In May 2019 my husband and I hired Prestige Kitchen & Bath (Ryan Blankenship and Carlin Jones) to remodel our kitchen. In May we paid them a total of $12,000 ($1,000 deposit + $11,000 to immediately order cabinets from Lowes). Our checks were cashed by Ryan in May, and we were told the cabinets were ordered and in production, to be done by the end of June, with work to begin on our kitchen in early July. By late June, we had received very little communication, and all of it had been through Carlin, the designer. We began to suspect that something was wrong. Carlin told us repeatedly that the order was delayed because of Lowes production, and that it was quite common for these delays. Ryan NEVER communicated with us, and Carlin consistantly stated that he was, "out of cell range." Finally, on July 12th, Stephanie from Lowes contacted us to tell us that when Ryan had originally ordered our cabinets, his check had "bounced," and he had finally reordered them in July. We asked her to cancel that order since Ryan and Carlin had acted in bad faith and had been lying to us for 2 months. Lowes then refunded $11,000 to Ryan, and when we demanded he return it to us, he denied responsibility, and then sent us a check for $7,500 and has never communicated with us again, despite our repeated efforts. He is a THIEF who has stolen $4,500 from my family, as well as hundreds more in interest on the loan we procured to do the project. We are now thousands of dollars in debt with NOTHING to show for it. We have filed complaints with the BBB and the Dept. of Consumer Affairs Contractors State License Board, and we are consulting a lawyer for further legal action. When I posted this review on their Facebook page, they immediately took it down. THEY ARE DISHONEST CRIMINALS! DO NOT GIVE THEM YOUR MONEY! read more
