Red Flags I Encountered: 1. Excessive upfront payment…read moredemands - the company asked for 50% upfront for a small water heater replacement, which is above standard practice. 2. Threatening to revoke the permit - this was presented as pressure, but had no real impact on me. 3. Refusing to draft a contract until payment - Florida law requires a written contract for jobs over $1,000. This refusal is a major concern. The total quote was $1700. 4. Name discrepancy - the license belongs to Darwin Fernandez, but Kevin Garcia was the contact person. . There was no confirmation that a licensed contractor would supervise the work. 5. Pressure/harassment - repeated attempts to coerce payment show poor professionalism. 6. Sloppy paperwork - I was presented with a permit for a gas water heater, which I did not have. I had to catch HIS mistake Based on these issues, I decided not to proceed with this company. I'm sharing this experience so others can make an informed decision.

Amazing experience with professionals .. Trenchless piping ... quick and easy…read more I would highly recommend

Great family run business. Needed to have work done on my sewer line. Quick and easy job…read more Excellent price. Staff was very knowledgeable and agreeable.

I sent a project request on Yelp. Andrew was the first to respond and provided the best rate…read more Everything was painless. Mike called to let me know his ETA, showed me the work he did, and the rest is history. Hard to find reliable and trustworthy folks these days. Look no futher!

I've used Cutler Bay Plumbing several times already and service was always superb. Most recently I…read morehad two issues pop up on different days and received lightning fast, excellent service. Repairs were done perfectly and quickly. Need it done right and fast? Call them. Going back further, in 2022 I had a constant problem with clogs in a main drainage line in the laundry room. Paid for snakes over and over, still had the problem. A different plumber suggested hydrojet but wanted to charge me an arm and a leg, thousands, but with a convenient payment plan. Yeah right. I researched, found Cutler Bay, and went with them. It cost me 1/5 of the quote from the other plumber and Cutler Bay did it expertly. I've tried a few plumbers over the past 20 years. No comparison. Hire them. Yeniss is the guy who has done my repairs and is very skilled.

Ronaldo was Kind, Very helpful, and Professional when I sent him to my mother's home. I Recommend…read morethem %

My experience with this company is that they mentioned one work and did something else. When I…read morereached out to Julio (owner) about the unsatisfactory work they did he said " Im personally going to go and fix it for you" yea right its been over a month and they got paid already so Im just going to cut my loss. I guess his WORD is meaningless as a owner.

Great customer service and support. The staff is incredibly nice and helpful. I would highly…read morerecommend advanced plumbing!

Very Prompt Was on Time and Gave a 20 minute On My Way Text…read more Job done - No more backed up pipes Would Recommend ask for Anthony!

From the owner: Elevate the convenience of your daily life with expertly managed hot & clean water as well as…read more properly flowing drainage systems by professional plumbers.

I hired this company to replace all the cast iron pipes in my home with new PVC, and John--the…read moreowner--and his team did an outstanding job. They were clean, organized, and extremely respectful of my home. They kept the work contained to the correct areas, protected everything else, and communicated clearly throughout the entire project. Replacing cast iron is a major job, but they made the process smooth and stress‑free. Their professionalism, honesty, and quality of work truly stood out. Highly recommend John and his crew.

Communications with this company are unusual and unprofessional. Cycle through calling, text, and…read moreemail. John Walters did not explain anything well or answer questions about the service over the phone. Tried to schedule service time and they require a deposit which is perfectly fine. What is not fine is demanding deposit over text and then asking if we changed our minds. It had only been one business day. Plus the email invoice claims that we can do it at our earliest convenience and job was not scheduled to happen for a few weeks. Raised some interesting red flags. Husband read their BBB ratings and reviews after feeling like something was off. We decided to go our gut. There are other trenchless services in town.

I am very pleased with the bathtub repair service. Another example is where the technician managed…read moreto fix a broken tube that I thought would not be possible. Good communication, quick service and good workmanship. Highly recommend!

I use Ruben 5 years ago to install a water heater. 5 years later I called due to issue with my…read moreheater and we set a date and time. The time was Midday so I had to take the entire day off from work and he was aware of this. The day arrives.. no show no call. I tried calling him and he was hanging up the phone. I tried leaving him voice messages and to no prevail . He send me a message telling me to stop calling him because he's having an emergency and he will call me back later. That was extremely rude, he didn't even have the decency to tell me I'm sorry I'm late but I will be there . I left them another message telling him how rude and unprofessional his message was and never heard from him again I wasted an entire day from work that he was aware of. It is now 5:00 and I never heard from him today. I would never use him again and I highly recommend you do the same.