I can't say enough nice things about the owner of this business, Jacob. After the terrible…read moreChristmas storm that hit in 2022, Jacob found out that our Condo Community was without a plowing contractor. Our plowing contractor called on Christmas night to inform us that he is going out of business and we were stuck with 6 ft snow drifts in our driveways. Our 20 unit community made of of older seniors were isolated. When Jacob head the news he headed over with a big front loader and cleaned out all 20 driveways. He would not take any money and only asked that we make a donation to help children. What a great neighbor!!! Thank you Jacob for your extreme kindness! We will make a donation in your name!

Contacted all season after getting the recommendation from another vendor who was unable to help us…read moreout. I needed just ten white wooden chairs which I was assured I would have no problem. Got the quote and sent all the paperwork back. Was told I had not signed the quote (this was handwritten and scanned, so I missed the signature line however I signed everything else) Was told that they'd send me a docusign agreement via email. They also told me that even if I didn't get the email to sign that I could sign when I picked up the chairs. It never came through but I wasn't worried. Finally it arrived in email (spam) and it was not docu sign but another contract to print and sign. I printed and signed and scanned it and emailed to speed up the process. At this point I had already been charged the full amount on my card and had sent in all the paperwork sent to me. All I had to do was pick up. Three days before my event they called me to say they did not have the chairs I paid for. They told me they hadn't held them for me because they didn't have my signature. I told them I had sent in everything and have a voicemail that says "don't worry if you can't get the quote signed, we can do it on Friday when you pick up"-they had no response other than sorry nothing we can do, we don't have the chairs. They asked if I wanted black and I did no I specifically wanted white. Asked if I wanted plastic and I said no I wanted white. (Note-I started the process weeks before needing the chairs and did everything they asked. I was even told sometimes documents go to spam or don't go through but don't worry.) Finally she tells me "well let me see what I can do I'll call you back in a few minutes"-she never calls back. In the meantime I called another place and was able to book what I needed over the phone with no issues. I called All season back and said forget it and was told "we can check our Rochester store"-why wasn't that the first option I was given???? Not only did she not call me back within a few minutes, but she clearly wasn't trying to fix the problem. I have a feeling they got a bigger order and decided my ten chairs wasn't important. Definitely don't recommend, horrible customer service.

Jordan was absolutely Amazing to work with. She does such an amazing job with her balloon…read moresetups..party planning etc. She was such a huge help to me setting up and planning my husband's 50th Surprise Birthday party! Thank you Jordan! I highly recommend Jordan for all of your party needs

From the owner: My party planning and organizing was a hobby that enjoyed doing it so much for my own…read morekids,family,and friends. Took it to the next level year after year accomplished new techniques better myself and made it my buisness. My passion is decorating, planning, and bringing dreams to life. Party planning can be so stressful, so why not hire someone to do it for you. I will do it all so you can walk in the door and enjoy the party. Cause we all know when we host a party, we never get to sit down. But now you can when you hire me for it all. Follow me on Facebook for more details and photos. JKay'sUnforgettableEventsLLC

I can't say enough about how great my experience was. We had a leaky faucet and a garbage disposal…read morewe never used. Bob (owner) personally helped me shop for a new faucet and knocked $40 off the ticket price. While he was helping me, he took the time to greet everyone who walked passed us and ask them if they needed help too. I told him I needed help with the install. He gave me his card, asked me to text him photos, and we set up an appointment with the handyman (Andy) to do the installation. During our texting, I mentioned wanting the garbage disposal taken out too. Andy came the very next day and took care of everything, including disconnecting the power from the disposal. They were both very professional, affordable, and Andy did quality work.

I'm pretty sure i almost got scammed by a worker off the back walking in. Will up the price if they…read moreassume you don't know what you're talking about. Make sure to ask how much everything is over the phone before walking in.

We attended a Feelings Rock! Class with my toddler which included an hour of bouncing after. He is…read morealmost 2 and LOVED IT. He loved it so much we decided to book his birthday party here. Update from after our party: This was a great and reasonable place for our 2 year olds birthday party. You could invite 15 kids and no charge for their adults. They ordered our pizza for us so we didn't have to pick it up or sign for it (we did still pay for it and chose what to get from Pescis Pizza) You're able to decorate the room 15 mins before the start of your party. We brought in a cooler of drinks for the guests and cupcakes. That along with the pizza felt like enough time for our 45mins in the room after bouncing for an hour. We had kids ranging from 2-10 and I think all the kids had a blast. They texted me a few days prior to check in and provide electronic waivers for guests to fill out prior and reminded to have everyone wear socks. I really appreciated them texting vs calling it's just so much easier.

Went this morning for toddler time and it was great! My niece is 3.5 and it's the perfect place for…read moreher at that age. Easy to keep an eye on your kiddo while also letting them play independently. (Adults can go in with them if needed). Staff was very friendly. We will definitely be back.

Finding reliable event vendors can be a challenging, but Big City Tent Rental will not disappoint…read more After comparing multiple options, I selected them based on their competitive pricing. Throughout the entire process, from planning to execution, they completely exceeded my expectations. Their communication was flawless, the installation crew was incredibly professional and efficient, and the rental quality was outstanding. They are officially my go-to for party rentals.

We used Big City Tent at work for a retirement party, 12 tables and sixty chairs. We had been…read moreworking with another company, who wanted a large deposit, much more than the rental itself. For this party, we ended up needing delivery out to Cheektowaga, which the previous company would not do. I did a quick search and found Big City and we quickly got in contact with them because they delivered. There was no crazy deposit, they dropped everything off the day before and picked up everything after the party was over. Solid rental price, delivery and more importantly, great customer service. They earned our business and will use them again in the future.

Good selection of bounce houses and easy to schedule pickup for our party. Drop off was quick and…read moreeasy too.

Can't beat this place for the price and they were all kind and easy to work with. Only area of…read moreimprovement here is with the white chairs we rented, a few of them were actually broken or damaged when they were given to us, but almost all of them were covered in dirt. We had to wash almost every single one and only ended up having time to wash the front part of them because they were so dirty. It just seemed like they could be hosing these things down between customers. However, their tents were solid and didn't leak, and they are a super nice family owned business. I highly recommend them! Just plan ahead for potential cleaning!

Can't thank Buffalo Party Rental for coming in absolutely clutch when another local rental company…read morecancelled our order just days before our big event! I wanted to give them credit for always sticking to their commitments, having a great selection, very fair pricing, and helpful staff that make the rentals very easy. I've used them several times for tents, chairs, tables and even glassware without any problems, and I would recommend them to you as well.

Very professional!! I used Buffalo party for tables and chairs at my wedding. I also rented a small…read morebar and then a larger tiered bar from them. The tiered bar had pretty fabric that came with all the clips needed to assemble the fabric onto the bar. I love that they have a showroom you can visit to see everything in person before you order it. They coordinated with my event venue so I would know when everything was being dropped off and picked up. They also let me (for a reasonable fee) have early drop off a few days before my event so I could make sure it was set up how I hoped. I also found them to be more affordable than a lot of other local rental companies. The boys on the truck who dropped off our table and chairs (on June 29th 2019) were very nice and helpful. Shannon helped me revise my quote multiple times so I got exactly what I needed, she was also great. Thanks again!!!