I had such a pleasant experience at this vet! I just moved to the area and was really happy to find…read morehelp so quickly, because at the end of the day we all want our fur babies to be okay. The best part is that the first new patient appointment is free, which is awesome and such a nice way to welcome new clients. Dr. David was very knowledgeable and (hopefully) precise in his care, which gave me peace of mind during the visit. I also really liked the flow of the place -- you enter in one area and exit from a different area where you can check out, which makes everything feel smooth and organized. The staff was kind and welcoming, and the whole process was stress-free. If you're reading this, I hope your pets are happy and healthy too!

The practice manager was very kind and let me know about their policies. It sounds like my…read moreexperience was a unique one and they are open to new clients on weekends. I am able to get my dogs meds refilled easily and just a great local clinic.

A heartfelt thank you to Mary Press and the incredible team at Twin City Vet Hospital for caring…read morefor our Bella for 11 wonderful years, since she was just a puppy. Mary always treated Bella with such kindness, love, and compassion, and we always knew she was in the very best hands. From the "swallowed sock" days and routine checkups to more serious health issues and ultimately Bella's final days, Mary and her team were there for us every step of the way. We'll never forget the compassion they showed Bella and our family during the hardest moment of our lives. The beautiful condolence card with Bella's paw prints meant the world to us and is something we will always cherish. Having a great vet is one of the greatest gifts you can give a dog -- and we were so fortunate to have Mary and the Twin City Vet Hospital team caring for Bella throughout her entire life. We will always be grateful.

Mary Press is a wonderful vet. She's been caring for our mixed-breed canine Ringo for a couple of…read moreyears now. The place is always clean, well-organized. People are helpful, friendly. Ringo still doesn't want to be there, but what dog does? He gets good care there.

Dr Manchester is an experienced, knowledgeable and very kind veterinarian…read more Her practice is well-run Highly recommended. We have taken our 2 dogs here. Surgery was performed on one(spay). All was professional . Dr Manchester performs veterinary medicine to evidence based standards. Office staff are friendly and effective

Sorry, usually I'm not a negative person, but be prepared to empty out your savings account if you…read morecome there. I made an appt to bring my dog in because he had mucus in his stools and was scratching a lot, they also shaved him, for a total of $700. I live on social security in HUD housing and count my dimes...oh and to have his teeth cleaned I was given an estimate of $3,000...just sayin. P.S. the reason I picked them was because out of all the vets they said they work with anxious dogs and mine is pretty anxious. If you call sedation as "working with anxious" dogs then they're right on the mark. Oh and I asked for a mild sedative to help with grooming and she said to take him to a dog behaviorist! Really? And spend another $700? Right! When pigs fly!!

Dr. Frye is the most kind, patient and compassionate Veterinarian we have ever had. His knowledge…read morecoupled with great communication skills allows us to rest easy knowing that our dogs are in his care. Thank you for always being there when we need you.

Our small Yorkie caught a couple of ticks during the weekend, and we managed to pull most of both…read moreoff. A couple of days later, my wife and I thought our dog caught two more ticks, but the ticks would not come off. We called an emergency veterinary hospital, but the veterinarian technician (vet tech) did not think tick bites were an emergency and advised that we go to a regular veterinary clinic. We quickly found West End Animal Center and obtained a quick appointment. The office staff was extremely friendly. Two large boxers rested behind the counter and enjoyed their extra-large cushions. In the exam room, Dr. Frye quickly showed up instead of the usual vet tech. He explained those two spots were not ticks and advised that we should use the prescription Nexgard instead of our regular K9 Advantix II for tick control. Dr. Frye also advised that our dog can use a blood test after the tick bites. We thought the blood test was an excellent idea and approved it. However, our Yorkie did not think a blood test was an excellent idea. The visit was the first time we saw a blood draw. As Dr. Frye approached with his syringe and inserted it in our Yorkie's leg, our dog quickly snapped and grabbed the syringe with his mouth. Dr. Frye removed his syringe from our dog's mouth and tried again. The second time, again, our dog quickly snapped and grabbed the syringe, but the syringe fell to the floor. Thereupon, Dr. Frye suddenly grabbed, pushed, and held our dog's head to the exam table; leaned toward a drawer for another syringe; and obtained the blood sample. We did not think much of Dr. Frye's abrupt action, as he needed a blood sample. After we left the office, we discussed the visit and particularly Dr. Frye's method in obtaining the blood sample. We concluded that our dog is small, and we believe that Dr. Frye grabbing, pushing, and holding our small dog's head to a table was overly forceful. Distressed, shortly after we got the negative blood test results at home, we did not follow up with a scheduled teeth cleaning, which we postponed and finally canceled. Though the office staff is extremely friendly, we believe that Dr. Frye's abruptness and forcefulness toward our Yorkie during a blood draw was unprofessional and violent. If you have a medium or large dog, you will likely have no problems in this vet clinic as your dog can easily defend itself. However, if you have a small dog, please be careful here.

Everything! Great vets ! Kind & caring & competent!…read more Good tech staffers - always patient and loving

We absolutely love our vet! We had a bad experience with our previous vet so we were hesistant and…read morenervous to try somewhere else. Our dog is still semi traumatized and vet-scared and they handle him with love and patience. We have a dog and two cats, so I feel like I am calling them constantly whether for flea meds, shots or the unfortunate random pet incident. From yearly checkups, anesthetic dental work or scary situations they have handled everything with professionalism and kindness. They are always able to get us in quickly and every vet we have seen (they have a few) has been fantastic. For a vet office in marin county I feel they are reasonably priced as well. We will continue to come to them for as long as we are in Marin county.

Didn't take my pet here, but called to ask a few questions and the woman I spoke to was extremely…read morerude. Geez. Feel sorry for the clients that go here.

I live pretty close to this office so it was super convenient for me to bring in my cat Cali. My…read morecat had been really lethargic and hiding under my bed for days refusing to eat or use the litter box. I took her in as a walkin and asked for help. The dr was so nice and did a fluid IV right away since my cat was fighting a pretty nasty infection. I was given a pill antibiotic and a liquid antibiotic and was shown how to administer them so I was comfortable. The doctor even called me a couple days later to check on Cali, really a follow up call for my cat? My sons pediatrician doesn't even do that. When my best friends chihuahua was having a skin rash I told her to come here because of how well they treated my cat. Hope not to need a vet again anytime soon but if so I know where I am going.

The clinic has gone downhill since the retirement of Dr. Shoenfeld earlier this year. Many of the…read morevets like the one we saw are temps. Lab test results were not communicated until we called for them after waiting 8 days for them to call. The facility felt rundown and dirty. I have absolutely no confidence in this vet clinic.

My sweet girl dosent Hissssss at anyone. On 7/3 I had to take my cat in for eye issues. I would…read morenot have chosen this place but it was the only place that could see her before the Holiday weekend. The MA was not interpersonal and I could not understand her nor did she seem interested in her job. The doctor who was locum was just as bad. She screamed at me twice asking me to let me finish her words and her pupils were super big. My cat was not happy as she can feel the Locums energy and did not feel safe. Because she was locum she didnt know prices or anything. The only reason why I left my cat there as they had to give medication to to calm her as the sweet girl at the front desk assured me she would go back as I had a vet tech that didnt say much of anything and doctor who was rude and obviously looked quite medicated! If someone had the right energy for my cat it would of been a different story. I work in Health care we dont treat our patients this way nor their care givers. Ive wanted to share this review for a while..... Just getting to it now.

Dr. Giampaoli is fantastic; she genuinely cares. There's plenty of parking shared with Toscalito…read moretires location. Amy's Drive-thru is nearby formerly known as Denny's, so I like coming here. They refer competent surgeons they work with, and all kinds of specialists in Marin County. Dr. Kallet is a good person as well. The front office is super busy, but they communicate effectively and tries to fit everybody in. My fur baby is 13 years old, and she's having all kinds of issues. Her UTI was cured and labs were done. She also comes here for nail trims aka pawdicure. I highly recommend getting pet insurance, such a lifesaver. These four-legged babies are more costly than kids in College. 'Til we meet again - happy pets and see you on Yelp (SYOY)!

I hate to pile on to my negative reviews but people need to be informed consumers: 1) if you have…read morepet insurance, don't count on getting doctors' notes to submit with your claims; 2) prescriptions they sent to a compounding pharmacy are up to you to pick up and figure out how to administer, whereas other vets will retrieve the medications from the compounding pharmacy and cut pills into the proper dosage so that you don't have to cut a pill into eights or whatever is required; 3) if your animal requires regular testing or monitoring, VCA will charge you as if each test or exam is a whole big deal, whereas other vets will charge you a minimal charge. Saving the best for last, most vets will find a way to get your very sick dog or cat worked into their schedule on a priority basis. Not VCA. Doesn't matter if you've been with them a day or 25 years, if you have a sick pet, take it someplace else, and that's actually the best advice you can get from them. Lastly, VCA won't cooperate with other vets. If you are working with UC Davis or another veterinary provider, VCA won't recognize that.

Compassionate, smart, effective Dr Luna on our first visit to this Clinic! We were looking for…read moreDental care for our Fletcher & appreciated the examination to assure his dental cleaning would be effective. Highly recommended. The dental cleaning had to be under anesthesia & as with small, stout, frisky Bichon MaltiPoo Fletcher required removing more teeth that he would have liked but he's a happier, healthier doggy & we're pleased!

Our new family member loves exploring the fun furniture in the cat rooms. She also doesn't mind the…read moreexam and was okay with the visit (except for having her temperature checked). All of our animals are happy to walk in, which is a first for any vet!

Many veterinary clinics in the area have been sold to private equity firms or corporations, and…read moreI've noticed that business models have changed. I was happy to receive a referral to San Rafael Animal Hospital, which is still privately owned by a practicing veterinarian. After receiving what I felt was an unreasonable estimate for my small dog's dental cleaning from another clinic, I met with Dr. Archinal and immediately felt comfortable with both him and the entire staff. The estimate was fair and transparent, and I especially appreciated their pricing structure for tooth extractions, which is based on the complexity of the extraction rather than a one-size-fits-all approach. This gave me confidence to move forward with the procedure, and the final cost was very reasonable. My pup tolerated the dental cleaning and extractions well and is doing great. Based on this experience, I'll be moving all of my pets' routine veterinary care to San Rafael Animal Hospital.

WOW! My first time here - What a positive experience! This is truly a long time family owned…read morebusiness with well deserved top reviews. Melissa kindly handles everything at the front desk and office - her Dad, Dr. Archinal has been a vet since 1982, and is calm, kind, and wise. He's seen so much - his very presence is reassuring. I felt like, no matter what my dog was dealing with, this Dr would have experience and can offer meaningful perspective and advice. What I came in for - was 2 small lumps on her that I was afraid would need biopsy and maybe more - he looked at them and said, I don't think they are a problem, you don't need to do anything, just keep an eye on. What a relief - hundreds saved there! And - even more - when I adopted my 80# dog from a large East Bay shelter 3 years ago (she was dropped off as a senior at a night deposit box, with broken off teeth, so we did not know her past) - I took her to UC Davis dental vet dept and was quoted $5-6k to address her situation. That was out of reach for me so I gave up hope on being able to help my dog in that way, but I'd do the best I could to give her the best life in other ways. It was so scary I didn't even want to look in her mouth from then on, and it was hopeless anyway. Dr A calmly apprised her situation, gave me solid simple, do-able, advice about how to care for her teeth and gums from now on - and I got a quote for less than 1/3 of that prior quote to do the dental work she needed! Now, I feel like I can take care of this, finally, 3 years after adopting her. God Bless this honest, down to earth, family clinic that treats their patient animals like family too!