The staff was very friendly. I paid for mini detail $69.99 and add the tip on ahead of time.There are a lot of nice cars and I assume they will do a good job. After all, cars would not be lined up of they do a bad job, right? My car came out and they very areas that I requested them to clean near the tires were still dirty. I explained this to the gentlemen when he opened the door for me. Then, he disappeared and just left my car running in an awkward spot. I had to go find someone and request that they reclean the car where the sides were still dirty as well as the area where the tires kick back. I arrived at 4:05 pm and it is now 5:52 pm. Ivan, thank you for your assistance today. read more

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I had an unlimited prestige membership here for over a year. Upon signing, the team stuck a sticker to my windshield which has tints. Moved away and decided to cancel. Tried to take the sticker off my windshield and it was stuck and wouldn't come off. Asked them to help and their response was that if it is removed it will ruin the tint. I said, well why would someone on your team put the sticker over a tint knowing it cannot be removed without ruining tints and without a warning about it. The manager who would not give me her name, but gave me plenty of attitude, shrugged her shoulders and said it's not her problem. They wouldn't cover any damage on sticker removal to fix the tint. Also would want compensate with any free service as an offset. This is my review and warning to others who are debating between prestige and el car wash or other competitors. The washes were fine. read more

Only rating two stars for convenience and the pura vida for their waiting area .. highly disappointed. The outside of my car still has marks , inside has stains, crumbs, water marks.. read more

Prestige Auto Spa & Car Wash - Not clean at all .. so disappointing - Auto Detailing Near Me - North Miami Beach, Florida

THE SERVICE IS TERRIBLE !!!.....DO NOT USE THIS COMPANY ....the car was dirty and when I show them the amount of dirty spots still in the car they become very agressive indicating that I Only paid 60.00 dollars ......when i ask the name of the manager he refuse to give me his name. The address of this TERRIBLE place is 15180 Biscayne Blvd.North Miami beach, FL 33180. Date : 19th of September. Time : 11:00 am. I put the address, fate and time, so possible management of this company can identify the manager. read more

Let me begin by saying the staff is friendly and very nice but If you're going to spend $87 on a car wash you would think your car comes out super clean. You would be wrong, the 2 stains I went in for were there when they brought me the car back, I told the attendant and he said sometimes the machine doesn't clean it well, maybe they should tell you before you pay and let you decide, he did come with a towel and helped ME clean haha inside, dirt on the doors and cup holders was the same and I also had to clean them. They did vacuum really well. Safe yourself the exorbitant price for that kind of car wash. read more

I just got back from them. I paid for Mini detail and they promised me great service and to have my car clean. In real, I paid $80 for car that is NOT clean at all. They barely touch the inside and left the car not ok at all. I'm very disappointed cause it's not little money. Very bad! read more

On January 6th I brought my Porsche 911 to prestige car wash to get a hand wash. The first one was ok but the wheels were left unclean but I didn't complain. The next time I came back a week later I asked if they could do the wheels better and I'll tip the person well. What happened isn't opinion it's fact! They sprayed a wheel cleaner on the wheels and the rotor to break up the dirt and grease and left it on way too long . With that bieng said they warped my rotors and pads and the rotors are scored badly resulting in a horrible shimmy at braking which is very dangerous. I went back a couple of days later to talk to the manager and show him the damage as my son owns a detailing company in New York and I know what I'm taking about . The manager took my number and promised to research it and get back to me the next morning. Well not only did he ghost me but also blocked my number . This is the quality of management and work this location in Miami does which is really unfortunate and yes I will be posting on Multiple sites !!!learn customer service!! read more

Prestige Auto Spa & Car Wash - Rotors scored and rusted by wheel cleaner left on too long and not rinsed properly - Auto Detailing Near Me - North Miami Beach, Florida

Went to wash my car and left with the car broken! The machine broke my left mirror. They just don't care! Never go back there again. read more

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I arrived at Prestige Miami today and I was surprised I couldn't pay with my credit card. The employees said they only take cash. So I had to walk to the gas station next store. How inconvenient. read more

I went to prestige to get my car washed for a mini detail which cost me $69 plus $10 tip. The mini detail was the worst car wash I've ever had. I received my car back with dirt on it. I spent several minutes at 10 AM which can be seen on the cameras, speaking with the gentleman pointing out dirt on the Vehicle till I decided to stop because it seemed a little ridiculous to be still pointing out dirt on a car at a car wash. and for the price and as a first time customer, I was extremely disappointed. I did reach out to contact them. Let's see if they can improve upon their service however, for that amount of money to find dirt all over my car was disappointing. After my car wash, I decided to bring my car home and clean it myself. You'll see the rag which I've attached to this post showing just how much dirt I removed from the vehicle. read more

Prestige Auto Spa & Car Wash - Contacted them to make them aware. Will wait to hear back hopefully - Auto Detailing Near Me - North Miami Beach, Florida

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If your car is dirty they will not clean it. Way over priced did not clean the inside good or even bother to wipe it down. I paid for a hand wash and it was dirty. They did a good job on the outside but the inside was barely clean after an hour. It was so dirty I had to get them to clean it again. read more

The staff here and i don't mean all but the ones whom Call themselves managers have got to be the biggest idiots in charge of running a business! Just lost another customer with several cars on a membership! I do not place decals on my windshield for my personal reasons and safety reasons. I have all my cars registered with individual tags and they want to argue with me every time i go there about sticking a tag on my windshield. Sorry not decorating my RR with no stickers! If they did their research.... In Florida, you are generally prohibited from having stickers or other materials on your front windshield that obstruct your view of the road. Specifically, Florida Statute §316.2952 outlines these restrictions. There are a few exceptions, such as certificates or papers required by law, sunscreening material along the top of the windshield (within the AS/1 area), and devices for electronic toll payments or GPS navigation! Also when you start paying for my vehicle, then you can force me to place a sticker on my windshield! Kick rocks, competitor here i come! read more

What a letdown! Prestige Auto Spa promised a service they clearly couldn't deliver. I paid for the $80 detail service. My car was returned to me 30 minutes late, and it looked like they just abandoned the job halfway through. They left a rag and a bottle of cleaning solution in my car - a clear sign of their negligence. My center console and screen were still dirty, forcing me to clean up after them with the very rag they left behind. And the trunk? They didn't even bother. Despite a few items inside, they left it untouched and filthy. I generously tipped in advance, expecting professionalism, but was met with mediocrity. It was hard to even tip without cash and I had to ask to Zelle someone instead of the business having a QR code at the register for their employees. UPDATE: Their lack of professionalism continues. After a half-hearted apology from the manager, I was told to text for a service redo. She only gave me very inconvenient times that she would let me come in. I had an appointment and then needed to change it and I reached out twice, only to be met with silence. Their customer service is as disappointing as their cleaning service. The restaurant is now closed and there is no place to plug in a computer while you wait or be inside air conditioning. read more

Prestige Auto Spa & Car Wash - Auto Detailing Near Me - North Miami Beach, Florida

We get our cars washed here pretty frequently. We have the monthly plan and love it. The locations is great for us and the staff is usually pretty friendly. The offer free vacuums which is pretty convenient as well There's a Juice & Java right next to it which is great if you are getting your car detailed and want to grab a bite whilst you wait read more

BEWARE! Do "NOT" bring any nice vehicle to this place the staff is totally incompetent. First, it's way over priced, and I mean double a hand wash anywhere else. RIP OFF! Second, I just got my car paint corrected, polished and flawless. I knew every inch of my car and that it was flawless. It rained once and I brought it there to be cleaned and they scratched it in multiple places. I mean deep scratches. I asked the manager to provide video and he's ghosting me. Wow... These horrible ratings are true. A worthless carwash, cocky staff and zero accountability. read more

I honestly can't say enough good things about this place . Not only are the employees literal hero's , but after getting stuck In the worst flood today across the street from prestige , the employees came to My rescue .. even if you don't buy a car here , you should 100% consider it . I've never been treated this good by a group Of people in a dealership . Mikey , junior ,Ronnie,Anthony,Luis, James , Danny , all came to my rescue , mind you I lease my car from Braman mini ! The whole staff is beyond excellent . Consider prestige before you consider any other car dealership! I am Forever grateful !!!!! Love this place : I even got a warm Sweater and endless hot chocolates read more

I paid $52 for the wash. Came home and looked at the car. Spots everywhere. Dirt on the side of the car. Seats still had crumbs. There was supposed to be a foam wax put on. I can tell it was not. Gave a laundry list of things included and I am sure it was not. I tried calling the and nobody picks up. I would not recommend. read more

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On May 19, 2024, I had a mini detail service costing $81.31 performed on my Tesla Model Y at 12:00 PM. After the service, the car was returned to me, but it was not fully clean. One of the worker also pointed out that the car had not been thoroughly cleaned. Despite this, the manager insisted that the car was in perfect condition and argued with the co-worker about it. I approached the manager to express my concerns and pointed out the specific areas that were not cleaned. The manager then claimed that the car had been mistakenly brought to me, which contradicted his earlier assertion during his argument with the co-worker. This was a frustrating experience as I had to wait an extra hour for them to properly clean the car. Additionally, the outdoor fans were not functioning properly; only one fan was working at the time.Being the only woman there, I was thankful to have one of the employees stand up for me. To make matters worse I have emailed the manager Daniel and have called in multiple times about my experience. And no one have reached out back to me yet ! read more

Amazing service I will be back thank you! Fast polite and ff ecru e professional all around a pleasant fast experience love it! read more

Honestly, bad service and super lengthy. The staff is hard working but the system is shaky. In line for a wash can be 15-25 min just to run your car through machine. If you're waiting in line you'll get cut off by staff who are hand washing cars to run the car through machine in front of you. Def not worth it. You can pay average same for at home car wash service. read more

Prestige Auto Spa & Car Wash - Auto Detailing Near Me - North Miami Beach, Florida

My new found repair shop. The customer service is great and their prices aren't bad either. It is not too far from Chao on 163rd. About a 5-7 minute walk. They're pretty quick and will let you know other recommended repairs prior to you leaving the shop. My son recommended this place to me and they're great. read more

Been 3-4x past few months. So far happy with how clean my vehicles have come out. They share a spot w/Pura Vida, which is great if you need to grab a bite. read more

Called ahead for pricing for an interior detail, and was told it ran between 169-220. When I get there, they tell me it's $350. Total scammers and a waste of time. Went to the car wash in Aventura and had the same job done for $200 read more

"Very disappointed with this car wash. I paid over $90 expecting a proper hand wash for my BMW i5M60 matte color but they were about to do a regular wash instead. I specifically asked two different employees to ensure that my car would receive a hand wash since it has matte colors that can't go through a regular car wash. Despite my efforts, they almost drove my car through the automatic wash! I was told that the employee didn't read the ticket, but that's their job! Very unprofessional and careless." To make matters worse, they asked for a tip before even starting the service! I had to stop them to prevent them from ruining my mats. I won't be coming back! Save your money and go elsewhere else. read more

On line there was a promotion for purchase two months get on free. I will post a photo of the promotion. It's from today for the world to see as it is online. I asked the manager if about the promotion and shared their love website. His response was that promotion is not available even though it is currently on their website. He said they should have taken it down. Maybe honor it. read more

You have options, self wash or detailed wash, looks modern and washed my car pretty good.

They keep saying $10.00 for a basic car wash. The lowest charge is $16.00 including tax. Last year my cousin drove from New Jersey with her husband with a flier that advertised a less expensive price. That was not available when they got here. He left furious! Today I called and was given the wrong information again! That's false advertising plain and simple. read more

Rude staff and inconsistent with the cleaning. If you pay for the same service every time you get different kind of service depending on the mood of the staff. Most likely you get your car wheels cleaned in the left side only which is the closest to the tunel attendant. Do not recommend this establishment. read more

I always say the end result is what matters in life!!! Prestige Auto Spa is extremely lucky to have a man of integrity such as the General Manager, Martine. When I arrived this morning, I was greeted by the General Manager, who actually took the time to listen to my issue. He had read my review the previous night and contacted the owner and told him that the company had to make this right. There was no blame, just a mutual respect. Within 15 minutes, I handed him my keys with the assurance the seat would be taken care of. By early afternoon, I received a call that the car was ready to be picked up. As you can see from the picture, I had no complaints. Martine and I sat down and discovered we shared many things in common. We were both ex-military, both fathers and we both believed in being men of our word. I left with a absolute respect for him and I hope it was mutual. read more

Prestige Auto Spa & Car Wash - Driver Side Seat that was damaged. - Auto Detailing Near Me - North Miami Beach, Florida

When in Miami be sure to stop in for one of the Best Car Washes at Prestige. The service along with the staff is excellent here providing excellent service when it comes to car washes, along with perfect car detailing. Prices are good for the services received. read more

Refused to wash the car for $48 as it was dirty inside, persistently offered detaling, at my request just to wash the car refused to wash! Is it a car wash or what? Customer orientation is definitely not here read more

I had a question about my monthly membership (which I've had for a few months now) and the lady who directs the cars into the car wash was rude and gave me an attitude. I'll be taking my business elsewhere just cancelled my membership. read more

Prestige Auto Spa & Car Wash - Auto Detailing Near Me - North Miami Beach, Florida

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I'm he guys do a really good job , they are very nice and and explain you the options for your care care. They have a waiting tent and a food truck fit a snack. I definitely recommend The price range in between 40 to hundreds depending on the kind of treatment you choose fir your auto . read more

Brought my new 2021 Ram 1500 for a wash. Paid $85 to have extra wax. I was told it's going to take 45 min. After 1:50 min I got the car. Splash paint I drove over was still on my door and bumper. I was told I'll need a detail to remove it. The paint was coming off with my nails so.... . Got in the car and surely the clean up inside was below average especially paying that amount! I asked if the key in the car the answer was "yes" I tried turning the car on and it did not because the key wasn't in the car. Called the attendant and his reply was, "Oh, my guy said he doesn't know where it is but you can drive it" really???? 10 min later they found the key. Worst experience ever. read more

Well, they certainly don't like to clean the inside of windows, most of them don't speak English and have a very lazy attitude, they asked for a tip upfront, and they are exceedingly expensive and not worth the price. read more

horrible service! 14.95 car wash. first out of town visit, issue with pay Terminal, had to blow the horn several Times to obtain assistance. No tire shine, rims still were dirty. That was earlier today and I'm still trying to figure out what the hell did I Pay for? Awful service! read more

I've been here a few times at this point and it's really a hit or miss. Some days their phone machine is working, others it only sprays out water. I've paid 30-$40 for a wash and sometimes the car is not even the clean because of their machines malfunctioning. I don't mind paying that much for a car wash but I do mind not receiving the service that I paid for, I really hope they update their machines because it leaves a soapy residue on my front windshield and glass sometimes. They also don't wipe the car off when the car gets out of the machine and I have to ask them to wipe it down which is really not fair since I paid so much for a wash. I really advise them to fix the car wash itself so it's more reliable this way they can retain more of their clients instead of us going elsewhere. read more

Prestige Auto Spa & Car Wash - Drive-in car wash station - Auto Detailing Near Me - North Miami Beach, Florida

Paid $48 interior and exterior. At the end I had to ask the guy for the towel so that I could finish drying the car and removing the stains. He told me that the machine did not clean so well, also he did not finish the work. . The service must be the same for a Lamborghini or a Nissan Rogue. Not recommend Prestige sorry read more

Took my car here it was a little pricey but guys hot my car looking brand new after a total disaster. Thank you!!

Scam car washes break the vehicles and the managers say they are not responsible and the owners don't care