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Prestige Pool and Spa

4.2 (5 reviews)
Open • 8:30 am - 7:00 pm
Updated 3 months ago

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Response time

4 days

Response rate

100%

Services - Prestige Pool and Spa

Pool chemical testing and balancing

Pool cleaning

Pool draining

5 More Services

Pool inspection

Pool installation

Pool maintenance

Pool repair

Pool winterization

Prestige Pool and Spa Photos

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Recommended Reviews - Prestige Pool and Spa

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3 months ago

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5 years ago

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4 years ago

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6 years ago

Hunter comes and cleans my pool every week. Never had an issue with him, and has always done a very good job. Highly recommend!

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6 years ago

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Ask the Community - Prestige Pool and Spa

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Sparkle Pools - Winter time pool photo with pool left running

Sparkle Pools

(7 reviews)

Ok I'm going to start with the good stuff. When we first contacted Sparkle Pools, (Oct) it was…read morebecause the previous owner had left tour pool a mess, it is a salt water pool and we had a regular pool before but never a salt one. A tech from Sparkle pools came out and stated that the salt levels were extremely low and that we should add 3 bags of salt to the pool due to the size and that in 6 months (Apr) add three more as that would cover the summer months. Tech was extremely helpful no issues there. Because of this We hired them to clean our pool over the winter as we did not close it being salt water. Nov and Dec were fine then January is were it started to go down hill. They completely skipped Jan cleaning and we had to reach out to them in late Feb because we had not heard from them and wanted to see if they were still coming coming. We got a text that stated that they would be there after we had reached out, got an invoice for the bill but nothing about what was done to the pool or what was needed. In March they showed up later in the month like they had forgotten us again, however we had to reach out again this month(Apr) because we hadn't heard anything. We added the three bags of Salt mid April because it had been 6 months and that was what the Tech had originally told us. Once again all we got was a text saying that they were sending a tech out to service the pool. We got an email from the company asking for a review, I guess my wife clicked the link in the email and did the google review about the communication from the company. That's when I got a call from who I guess is the owner. He stated that our salt levels were too high, I told him that I had recently added the salt because that is what his original tech told me back in Oct to do in April and because there was never any communication other then the text that they were coming, I was following the last instructions that I had gotten. Then the guy said "Well because your wife left a review, we are just not going to service your pool anymore." I told him I did not know of the review but that we never have any communication and that is probably what the review was about and if you don't want honest reviews then why send out and email for them. He said "we send an invoice of what we do to your pool every time" I told him that there is never anything on the invoice of what we should do or what was done, and when we had a pool guy before moving here, they would let us know what was done and what needed to be done on our end and we never got that from this company. But I would except that we need to find another pool company. The techs are good but the communication is terrible and if you can't take a review and fix the issues, then maybe don't ask for a review and or maybe actually follow up with your customers after each service to see what needs to be done.

Sparkle Pools did a great job with pool installation. They also service pool chemicals once a week…read morefor us. All employees are efficient and show up as promised. Gary is the best.

Prestige Pool and Spa - poolservice - Updated May 2026

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