We had to move quickly back in September 2024 and looked at several options, but we chose Apex…read morebecause of its location and, above all, Jonathan's outstanding customer service. He truly understood our situation and went above and beyond to help us secure a place we could move into right away. Jonathan kept us well-informed throughout the process, and when he wasn't available, Rachel graciously stepped in to provide updates.
The maintenance team, Angel and Carlos, has also been exceptional. They respond promptly to service requests, and their efficiency and dedication are greatly appreciated. Their communication and attentiveness have meant a lot to us, especially after the challenges we faced before moving. Having such caring and reliable staff is a major highlight for us.
The only issue we've encountered is a persistent leak in the dining room window since we moved in. Although the roofers have been out to address it, the problem still hasn't been fully resolved. We're hopeful that during their next visit, the issue will be properly fixed and thoroughly inspected. It has been frustrating to constantly rearrange things and deal with noisy equipment, but we're optimistic it will be taken care of soon.
June 2025 Update:
We moved to another building a few months ago because of a recurring water leak, and it feels like the worst decision. Rent went up because they moved us to the primary building even though the original water leak in the window was their issue, not ours. Now, on top of higher rent, we're dealing with ants coming from AC vents, kitchen outlets, bedrooms, and even windows. Roofers and AC vendors supposedly fixed the leak, but nothing has changed. Massey can't treat the attic due to an insurance clause, so we're told to just "be patient" yet this has been going on since July.
Maintenance only wipes down black mold in the vents instead of fixing it, calls go unanswered, and nothing here is properly maintained. And from the reviews I've read, we're not alone--other tenants are dealing with mice, roaches, and ants too, with nothing being done.
The only person who has actually helped is Carlos from the leasing office as he's been patient and understanding throughout all of this, and if I could, I'd give him five stars separately. Unfortunately, the same cannot be said for maintenance and the office managers, which have been nothing but a disappointment. Our apartment is kept clean at all times we hate bugs and refuse to live dirty, especially in Florida, but we're still stuck with this problem. On top of that, when they relocated us, they didn't cover a single expense; instead, they acted as if waiving the transfer fee was some kind of courtesy, when in reality this was their issue to begin with.
February 2026 Third Update
After months of trying to resolve the ant issue, Doug (Community Manager) has truly gone above and beyond to help address and remediate the problem as much as possible. While we still see some activity, thankfully they're no longer in the vents--knock on wood. It's an ongoing process with Pest Control, but things have improved compared to before. Some days there's activity, but after baiting, it subsides.
It's definitely been frustrating at times, but after connecting with Doug and Carlos, it's clear they understand the situation and do what they can to support us. We genuinely appreciate their efforts and would recommend Apex as long as they're part of the team.
March 2026 Final Update:
We moved out and broke the lease after dealing with ants on the counters, outlets, and even the bed. We contacted the office multiple times with no response, and pest control never resolved the issue. Despite this, we were still charged full break‑lease fees.
I sent several emails about the charges and never received a reply. At one point, I was even told we "never gave notice," which is incorrect. Many tenants in Building 1 have also left due to ongoing unresolved issues.
For the amount we pay, the service is unacceptable. I'm relieved we left, and I do not recommend living here.