Needed help with front loading washer (compact) and after looking then looking up a few different…read morethings told me that it would be better to replace than try and fix. I really do appreciate the honesty as he could have easily tried to fix this or that and things still wouldn't work. I did do a double check and repair and parts would have cost as much as a new washer. Thanks you for your feedback and attention James

We have been blown off by this company to the point the man never bothered to return calls or text…read moremessages. He even went as far as to pretend he was his daughter to hide from completing a job. He gave us an estimate, ordered the parts and left us hanging right before Thanksgiving. We gave him more time because he pretended to be sick and still blew us off right before Christmas. We gave him another chance and he set up an appointment to come January 3rd and just never bothered to show or call. Don't waste your time or money on this joker.

Great work as always! They have helped with quite a few projects. Definitely recommendread more

First class. Vlad arrived on time and I was impressed that he and his coworker took the time to…read morecover their shoes before coming in. Vlad went straight to correcting the problem after I told him the symptoms. He was very professional in his explanation's of what the problem was and how he could fix it. Great service great cost. Will highly recommend anyone.

1. On time 2. Very fair price…read more3. Installed new Microwave that had some internal problems they fixed no xtra charge. 4. Owner of company came with his employee ment much to me! 5. Took away old microwave. 6. Very knowledgeable. Highly Recommend them

Technician did make the requested repair and allowed me a few minutes to clean under the appliance,…read morewhich I appreciated. The problem was that a follow-up visit was required (tech accidentally left something disconnected) and they never showed the day we expected them. It took them 2 days to show up resulting in a warm frig and food loss $$$. He never looked for the problem, just checked the temp and declared it "working fine"! Since they only accept cash or check, we had little leverage to get a refund. Essentially, this is a very "old school" man working with a younger technician who actually does the work. George S. can be gruff, grumpy, forgetful and can't be bothered with this new-fangled "customer service" stuff. We will no longer work with vendors who do not accept debit or credit cards. Finally repaired by a different company.

Not only did they respond in a timely manner, but Jason did an excellent job repairing both my…read moredishwasher after a mouse ate the wires, and my Samsung washer who's balance rods were no longer working. I highly recommend their services​

Honest, punctual and reasonably priced. You can't beat that! I've already referred them to family.read more

Vitaliy, was extremely professional. Very knowledgeable and fixed my stove top exhaust perfect !…read moreOther people didn't know what to do. He came out in less than 24 hours and was right on time. Highly recommend Prime Appliance Repair!

From the owner: We fix dryers, washers, dishwashers, stoves, ranges, ovens, refrigerators and freezers. All major…read morebrands. Same - or next-day service. Insured. 30-day labor guarantee. Call or text.

Great prices, friendly, knowledgeable and will definitely do business with them again!read more

Bill Sullivan provided excellent service at a most reasonable rate. He was able to diagnose the…read moreproblem just listening to our dryer turn round. He was correct, had the part on his truck, installed it in less than an hour and greased the functioning rollers as well. Great job and would both highly recommend his business and would hire him again. 1st choice for us for sure.

Great people, great service! Got service So fast, Christy was so nice to set up appt, Troy was here…read moreon time, was very thorough and honest about the issues. I had other companies come out and tell me All kinds of things that I knew were not true, and Troy was honest about what we needed and we are grateful!! I encourage you to use ACE!

They installed a new unit in our attic. It was installed improperly from the very beginning . It…read morealso had a leak in the freon line and never cooled . They kept saying it was just the smart thermostat adjusting .. We asked for anew thermostat 4 months later . A Freon leak was discovered. A few months later it flooded my attic from poor insulation and bad back flow switch. They would not stand behind the purchase or installation. It also had faulty coils in the first few months and yet again less than a year later . Never heard from them . I called the city and they never had the unit and installation permitted .. Very undependable unfortunate experience.. .

I have an appointment scheduled so I'll be back to let you know with the kitchen and bathroom…read moreremodel we are having done

Called to buy a speed queen. 2 times the salesperson was unable to tell me whether it was in…read moreinventory, ordered, or whether any would be coming in. 3rd time, my husband called and person who answered phone said someone " would call me back because evrryone was busy". Surprise... no one called back. So this business is so busy they don't care whether you buy from them or not. This is why it's hard to " buy local". As a business owner myself, I would never treat an inquiry as an " inconvenience". Not only did you lose the sale of 1 Speed Queen but we had intentions of buying more for our rentals.

when I asked repairman what caused the problem on my dishwasher he replied he was the technician I…read morewas just woman and wouldn't understand.

We looked at this place to buy used appliances for our new home. Josh, was a great salesperson, and…read moreshowed us some of their products. They keep the store clean enough, and the appliances- I was told goes through a rigorous cleaning and testing process before it goes on their floor for sales. We ended up buying a really good LG washer-dryer set for a reasonable cost. They accept various methods of payment. We used Venmo, instead of cash, as we wanted to have some form of written transaction. We had scheduled our delivery for the second floor of the house, and were agreeable to pay whatever additional cost needed to take it to our second floor laundry room. They do not own the delivery service and just contract it out. Their company policies also, doesn't take accountability for any damage caused during installation. They have a 30 day warranty to repair any issues with your appliances. The reason for my 3 stars is issues with scheduling and delivery. But, the owner and Josh were very helpful and quick with resolving our issues. We ended up not taking the delivery because of those issues but our money was promptly returned in full. Recommend buying appliances from them if it works for you, but make sure you figure out everything with delivery and schedule.