If I could give a zero I would. For the amount they charge you for rent you would expect a higher level of customer service, better amenities, personal respect and "luxury". You sign a lease to be " nickeled and dimed to death" IT'S ALL SMOKE AND MIRRORS. You will not get your money's worth from the property. Non-rent charges: ridiculously high!! -garbage should be included in the rent and a "trash valet"?!! FARCICLE - and you can't opt out. You are also charged for additional electricity above PG&E! The most concerning to me were 1) property manager has no ability to communicate in a clear and consise manner. Resolutions/answers were often presented in a disdainful, disinterested manner. No care was taken to make you feel like you are a valued PAYING customer/leasee. 2) Accounting process/procedures are ARCANE! read more

It is so loud here and the property is poorly managed. These would be forgivable, but the non-rent charges are out of control. How is a real estate company allowed to charge $380 - 450 per month for utilities and fees without providing calculation basis to tenants? Garbage is mandatory and costs $160-180 monthly Garbage valet is mandatory and costs $40 monthly Sewage is mandatory and costs $70-$80 monthly Community water is mandatory and costs $80-90 monthly Misc mandatory fees are $35 monthly Extras: Garage, Storage closet, pets, renter's insurance - costs are not standard with tenants paying different rates for the same service. Units that rent for $6,000 actually cost $6,400++. read more

We have been tenants since July 2022, and have experienced the following issues: 1) Accounting - I strongly advise against using automatic payments and relying on the Ledger in the Resident Portal. We were overcharged in rent for a full year; charges have repeatedly been incorrectly added to our account. 2) Procedural - I strongly advise against using their insurance company. The minimum required insurance was incorrectly increased mid-lease. 3) Operations - We were victims on theft in excess of $15K from a bike locker controlled by the community. The property failed to advise us of the theft in a timely manner; failed to provide police with security footage in a timely manner and continued to charge us rent for bike storage. 4) Business practices - Some tenants do not disclose all individuals living (30+ days) in their apartments. ConService charges are based on total services used in a building divided by the # of people registered in each apartment. Similarly, some tenants do not disclose their pets. 5) Customer Service - Community guidelines are not enforced: leash rules; vaping; noise after 9PM 6) Quality of life - Constant construction during our 3 years of residency; 6 damaged tires from stray nails; residents confronting their neighbors; residents confronting management; residents purposely damaging community amenities. Management - It's a shame. We really wanted to enjoy living in the community, but are relived our tenancy is coming to an end. I'm happy to share supporting evidence and details of every instance mentioned above. read more

Exactly what you can expect if you move to The Preserve.... The only amenity I use, the fire pit, breaks down annually. It hasn't worked in months. Lots of excuses, no results. The light on my deck was broken for 2 years before they got around to fixing it. My deck doors don't close and, after numerous complaints, I'm on a who knows how long to get it fixed backlog while my utility bill soar trying to keep my apartment bearable and I add to Climate Change. No one seems to care. And the corporate response? Do nothing, never contact him, don't fix anything but use our billion dollar corporate largeness and try and make him look bad on Yelp. The property is so beautiful, the people who work on premises are so wonderful...it's amazing that it can get this bad. read more

WOW! Read the reviews that are not good ( AND MOST IMPORTANTLY - the last part of this review). They are telling. I was going back and forth with the manager. Appointments kept getting made and cancelled. Texts at all hours (which I found out were automated and not even a person.) The morning I did get an appointment... found out the manager walked out and there was a corporate person there that flew in from another state. CAN'T keep managers because it's a sleazy place. That morning the listing said that they had 11 apartments. I get there and the new "manager" takes me to see an apartment. She tells me it's a 3 bedroom... I said that I was okay with a 3 bedroom But, I had expressed that I really wanted a 2 bedroom with a view. She proceeded to tell me that THIS was the ONLY apartment that they had available. Period. No view and probably the worst location on the property. I told her that I only was interested in a unit with a view. Then... she said, "well we do have a 2 bedroom with a partial view in another building... but, you don't want that one...) She had just emphasized that they DIDN'T have any other units available. ONLY this one. I said... I wasn't interested in that unit and asked to see the public spaces... just in case another unit because available... I looked at her and asked..." How much is the unit that you just showed me... in case I can't find another one?" She looked at me and I kid you NOT.... said, "It's $3200 today if you take it and sign up today. It Goes UP every day after that and if you wait 2 weeks to sign the lease... It would be $5500 per month... " TOTAL SLEAZE.... I wouldn't rent from people like this if my life depended on it.... and now they are showing 13 units available for a place that only had that ONE... and DIDN'T have ANY coming available part read more

If you're looking for a place to call home in Marin, then Preserve should be at the top of your list. We've had the pleasure of living in this apartment complex for 1.5 years and I must say it's exceeded our expectations. Firstly, the location is prime. Preserve is situated in a peaceful and serene environment at the base of Ring Mountain, yet close to all the necessary amenities & downtown Corte Madera. It's just a 5 minute drive to the malls and freeway which makes it very convenient. Secondly, the apartment itself is lovely. It is spacious, clean and had all the modern amenities we needed. The maintenance team was also always prompt in fixing any issues that came up. Thirdly, the management team is exceptional. They are always friendly, professional and prompt in addressing any concerns or problems we've had. They make sure that the apartment complex is well maintained & that residents are following community guidelines. Lastly, the community is incredibly friendly. We've made some great friends who have made our stay at Preserve even more enjoyable. The management team also works to foster a sense of community among its residents, which is something we did not expect. Overall, I highly recommend the Preserve! read more

I've been a resident for more than 4 years and can't wait for my lease to end and get out of here. Read the reviews closely - the positive ones usually come from new residents that are often enamored by the modern interior design, great views, and nice location. The negative ones, which are many, are from residents like me that have lived here awhile. The management of the property abysmal. Property managers turn over every few months, always with email from the parent company describing how committed they are to find a great replacement. Managers are rarely on the property and when they are, they are focused on leasing the many open units, or sending silly emails about how important it is to follow community rules, with no follow up. There's one maintenance guy for the entire property. He tries hard but has an enormous backlog and is always apologetic for the long delays in responding to service requests. BTW - when you see responses from the property to these reviews, they are not from a real person that is onsite and familiar with the property. read more

Hernan is amazing. He's responsive, clear, polite and knowledgeable. We are so happy to have him at Preserve.

RENTER BEWARE. We just moved out after a single year lease and this has been the most hellacious experience at an apartment complex we have ever had. First: Hidden Fees for "amenities" You pay for your parking spot. 150 a month if you have an electric vehicle, 50 a month or more for garage parking and 35 or more for a standard space outside. You have garbage "pickup" which is 35 a month and comes when they feel like it. often it stacks up for days. Never discussed when we signed lease and the fee is mandatory, even if you want to take your own trash to the dumpster. You pay for the amazon locker system (50-100 a month) which again was never discussed during lease. Rent is 5k or more so if you want a cheaply made/designed complex with poor customer service and a rotating door of staff (all of which have been barely high school educated and dont seem to give two cares about their renters) then this is your place. Construction: Never communicated to us until the day prior. They are tearing up a significant portion of this complex and we hear jack hammers, trucks and equipment ALL DAY, starting at 7am. Its super peaceful and enjoyable. Parking: When they started construction they eliminated parking to 80% of the lot for building 6 and 7. This left people with families, disabilities etc. ZERO options for parking close to their building. You would think for 5k a month you would be able to park fairly close to your home. Not the case here. Fixtures and Interiors: Incredibly CHEAP CHEAP CHEAP. When you tour, it looks nice, seems legitimate but let me tell you, after only one year here we have had massive plumbing issues that required us to have no showers or water for two days several months ago, paint that chips and falls off the ceiling when neighbors walk too loud above you and little to ZERO maintenance of the grounds. Staff: We have lived here one year and there have been three to four different "managers" (i say that with a huge amount of sarcasm) running preserve. The "madame" or "boss" of this group is a woman from Dallas, TX who shows up once a quarter or so and addresses nothing for the community and then leaves. If you are looking for consistency, service or any level of superior experience for your 5k-10k per month....this isn't the place for you. Rules: We are supposed to keep our patios and parking spots clean and organized so we don't look like a back alley way complex. Nobody abides by this and it isn't enforced. People walk their dogs and there is animal poop EVERYWHERE because nobody picks it up and the maintenance team does nothing. Lease renewal: You will be charged 20-40% increased to move to month to month after your lease runs out unless you sign an aggressive and poor value lease for another year to three years. They make it impossible for anyone to stay a year or less at a reasonable rate. they also tell you in the beginning that they dont raise rent over 5%, that is not the case and they will rip into your wallet the minute they have the opportunity. Access: There are no handicap parking spaces near most buildings (pretty sure this isnt legal) and there is no easement or ramp for people who are in wheelchairs or who cant utilize steps. Already reported this and not sure if it is mandatory or not, but if you need a ramp, dont come here. The views are great, but you pay for them and frankly, for 5k or more a month, you have a lot of options....even in Marin. SAVE YOURSELF THE TIME, MONEY, FRUSTRATION and HEADACHE and stay away from this nightmare and their nightmare staff. The place is trash. read more

A word of warning: whenever you get to lease renewal time it seems that the Preserve owners prefer to engage in behavior that would only ever work out to their advantage: they will offer you a new lease where the best pricing is combined with a weird term so that your next renewal will always take place during a peak period; they may attempt to increase fees on parking and other extras at that time as well. We recently went through our third lease renewal and aside from a nominal increase in rent (which is expected) they proposed to increase the fees on all of our parking. By "increased fees on parking" I mean exactly crazy numbers: the EV parking spots (which are limited) are more than doubling in price from our last year's rate of $120. It's predatory: they know that we have an EV, which we bought just because we had EV parking at a certain cost, and we need to charge that EV. What's worse is that whether your drive a Leaf (less than 110 miles range) or a Tesla (300 miles range), everyone pays the same flat fee. Complete BS. They could have put in metered charging points, which would have provided transparency along with a level of fairness because previous generation EVs have tiny batteries (that require phenomenally less amounts of electricity to charge) vs the newer batch of cars (with gigantic batteries and 200+ miles range: Tesla, Bolt). With that said, after much complaint, the leasing office backed off on their plan to hike up our parking fees to insane levels for our fourth term. We had already begun to start to look for alternatives but with this turn of events elected to stay for another year. As for my previous review...nothing's changed. They company did absolutely zero about the bbq smoker that whenever it's used requires us to close all of our windows (the wind blows off of the bay straight up the hill and into the buildings at the top, predominantly Building 5). Thankfully, the smoker isn't used very frequently. Correction: I shouldn't say they did "nothing", they did manage to dispatch the community manager we had at the time. That means in the three years we've lived at the Preserve, the community has iterated through at least four community managers. If you can ignore the flaws of this place, it is a great setting and the building and surrounding facilities are only a few years old. 06/23/18: Had to bump this review back down to a 2 because of the bbq situation at Building 5. I had completely forgotten one thing: when it gets hot here gets really hot (it's in the 90's today) and these apartments don't have air conditioning. So when people are bbq'ing and using the smoker (as they are right now) I can't enjoy the use of my balcony and I have to close all of my windows and sit inside a stuffy apartment waiting for people to stop grilling. This certainly doesn't make for an enjoyable experience. read more

Where is anyone from corporate? This place is a disaster from the property manager Lindsay to maintenance. It has been a nightmare living experience and no one cares. They have given zero concessions for the massive construction on property, which is a huge part of why living here is unbearable. There is dust and dirt that comes through the vents and into the units 24/7, you can see it on the walls and breathe it in. We are constantly being held up driving in and out due to the construction trucks and all things related to construction. For years now we have had to also deal with the loud noise of construction starting at 7am lasting all day long. The pool is freezing cold, which when we moved in they said it is heated all year round. The amenities never work and everything on the property is run down. The property manager and maintenance are so rude anytime there is an issue and they do not care and refuse to fix things. It is an old run down apartment community with zero accountability. They say they charge such high rent because they can and they don't maintain the property or care about the construction or concerns of residents and they make living here miserable because they can. No rules are enforced. It is a hell hole and I hope people do not rent from them. read more

The complex looks nice, I guess. Showed up on a Saturday at 1045 for our 1100 confirmed appointment, only to be stood up. After calling the number and getting InTouch with someone, they stated they had no way of contacting the leasing agent and that she's probably out on the property. Seriously, who has no way of contacting an employee? read more

When your out looking for a new apartment on a Saturday and there is only one representative that is too busy to assist and your asked to come back in 3-4 hours, that's a problem. Seriously, on Saturday, the only day we had together to look at places. I think it's a sign that they are not properly staffed to care for the office, tenants and future tenants. So we left and won't be back. read more

First, the good: The Preserve is in a beautiful location, with wonderful water views and great access to Ring Mountain trails. Very convenient from a commuting perspective, whether you take the ferry into the city, or get on the 101. Great school district (Reed in Tiburon) if you have school-aged children. Other than the location and local amenities, the actual apartments and the living experience is terrible. The sheer volume of tenant turnover is clearly a testament to something being wrong with the property. We saw probably 50-75% turnover in our building in the year we were there. * It is close to impossible to get a response or engagement from the building management on anything. o We had a leak in our unit and black mold (photo attached). It took a month of fighting before they were responsive or would fix anything (they had endless people out for estimates, which were requested by "corporate". We had an entire room blocked off as a biohazard and yet to get them to take any action required herculean efforts and daily follow ups on our part. Given I was pregnant at the time, living with black mold and having zero responsiveness from management on the issue was pretty scary. It's not just an annoyance - it's an unsafe living environment. o Our bathroom flooded as there was a pipe blockage somewhere above us. We were bailing water out of the shower and dumping it into a sink in the other room to prevent it from flooding the bedroom. The entire time we were on the phone with the emergency line who was "leaving messages for approval to get a plumber in". Again, the mysterious "corporate" must approve everything. o The fire alarm went off in the main entrance and could be heard throughout the entire building. It was deemed to be "not an emergency" by the powers that be and they let the alarm continue going off for over 24 hours, throughout the night. o The people who lived below us smoked (the entire complex is non-smoking). When we spoke to the individual who lived there about it and he slammed the door in our face, we asked for help. Not one email (of which there were too many to count) on the subject to the property manager was ever answered. The entire landing of the floor that he lived on reeked of cigarette smoke so it was hardly an insignificant issue or one that wouldn't be noticed. o Moving out was comical. We gave THREE months' notice (the lease stipulates 2 months' notice if you are not renewing) and they charged us 3K for "late notice" which took time and aggravation over a month (well past move out) to get them to correct. I probably wasted 20 hours of my time on emails and VMs that were never responded to or never got us anywhere closer to resolution. I truly believe that things like this are not errors, but ways for them to try to pull one over on you and hope you don't notice or simply leave you so frustrated that you would rather pay than deal with them. Essentially, once you sign the lease, you're on your own and they don't even have the decency of pretending to care. * The building construction itself (as evidenced by the examples above) is bad. There is virtually no sound barrier vertically between the units. We could hear every footstep above us, knew every TV show they were watching, and could hear every toilet flush. In the year we lived here I can honestly say I have never had a good night's sleep. It wasn't the fault of the people above us, it's just simply that the apartments have no noise barriers whatsoever. After a year at the Preserve, I could not be happier to be leaving. The poor construction of the units is one thing, but the complete and utter lack of responsiveness, communication and sheer disrespect that the property management shows towards the tenants makes living there a painful experience. read more

Preserve at Marin - Black mold growing that took a month to resolve. - Apartments Near Me - Corte Madera, California

We have lived here for over 5 months and while this place is in a beautiful setting and somewhat well maintained by the maintenance staff, the property managers onsite are mainly unresponsive to residents after you move in and are continuously changing their policy on charges to residents. Examples include: trying to charge residents for outside parking after being told outside parking at the signing of the lease was free, trying to charge fees to residents that store bikes behind their (paid for) garage parking spot even after being told this was okay when signing the lease, and the most absurd charge is for "valet trash" (this is in addition to the city trash charges). The buildings don't have trash chutes in each building, so instead they have decided to leave an ugly brown bin outside of each door and charge $40/month for trash service from the brown bin. Note that the brown bin does not include recycling (the majority of most people's trash), so you still have to walk down to the trash room to take out recycling. On top of the valet trash charge, you also have to pay a city charge for the trash picked up in the trash room, this charge is anywhere from $60-$70/month. We are a small (two person family) who travels and is frequently away with minimal trash that has a monthly trash bill of $110 a month. In addition, since this a variable charge, this charge has somehow increased by 53% since we moved in. Watch out for the extra charges not explained during your tour of the building prior to moving in and the potential for them to try to add more charges on due to a change in policy that wasn't communicated to residents. Don't expect much help from the onsite management staff once you move in. We have to send a minimum of 3 emails to get one response on any particular inquiry and usually with an unsatisfactory response. read more

Overall I love living here. The pool, the view and the location are the best. Management was really bad for about two years but they just changed them all. read more

The preserve has been an excellent experience so far. We moved in last week and the staff and maintenance team has been superb. The views are amazing and the property and amenities are so well maintained! We had made an appointment to tour before signing and Jim was wonderful and made us feel like part of the community right away. I love the additional services offered too. I just put my trash out in a box in front of my door and it gets picked up every night! and the Luxer package system is great! I work until 9pm and get packages daily... I always used to worry about my packages sitting out all day but our buildings are secure and with Luxer lockers, they text me a pic of the box and who its from and then tell me which secure locker to pick it up in when I get home. The neighbors we have met so far have been very friendly too. I love the close proximity preserve is to the Corte Madera shopping center. I have a quick 5 min drive to the Bay Club, shopping and tons of restaurants! Excited to be here and meet more of the community! Also, each unit was very well thought out. After looking at dozens of apartments, this was the only one with 2 sinks in the master bathroom. The counter spaces in the kitchen are extensive and all the windows and sliding doors are high quality & energy efficient. Its all the little details that make it easy to live in! Love that there are guest parking spots available too. read more

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I lived at the Preserve at Marin for almost 3 years. While this is a nice community, with good apartments/views, the management isn't up to scratch (except Ruben, who's no longer there), which is why it get's 2 stars. In the 3 years that I stayed, we went over at least 8 property managers! Year over year rent increases are also insane (our's increased by more than 15% which is why we decided to move out... had I decided to stay, my total rent increase from 2016 to 2019 would have been 25%+). There definitely is a lot of turnover at this place (which tells you everything) . The management is also not very responsive (unless you escalate issues) and you have to remind them again and again and again - they do have their usual excuses: "Oh I contacted the other person who lives in your apartment", or "I was just about to call/text you". Also, you end up paying $140-150 for garbage, which is crazy! Anyway, with a better property management, I believe this can be a good place. Also, there's no loyalty shown for people who've lived there long term... they want you to get out and they do that by the steep rent increases. A week before I was supposed to move out, they offered to keep the rent flat from last year (too little too late), and that's probably because they have tons of apartments open now, and no one's willing to move in. To conclude: Once you have signed the lease, you are left on your own, and they don't care - that's the reality. read more

The preserve is the best apartment I have lived in to date. I recently moved in to the preserve with Justine's help. She was amazing throughout the whole leasing process. She was responsive to my emails/ questions and made the moving transition a smooth one. I love living here the amenities are amazing and the views are breath-taking. I am a new mom and I noticed there are a bunch of little kiddos so its definitely family friendly. Did I mention the inside of the apartments are just as breath-taking as the outside. I don't want to ever move! Thank you to the Preserve and Justine for making my living experience a great. read more

Lived here for a year. If this place was free, I wouldn't move back. It looks nice and shiny on the website, but in real life it is a decades old complex that received a recent makeover. We had multiple issues on multiple occasions with unresponsive/rude management, water leaks (pleural), and even asbestos concerns. Also, I echo every other concern raised here including ridiculous garbage fees, thin walls, cheap vinyl wood-like flooring (advertised at hardwood), seemingly non-stop fire alarms, etc. read more

Awful customer service. This is the second time we've shown an interest in these apartments. The first time we viewed the properties and were interested in moving in but couldn't get a response back from the management team. Second time around, after being assured things had improved, we arrived only to be left waiting for 25 minutes. When someone finally arrived there was no apology. She then told us the rates quoted on the web site and over the phone were in fact incorrect. Rest assured we wont be making the same mistake again. Oh and one of the current residents said its nice if you don't mind hearing your neighbors... read more

This review is based on the staff at the Preserve and it's parent company AIMCO, rather than the facility/location. First off, I hate to complain, and the apartment, the onsite pool, gym etc, are all fantastic However it is very clear that the staff only care about getting you in and receiving your rent check each month, as soon as you become a tenant they simply ignore you! The lack of response and down right inability to perform is shameful, especially for a place that charges around $5000 for a two bedroom. I have made multiple (around 8) complaints over the last 6 months about the noise coming from the upstairs neighbors and absolutely nothing has been done - despite it saying in the lease that if a noise complaints are made you will have to put down rugs/carpet on the hardwood flooring. Most of the time they don't even call you back, or they set a time to call and then don't pick up. It's been 6 months! Unfortunately that isn't even the reason that promoted me to write this review... I actually just had two mountain bikes stolen from my parking spot (they were chained up securely, but the thief had bolt cutters) and when I told this to the manager (the new manager who was brought in to replace the last one) she simply replied, "yeah that's been happening a lot recently." Well thank you for the warning!! She went on to explain that there are no security cameras on site, at a place that is as expensive as this?! This is very poor in my eyes. other issues include, but are not limited to; -$140 per month for trash (up from around $70 when we moved in) - very, very slow to fix anything on-site. - even slower to fix things in your apartment. - top fire-pit has been out of action for weeks (maybe months) - pool unheated for weeks (maybe months) - The staff can be quite rude... when i asked why they don't have water in the communal fridge anymore the lady replied quite harshly "I stopped buying them because everyone kept drinking them all.".... well yeah, that's the point! Anyway, apologies for the rant, but 6 months of deprived sleep due to constant banging, running, and screaming from upstairs has left me very frustrated. read more

DO NOT rent from this place. AMCO is an awful company. They don't explain charges and costs associated with moving in/out. We moved in in 5/2015, and except for the fact that it's all new and modern, the rest is a rip-off and management is unresponsive and/or rude. When we moved in our trash bill was $25-30 /month for basic trash plus $40/ month for Valet trash, I thought that was ridiculous, but them 3-4 months ago they increased the basic trash bill to $100/ month plus the $40 for valet!! I emailed Windy (manager) about it, and have spoke with many other residents that our outraged, of course the Preserve has no response and continues to charge every until here $140/ month for trash, total robbery. If you have a problem or need something fixed, don't hold your breath. You pay for parking but you can't store bikes or carseat/strollers in your parking place that you pay for without getting emails or letters to remove. Also, we moved in here with free outside parking which they now since numbered and will start charging for soon. We have friends that live here that had black mold in their pantry and it took Preserve 2 months to remedy it, with no credit for rent or inconvenience. Another friend that just moved out warned me last week that they require you to write a 60 day notice even though your lease is expiring and BTW, 60 day notices are against CA rental law, only 30 day is required. It's a huge corporation, iron clad lease BTW..there is no getting out of lease if you wanted to move. You cannot sublet, and early termination is 3 months rent. 3 bedrooms here go from $4900-7000/month, you can do the math. The best part about this place is the pool when it's heated and the BBQ with view. They claim it is heated year-round which it's not. It's been cold for 2 months now. This was a temporary move for my family and I and it's been an awful experience. I can't wait till our lease is up. We have made some great friends while living here, another positive, although they all feel the same way. read more

The Preserve has been such a great transition. The Staff are all so very friendly and on point. Terrific amenities, breath taking views and spacious floor plans make this the place to be! Special thanks to Jim and Justine. read more

We just moved into the Preserve at Marin a few weeks ago and are thus far very happy with our decision. The entire property is modern, clean and well maintained. Our apartment is beautiful, thoughtfully designed - very open and inviting. It's a bit smaller than our home in the city (~1350 sf versus 1550 sf), but the layout is such that we don't feel the loss of space. It feels like a home already. Our unit was in perfect condition when we arrived, and they accommodated our request to move in a day early. All maintenance requests have been handled in a timely and efficient manner. We've received thoughtful check-in calls to make sure we're happy with our experience so far. The gym is small, but it has essentials that are in good working order and is thoughtfully designed. I'm glad to have it, particularly on rainy days like today! I'm eagerly awaiting winter to pass so that we can enjoy the pool too. It was tough to leave the city after 7 years in SF & 3 in NYC, but we've found Marin to be a welcome change - peaceful, beautiful, friendly, clean convenient, and life is much easier in so many ways! The Corte Madera mall (so convenient!), ferry, and Country Mart are very close, and the cycling and hiking right outside our door are incredible perks. read more

Truly has been vacation style living. Just hiked to the top of Ring Mountain, in my backyard, and could see from the Golden Gate Bridge to the Bay Bridge. Very nice. read more

The Preserve at Marin has it all! Modern amenities, vibrant community, fabulous water and mountain views. The service repair team is stellarly responsive. Things are mostly fixed inside of 24 hours. I love living here. read more

This is a great location with access to hiking and biking trails, and with scenic panoramic views across the water. The Infinity pool, Club House and Gym are user friendly and well maintained. Staff are friendly, courteous and responsive. It's very peaceful and serene to live here but there are also children within the community so that's a positive if you have children. The online leasing process and registrations are complicated, but the staff can help you through the process. read more

I recently toured this amazing apartment complex. It has amazing views of the bay. The amenities are spectacular which include a pool, gym and dog park. Also there is a fire pit and grill area to entertain friends What more could you ask for after a long day at work. Justine was so professional and sweet. I would say she did a great job listening to my needs for what I was looking for in an apartment. I will definitely be leasing in the fall. Thanks Justine! read more

The management is rude, the hidden fees they charge are ridiculous ($120+/month for garbage!?), the floors & walls are thin so it's noisy, the parking garages reek of garbage b/c the garbage rooms are gross, guest parking is difficult, the windows are only washed once per year so they are filthy, lot's of things were being stolen from the garage, the pool chairs are plastic & so uncomfortable they are unusable, the doors slam closed and have injured occupants (severely), the appliances are cheap so dishes were never cleaned fully BUT the guys who do maintenance are great and very responsive. Most people I know dislike living here. read more

This is a horrible apartment complex and the owners, AIMCO, do not care, all they care about is exploiting current tenants and have them pay premium rents while receiving substandard living conditions.The appliances are cheap, the pool is NOT heated, the walls are paper thin, and there is black mold, to name a few. Everyday items in the units are not installed properly, the front doors, wood floors, cabinets, closet doors, bathroom fixtures, etc. There are thefts, which should never be an issue with a place with this high of rent and location, but they have zero security measures, make horrible staffing decisions, and do not care about the safety of their residents, all they care about is how much they pocket. Residents are charged over $120 per month on top of all the other add-ons and rent, just for trash, it is the city trash charge plus $40 per month specific to AIMCO for what they call "trash valet", over $2,000 per year just on garbage alone. The photos they showcase online are photoshopped and inaccurate. They lowered their rent on available units because people move out as quickly as they moved in once they realize how ridiculous this place is and there are always several apartments available. But they then screw over current residents by not only charging them the highest rent in the entire complex, but for entire Marin county, and then on top of the they RAISE their rent if they renew. Hey AIMCO, lower rents of premium tenants and realize you have a cheap apartment community. read more

I am updating my review because the building has really gone downhill since I moved in two years ago. Like most have said in other reviews, the costs continue to go up (150.00 a month for garbage is absolutely ridiculous) and the service continues to get worse. The amount you pay is not worth what you are getting. They do not do a good job of taking care of the property. My Windows haven't been cleaned in the two years I have lived here, landscaping is terrible, and the staff has changed and they are very unresponsive. Although the units are modern and nice as is the pool, my recommendation would be to not move here. read more

The Preserve is a gorgeous property with amazing views, beautiful modern apartments and a lot of vacation-like amenities. It is expensive, but you get what you pay for! The on-site staff is great. They work very hard (in the face of lots of corporate process hurdles) to respond quickly to constant demands from a somewhat entitled world of tenants. There are definitely some glitches in speed of repairs, etc., but good intentions are obvious and consistent. It's a friendly and welcoming community, and we are very happy here! read more

From the very first time I stepped on the property to look at apartments at Preserve at Marin I felt warmly welcome. The application process was streamlined in a way that made it efficient and easy to follow though all the steps online. Moving in was a sheer pleasure, as the apartment was spotless, with everything in working order. In addition, shortly after we moved in, the property's service technician paid us a visit and went over all the electrical and technical features of our apartment. He informed me that the one feature I found tricky, namely the handles to open the windows, will be replaced soon with better quality parts. Though we lived here only a short while, I already feel at home, thanks to the comforts of the well-appointed amenities and the friendliness of the staff. read more

The Preserve at Marin has brand new units, great tenant facilities and excellent service for anything you request. It's very well-located, close to major shopping, restaurants and the 101 Freeway. The units are spacious and well-designed and the views, if you're on the water side, are spectacular! Plus, there are nearby hiking and biking trails if you're so inclined. read more

This place is first class all the way. Beautiful high end finishes, lovely views, quiet, a gorgeous heated salt water infinity pool, a gym and a spacious outdoor entertainment area surrounding the pool. There is nothing else like it in Marin. Michael S read more

I moved here from another high end rental complex about 2 months ago. Larkspur courts was an entirely different experience. First the place was under construction for an entire year before I left. The management not once would return a simple phone call about problems or concerns about the construction. If we went to the office to talk to the manager we were deflected by another person that wouldn't answer anything about our concerns. We would always get the same answer about the manager "She is on a conference call". My God she was on more conference calls than Google and Yahoo combined. At the Preserve the staff is right on top of all concerns. Communication is second to none. I have a magnificient unit that has unparalled views. No reason to ever ever leave. read more

These apartments are beautiful, in a fabulous location, and they take pets!!! They will be even better when all construction is finished at the end of the year. read more

I moved into my new apartment in May 2015 and couldn't be happier. The views are great, the residents are wonderful, the facility is clean and new, the grounds are well-kept, the appliances are top quality, the pool and BBQ area is nice, the health facility is small but has everything you really need, and the location is marvelous. I have no complaints. read more

The management here is horrible. They will do whatever is needed to get residents into the units, but once you are here and paying them they don't give a crap about you. They never respond to emails/calls and are never in the office. There are never enough parking spaces around (even though we pay to have a spot). There is no air conditioning (which is horrible because it can get extremely hot in the spring and summer). Our pool is essentially the community pool that is entirely open to the public and nothing is done about this. I was really excited about being able to use it when we first moved here, but now it is completely overrun with random people at all hours of the day. I'm also pretty certain that the management is stealing from the residents because the $140 a month that is charged for trash is beyond insane. This is on top of numerous "miscellaneous" charges that are tacked onto the rent. So expect to pay a significant amount above what your "base" rent is every month (which is already super high). I've lived in a lot of places in my life, but I've never been this disgusted with a management team before (and don't be fooled that there is a "new" group of management here because they are still awful). Stay as far away from this place as possible!!! read more