Sean was super responsive. This company was able to work me in at the end of the day. He called…read morewhen he got delayed and kept me up to date on arrival time. He was able to get it fixed within an half hour of arrival and educated me on what to keep an eye out for. The price was very fair for the service and time. I'd recommend them for sure!

Burns Air Conditioning repair is the best in the business. Steve is great. He is friendly, very…read moreknowledgeable, prompt and very reliable! He got my central air con working in less than an hour. Please call him for all your AC need. You won't regret it! Jaime

I had these folks out last week and they did a superb job! Just wanted them to know I appreciated…read moreit.

From the owner: BW Masterson, Inc. delivers flexible solutions for commercial, industrial and institutional HVAC…read morerequirements with reliable products, knowledgeable applications expertise and responsive support. We have earned a reputation for providing a full line of quality HVAC products and accessories to meet the demands of our customers. Our representatives work with you to supply HVAC systems and components that can save you money while providing optimal overall system performance and occupant comfort. BW Masterson Inc was established in 2001 and incorporated in 2004. We have been an A+ member of the Better Busines Bureau since 2003. The personnel at BW Masterson have a diverse background from the US Military, Carrier, McQuay, American Air Filter, Carrier and Magic Aire. We have performed field service and system repair in over twenty major US markets. Our mission has always been to provide the Wichita Falls area with the highest customer service and workmanship, outstanding quality products

I've had occasion to get service from James Lane for HVAC throughout my home ownership journey…read more They have always been professional, responsive and thorough. Last night I heard a terrible noise from my outside unit. I put in a ticket on the website for today ( wishful/ hopeful). Followed up with a call this morning. Scheduled for tomorrow, with a "if we have a cancellation, we'll try to fit you in". Melody was able to find a technician available for this afternoon. He explained everything well, fixed my unit, made sure cooling was happening and back in business. Thank you James Lane for your great customer service!

Very Fast Service. BUT There AFTER hour and Weekend rates…read moreare WAY to High. They tack on a extra $100 .

I called Dalorem have a yearly cleaning done on my AC unit on 6/30/2025. I used them because they…read moredid a warranty repair in October of 24 and provided good service at that call. However, at this time was different, calling and scheduling with Dan was easy and they sent someone that day. When the technician arrived, I explained I still had a home warranty and only needed the cleaning service done. Any repairs will be done through the warranty as I suspected the compressor may be going out. When the cleaning was over The technician said he thought the compressor was also going out and he replaced the capacitor at a fee of $150. To me this was unacceptable since I told him not to replace anything and we would cover it with the warranty. The technician told me to call the warranty company and have them send the paperwork so they could bid the job for the compressor. I called Dan to make sure that they were able to do that and that he could send the estimate over. He told me get to it that day. I called two days(Wednesday) later because the warranty company had still not received the estimate told me he had been on an install job all day and it that night. I contacted the warranty company the following Monday to see if they had heard from them at all. The warranty company said they had not and I asked them to reach out to other technicians they had. I wish they had been upfront and not wanting to do the warranty work and not have wasted a week waiting on them to provide the estimate. I also wish they had not replaced any parts as the recommendation was a brand new unit. So I now have a $150 capacitor that will be trashed with the unit when it's replaced this week.

I had been having HVAC issues for months, and dreaded making the call, expecting to wait days to…read moreget on a schedule, and expecting a fortune out of pocket for a sporadic issue that I could somewhat tolerate. After a full night without A/C, I'm thankful I left a message with Dan at Dalorem Heating and Air! Within minutes, he called me back and told me he could be by to take care of it shortly. Not only was the service quick, but it was EXTREMELY reasonable! Couldn't be more happy with the decision to go with Dalorem Heating and Air! They got a customer for life out of me!!