Front desk staff and security were extremely friendly, welcoming, and helpful. Unfortunately, our…read moreexperience changed completely once my wife and I were taken back to the ER. The nurse assigned to us was cold, difficult to understand, and provided very little communication or clear instruction throughout the visit. After tests were performed, we were left waiting in the hallway with little to no updates. Staff would often walk away without answering questions or explaining what was happening next. The lack of communication was so poor that we found ourselves having to ask other staff members for information. We were even close to leaving before receiving discharge paperwork because no one followed up with us. This was especially disappointing because my wife and I had just found out that we're expecting a baby, and what should have been an important and emotional experience was overshadowed by unprofessional attitudes,racism as we are Hispanic American veterans and poor patient care. We understand that emergency departments can be busy, but basic communication, compassion, and professionalism should never be overlooked. Especially when there are 2 patients not a fully stocked ER. I hope management takes this feedback seriously and works to improve the patient experience for future families.

Appointments cancelled & rescheduled for 3 months later for a different location, further away…read more It's so frustrating! I love my doctor, and things go smoothly once I get there, but Sentara's internal scheduling & My Chart application (which I needed to sign into for my upcoming appointment) are terrible!

Today is Sunday august 27th 2023 many years after my first Bon Secours pain management review. I…read morejust read about, in Daily Press, how Bon Secours stays committed to patient care. This Dr. sounds as if he/she is the kind of doctor we all wish we had unfortunately, that is a far and few between case. Since Bon Secours pain management clinic closed down without warning years ago and all of us ( patients) were just left with a sheet of paper with other pain clinics numbers, that were worthless. As soon as you said BS PMC you were told Docs weren't taking new patients. The reality was back then no Docs wanted BSPMC because of the drug suboxone. It was given in pill form as a take home 30 day ( 1aday) pain pill and was the new no addiction pain pill ( WRONG) the article goes on about how Oct 1st if Anthem remains unwilling to negotiate Bon Secours will be out of network and patients are in jeopardy of losing their Doctors. I understand the horror in that as I've been shuffled from one Doc,Pa,Np, to the next. When I started out it was chronic back (lower) pain that could be traced back through MRI's, Dr visits, in other words proof I was not pill seeking since arriving back stateside in 1992 when I had Tricare and saw Dr. Jeffrey Carlson. Unfortunately after my first attempt to see him a mistake was made in coding and instead of lower back it was misconstrued for upper back, new referral for lower by then he no longer took Tricare and off I went looking ( referral each time) for new spine doc which lead me to BSPMC. My first review still stand I'm 64 now cannot stand upright, my lower L1-L4 cannot support me, I always look like I'm looking for loose change on ground. I must use walker or wheelchair depending on how long I'm going to be out. While I'm going through the back problem which is only getting worse, I started swelling feet, then legs then my legs started blistering, road rash, open soars, leaking of fluid and burning itching awful pain. Went to ER and in ambulance only to be told to leave that they don't hand out pain meds because my chart had the suboxone med ( because I was still on it) and they perceived me as a drug abuser. It dawned on me why comments about my veins and a few other comments were made. The ambulance attendant was still there as I was his wife's hairdresser and he wanted to make sure I was alright ( no other calls came in for them) he said lift ur legs ( most all the skin on back was road rash, the doctor then says omg how did it get that bad ( duuhh) I was hospitalized a week that was 2017. Here we are 2023 I'm still in 24/7 pain as I weaned myself off suboxone I've had my nerve endings ablation ( burnt) trying to stop pain so I can try and physical therapy myself to stand upright. It deadens the pain somewhat but, by days end I'm in tears. I'm not looking for sympathy I deal and still cut and color a few friends hair ( sitting down) for the fun of it and socialization. What I have is called spondylitis, chronic Lymphadema, diabetes, and a few other things due to a break down of health I say I'm tore up from floor up and at 57 I was self employed, hairdresser who had a heck of clientele ( 36 yrs worth) a active life and through Bon Secours I am now 64 and on disability ( not something I wanted) and a shut in because walking is unbearable so excuse this patient if she agrees to disagree or maybe I've just fallen through a big medical crack called doctors are tired of insurance companies doctoring last nov I was hospitalized 2 days for a bleeding colon was supposed to get colonoscopy in 6 weeks my appt is finally this nov1 year after because of all my other problems it has to be done in hospital so I'm wondering where these committed to patient care docs are and I know some of you are thinking I must be a horrible patient or person I can truly attest to the fact that I'm respectful and never rude to anyone as I truly believe in treat people as you would want to be treated. I just think healthcare has gone to heck ina handbag like so many other things in 2023. I know this is long but, reading the article today just hit a nerve probably one in my lower back that keeps hiding from the ablation needle.

Let me tell you all some thing ..I was with this clinic for 6 years the last year under dr Allen…read morewas the worst I've ever known...for one thing the place is for sale and as soon as someone buys it they're gone anyway..this clinic was ok until dr Allen took over...he took everybody off there meds offering no alternatives. When he took us off our meds the original pain came back ..meds go down pain goes up ..but that's not all if u try and have this clinic address any kind of pain issue what so ever they blow you off ...oh yea snd heres the bad part if at anytime while they're reducing your meds you complain that your in more pain..they cut you off your meds completely and tell you you need to see there inhouse psychologist ..please people take my advice stay away for the love of God from these people

This Diagnostic Center is located in the 301 Riverview Building at Fort Norfolk Plaza. It's a…read moregreat place to get your blood work & testing done if you've just seen a doctor in that same building. Taking up the 8th floor of that building is their spacious waiting room, quality facilities & friendly personnel. It's a much easier Sentara location for the diagnostics they offer because of the adjoining parking garage with easy access to the elevator. Step out of the elevator onto the 8th floor and you will immediately find, to the right, the Diagnostic Center entrance doors. There is no weather or long walking lot issues to bother you. The only negative is that the results don't usually come through on your MyChart App until the next day. They send Blood Work across the street to the hospital for processing. Blood Work done at the hospitals, such as Leigh, are sometimes available on MyChart shortly after returning home. It's pretty amazing. The Building is located on the south side of Brambleton Avenue. Turn left on Colley, right on Southampton then right on Riverview. The parking garage is on the back side of the building (from Brambleton). Don't forget to get you parking ticket validated so it's free.

This diagnostic center is located on the eighth floor of Fort Norfolk Plaza in Norfolk. Patient…read moreparking is available on the first two levels of the attached parking garage. When you step off the elevator from the garage, the center is located immediately to your right. This is a full-service diagnostic center. They offer laboratory services, radiology, imaging, mammography, ultrasound and more. I appreciate the convenience especially since my doctor is located on the same floor of the building. I always appreciate the consistent minimal wait times. I am always in and out quickly, I don't think I've ever been there more than fifteen minutes. Employees in the front and those in the back are always friendly and efficient. They are competent and appear to enjoy their jobs. Don't forget to have them validate your parking ticket so you don't have to pay when you exit the garage.