Went in with wife and two boys at 10pm for flu symptoms didn't even get seen for 5 hours just to say yes you have the flu here is some ibuprofen. Place is a freaking joke I should have just stayed at home in bed taking ibuprofen never go here please read more

If I could give this place a zero I would costumer service at the front was terrible absolutely no help, and very rude. Staff was very chill and didn't seem like they cared there system is terrible and just doesn't seem like they care about the patients health because I waited 3 hours and they seemed more worried about me having someone that was with me to wait in the car and not the waiting room. Just worthless and a waste of time. read more

Was the first one there and and never got seen after 3 hours. 12 people walked in and were seen before me. Terrible staff! Would not recommend anyone to come here unless they wanna waste their time! read more

Do not use this Urgent care. They do not care about the patients or family. It's all about money for them.

I have mostly good things to say about Presbyterian Hospital but my experience at this "Urgent Care" location yesterday was absolutely horrible. Where to begin? Being basically ignored for 5 hours? One out of over a dozen professional employees was pleasant, the rest were either poorly picked for hire, overworked, or hate where they work. After finally getting a room, I waited another 4 hours only to finally see the Doctor for at most 5 minutes. She seemed irritated with me and was basically unpleasant. Her bedside manners have much to be desired. The told me they would provide me with 10 days of Antibiotics, then changed to my getting nothing because they ran out of Antibiotics. They ran out? That seems like a standard drug you want in stock at all times. They then told me they called for a ride and to wait outside. I waited, and waited, and waited some more. Nobody ever came to pick me up. All in all, it was 11 hours for a five minute talk with a doctor who didn't seem interested in actually helping me. I would rather go just about anywhere before going back to this "Urgent Care" location. read more

I went in with an abscess and cellulitis infection on my inner thigh. I could barely walk and I had my baby in her car seat. I sat there for over 3 hours. Then they didn't have any rooms available, the doc was just gonna look at it right there in the open area. But they moved some drunk homeless guy out of a room. It stunk and was dirty. She took a quick look and said she can't drain the abscess. And sent me on my way. Pointless and useless people, and yes I agree with the other reviews, the staff all seamed confused about everything. I'll NEVER go back here again. read more

My son had a fever at home and when I scanned him, I got 103. I had given him some Tylenol to help reduce his fever but while I was holding him, he dropped his head back- this was not normal behavior for him. It seemed as though he passed out but it didn't last very long so, I wasn't positive but I did panic. I am a first time, single mom and I was worried about not taking that seriously. I came about 5:45pm. We waited for quite a while before being called up to the main desk for the initial check in. The woman that was checking us in (not sure of her name but had gauges and dreads) made me feel like she didn't believe me when I was explaining what happened. I mentioned him dropping his head and she said, "he just dropped his head?" "Did he lose consciousness?" - while answering her questions I was flustered. She then stated "well, he doesn't look like he had a seizure?" Making me question if coming in was even the right thing to do. She also scanned his head and didn't tell me the temp that she got. I felt like an idiot and just wanted to leave after that. I ended up staying and waiting for another hour or so. Got called back, and was out in a chair in the hallway. While waiting, I asked for a blanket for my son and during our time waiting he was in and out of sleep, had chills, all the things. At one point, he vomited on the blanket we were given while the nurse who checked us in just stood there and didn't even bother to look in my direction. I got up and walked to the sink near the nourishment section and had to hold my child over the sink to throw up in. The nurse (the one who checked us in) was standing right next to me filling up her water bottle and didn't even ask if he was okay or if I needed help. There were nurses behind me at their desk that didn't bother either. It all made me feel horrible and like I should have just left. When the doctor finally came to check on us, he mentioned that my son didn't have a fever when we first got there (making me feel like that's why the first nurse maybe didn't believe me?) but then both myself and the doctor scanned his temp again and it was in the 100's. There were a few nurses that were kind and nice overall as well as the dr but spending 3/4 hours in a chair with a toddler, no where to change my child other than on a bed in an open room, changing my son out of his clothes in my lap because they had vomit on them, feeling so uncomfortable, and like I didn't have any help out weighed the positives of this experience. I mentioned earlier that I'm a first time mom and that comes with lots of anxiety. I'm all for nurses being busy and understanding their sense of urgency for their other priorities but I'm not okay with being questioned in a way that makes me feel like I'm stupid for bringing my son in. It may not have seemed like an emergency or concern to the nurse who checked us in or surrounding nurses but it was an emergency for me so just a better attitude or towards us would have made the difference I guess. I know there are people or nurses or staff that might read this and say "who cares, get over it, then don't come back" and that's fine but I needed to just put this all out there. read more

There is absolutely no reason for a seven hour wait. I left I went to the ER and was seen within 20 minutes. Most of the people who are in their weren't sick. I suspect since the ERs can't hand out drugs anymore that this is the place people come to get their fix. If you're actually sick do not come here. You really are better off just going to the ER or waiting for urgent care the next day. I went in at 10 o'clock left at 12 and was told that there was still a five hour wait. I sat in the waiting room for two hours and seen one person get called back. This place is garbage. read more

Not sure what's up with the bad reviews. I did come in when it wasn't busy. Super professional and FAST. Blood work was down within half hour. Everything thoroughly explained. No complaints. read more

I saw a lot of negative reviews so I was skeptical to go. But about a month ago my daughter was crying with stomach pain so I ended up taking her here and she started throwing up , they took blood work and she was so scared but every single person from the front desk to all the nurses and doctors we encountered were so exceptionally nice and very comforting to my 9 year old. I was very impressed. Then 2 weeks later I was forced to check myself in (thinking I had the same stomach bug) and it ended up being me having a ruptured appendix again every nurse and doctor were so nice to me and came back with the info right away and had me transmitted to the hospital(Rust, they gave me the option). I really am happy that they took care of me right away and that every single nurse and doctor made me feel very comfortable and talked with me the whole time . These negative comments have to be people who are just rude. If you are looking for a good urgent care come to this one. They will get the job done and make you feel very comfortable. I just got out the hospital yesterday. I was stuck there for almost 2 weeks. I believe this urgent care really helped in saving my life . read more

So angry with this clinic, my baby 8 months was with fever for two days in a row and they take 4 hours to realize that he just needed Tylenol. We were waiting in the waiting room for almost 2 hours to get a room and after that another hour to get in touch with a doctor and after that another 40 mints for the nurse to do a test on my baby. And after that another 40 mints or more to get the result. Don't waist your time! This is not an urgent care. Go to the hospital or another place were you can be seen by people actually worried about peoples health. By the way there wasn't a lot of people! There were only 1 person in front of me!!!!!! This is insane. I am pretty disappointed. read more

10+ hour in this place and they don't do nothing for you.... Just wait around ... worthless staff and doctors

Went in to find some answers about my pain I was having and I saw Physician Assistant Theresa Susanne Ameri. She was so rude and made me feel rushed and did not take a minute to evaluate anything. She did not introduce herself and had no compassion what so ever. I felt that she was very unprofessional. I had to get a second opinion somewhere else because the information and diagnosis she gave me was false. I will not be returning to this location again. On the bright side, the front desk and rest of the staff were awesome and very friendly! She should take some social skill advice from them :) read more

They are SOOOO rude and they aren't good with children at all one nurse was coughing and didn't bother to wash her hands.

I was very impressed by this facility and their capabilities. I am from out of state and actually a nurse myself. I came in with some generalized flu like symptoms, and what a surprise to me I was actually in SVT. Within minutes I was roomed, getting serial EKGs, bilateral IV's, and cardioverted. Soon there after I got timely antibiotic coverage for sepsis and a CT scan. As it turns out I did have some throat issues as well that needed an inpatient stay and I was on my way to my next destination within 6 hours of arrival. Highly satisfied overall, hopefully I don't need to make any more visits in the future though :) Shoutout to Dr. Karimi, Ashley RN, and the paramedic working 7/16 days (sorry I don't remember your name!) for taking the time to listen to me and talk through my concerns with me. It can be scary when you're 2000 miles from home and literally know nobody in the state, but you all made it a lot more comfortable. read more

I went to PresNow on the suggestion of my primary care doctor. I needed an ultrasound and based on my symptoms, she felt I needed one sooner than later. I decided to go around 830pm, hoping it wouldn't be so busy. It was extremely busy. I waited in the lobby for 3 hours. The people that check patients in and out offered snacks and drinks at one point, that was nice. Finally I got put in a room. The girl who directed me to the room said absolutely nothing after calling my name in the waiting room. She came back in a few minutes later asking if I've already had blood drawn and then said she would do it. There was no tray in the room so she put the tubes in her lap and on random chairs. It was very unorganized. After that, no one came into the room for 2 hours. At this point, it was 2 in the morning. Even if a doctor were to come in, I would have had to wait another few hours for the ultrasound. I just walked out. It was a terrible experience and I will not go back. It seems like no one there communicates. I imagine this is what an ER in Canada looks like, except you still have to pay. read more