1. Prest Realty

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Payson, AZ

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Prest Realty

1.0 (1 review)
Closed • 10:00 am - 4:00 pm

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Property management

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5 years ago

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West USA Realty Flagstaff

West USA Realty Flagstaff

(23 reviews)

I've loved working with West USA Realty in Flagstaff. Have since rented two houses through Melody…read moreand each time has been fantastic. She's addressed issues promptly and was very thorough throughout signing process. They were nothing but flexible with move-ins and have been nothing but a pleasure to work with. Depending on your budget, Melody has an amazing selection to offer and compared to other property management companies in town, I won't go anywhere else! I have yet to work with a property manager so willing to go out of their way to help than with Melody! Thank you Melody and West USA!

I rented a furnished "luxury" 3bd condo through Tim Allen at West USA Realty. I got the impression…read morethat Tim is a nice and reasonable guy whenever I was able to get in touch with him (we even got a small rent credit for all the trouble), but the communication was consistently godawful. Text, email, phone, work orders; literally every time I had to contact this company (from begging for the lease contract to getting clarity on the security deposit) I needed to follow up at least once to move things forward. I originally wrote this review to detail each point of communication (like 8-10 distinct threads) and how it was a consistent cycle of unnecessary stress followed by empty apologies. I've already shared most of that feedback privately and don't want to push the character limit on this review. Most memorable for me was that, despite asking several times during the two weeks leading up to move-in, I wasn't provided with the lockbox code, wifi info, or much of anything at all. I finally got this info around 10 AM *on move-in day* after speaking to Jacquie Kellogg, who was terse and asked me "Do you have Tim's number?" before telling me she'd call me back. Tim sent me the info. Jacquie never offered any apology. $4500 per month--that is fruit basket on the doorstep territory when the realtor commits a move-in gaffe such as this. Another calamity was when the fridge broke. The handyman came and he just had to mention that he used to work with Tim years ago but that he stopped because his invoices would mysteriously go unanswered for months. I felt like I was in one of those Goosebumps books where they find out who the villain is in the most cliche way possible. I came out to Flagstaff intending to buy a vacation home, pre-approval letter in hand. Based on my experience as a renter, I became cynical about the prospect of working with a property manager. I thought paying a premium would guarantee me a certain standard of service but I truly believe that working at West USA is viewed as a clock-in/clock-out job where it's totally fine if emails from June are getting answered in August. My eyes water when I have to admit how much I paid to join the backlog.

Prest Realty - propertymgmt - Updated November 2026

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