ben had been let go. The company is insistent that they reimbursed him, and I must get my money back from him. Ben says they did not refund him. The company has emailed me a refund receipt showing that he received the funds. Ben still has not given me my money back, ignores phone calls and tells what seems like untruths if he does respond to a text or email on this subject.
Lastly, one set of pictures below shows the filthy condition of my pool pump filters under Ben's supposed care vs. how things Improved under the care of the replacement company hired. Simply awful in every way. read more