I love my clients at prep thank you for all the kind words. Makes me happy to know my art of hair makes you all feel good read more

PREP - Hair Salons Near Me - San Ramon, California

I booked an appointment online for 4:30pm and received a booking confirmation email & txt but when I showed up the door was locked. After waiting for 10 minutes and calling multiple times I realized no one was going to show up. Really disappointing to waste my time and lie about service hours. read more

My daughters were in need of fresh cuts and there was no question where to take them... Prep is the best! We visited the City Center location in San Ramon. Erika was so patient and sweet with my 4 year old who wanted about 5 inches cut. She evened out some pieces that were "accidentally" cut last year in a moment of toddler mischief. She is absolutely thrilled with the results! Adriana gave my 7 year old a trim as she likes to keep her hair long. She enjoyed the "special treatment" of a hair wash and blow out and felt so grown up. Both girls' hair feels SO much healthier! Thank you, Erika & Adriana and the PREP team for a fun morning! read more

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I've gotten my hair done here a few different times by Tracy and it comes out good everytime. Music is always playing and it's always very clean, the vibe is really nice. I would recommend booking with Tracy though! Especially if your looking for a cute cut and color read more

PREP - Red hair dye no cut, also got roots bleached - Hair Salons Near Me - San Ramon, California

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I requested red hair color and instead they turned my hair black. Had to go to another salon to get my color corrected. Owner acknowledged the mistake but refused to refund my money. I will never go back to this salon again. read more

I decided to make an appointment and try out this hair salon because it is located at the city center and I visit a lot. My appointment was with Serena. She was extremely friendly and nice. But what truly amazed me was how detail oriented she was. I have very short hair and I honestly don't care too much about the haircut style, as long as it is clean and neat. Yet, she took her time and cut my hair very carefully, used multiple gadgets, and asked for my opinion several times along the way. I will definitely return. read more

I had an unfortunate experience with Lydi. I came in asking for 2 inches cut off my long hair and for my layers to be cleaned up. What I left with was about 5 to 6 inches cut off, all of my layering cut off, and a really choppy/uneven haircut. Not only was I charged for "extra length" but I was charged for the "density" as well so I paid $90 for a haircut that looked absolutely horrible. She just kept cutting more and more hair off even after I stood up and she took the cape off. I had to go to a different place and pay another $90 to have my haircut fixed. On top of that she made me very uncomfortable touching my baby bump and continuing to ask invasive/personal questions about my pregnancy. This appointment was after waiting almost 30 minutes the day before and having to reschedule because the timing was no longer going to work out (I had an appointment at 4:15 PM and left at 4:37 PM). I previously had a great experience with Bri back in August which is why I returned (Bri has since left). After the second time I absolutely will not be back. read more

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This is a strange review. I had an appt with Lydi but left before she even started because I watched her finish up her previous appt when I walked in. She destroyed this girl's beautiful hair while making the problem worse and worse as the girl kept asking her to fix it. She looked like she had never cut hair before with a technique that was all wrong. Much like the previous review from Joseph she also used texturizing scissors exclusively and I watched her cut chunks of hair from this girls head with what seemed to be no rhyme or reason. Leaving her hair uneven, choppy, and so short in certain areas. She kept getting the scissors stuck in her hair. The whole thing was painful to watch. I would never let this stylist touch another persons hair. read more

Tracy was amazing!!!!!! Coming back again She answered all my questions and explained everything well. She is awesome!! read more

Where do I begin.....yesterday I used the message feature on the Yelp app...it sends certain businesses what type of services you are looking for. I did that and had a few responses but it was PREP who literally was working with me to get me scheduled asap. I understand hair salons can be booked up to a month or two. PREP stepped in and was able to assist me today! Customer Service: Exceptional, I had my appointment confirmed and then life happens to where you either push the time to the far right or far left. We stayed in contact through the Yelp app messages which is convenient and helpful especially when the turn around response time is less than 5 min. This time, I called the business to see if I can come in earlier than expected and sure enough sweet Ms.Tracie was able to squeeze me in!! She made me feel so welcomed and kept me informed on what she's doing when working for with my hair. I appreciate that because I'm still new about how or what I need for my hair. Ambience: Very hip, artsy and relaxing! Love the playlist that was playing in the salon!!!! Treatment: Hot oil and to come find out, not a lot of salons do this service. I got it because it was recommended from a friend. I will definitely be back and this time, I'll bring my girls with me so we can do a girls day! read more

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I love how healthy my hair feels and looks after getting a trim with Lydi. I appreciate the careful attention she took when only tapping into the ends and keeping the length of my hair long. I will definitely be back for my next trim. Thank you, Lydi! read more

PREP - Hair Salons Near Me - San Ramon, California

Really great environment, great hair cut. Highly recommend. Was very easy to schedule the appointment.

Erika is amazing! Super patient and did an excellent job listening to what and how I want my haircut to be, since this was my first time at Prep ! I will see her again in few week ! read more

Location is fantastic! What a clean salon and extremely pleased with Lydi! She always listens to detail and gives me the trim or cut I need to fit my oblong face! Lydi layers my hair perfectly and I am never disappointed. I just don't understand other peoples problems !!! Keep up the great work at PREP San Ramon ! read more

Jennifer T. I've been to countless haircut places, and I've NEVER had such a terrible experience as I did today. Jenifer, if that's even your real name, you completely ignored what I asked for and butchered my hair! I came in with a whole step by step video, explained exactly what I wanted, and you had the nerve to give me a bowl cut instead?! Are you serious? It's like you weren't even listening! I don't know if you were distracted or just didn't care, but you clearly have no idea what you're doing. This is the WORST haircut I've ever received, and trust me, I've had my fair share of bad haircuts--but this one takes the cake. I'm going to have to wear a hat for the next month because of your incompetence. Jenifer, you've officially ruined my day and possibly my entire month. I wouldn't recommend this place to anyone unless they want to leave looking like they just stepped out of a 90s Never coming back. Also 51$ read more

Vanessa was the best! First haircut for my son and he did so well! She really made him feel comfortable. read more

PREP - Hair Salons Near Me - San Ramon, California

Took both of my daughters (9 and 7yr old) here and they were so excited by their haircuts. Lydi, the stylist, was super friendly, kept both engaged and their cuts are wonderful! She really listened to me and made great suggestions on how to get the look the girls wanted while staying within my restrictions (must be able to put up into a pony tale for sports). The girls are trilled by their cuts. Thank you Lydi!! read more

PREP - Layered cut - Hair Salons Near Me - San Ramon, California

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I've traveled and lived in many different places so I had to get haircuts from a variety of shops with different cultures and styles. Out of all of them, this was probably one of the worst experiences getting my hair cut with no doubt. Disappointing because I read great reviews for PREP, which didn't live up to its reputation. I had Lydi, who was very friendly at the beginning. I consulted with her because I wanted to try out a different style of hair, and she was amazing about consulting and giving me her honest opinion. I was aware of the fact that my hair isn't long enough but wanted to hear a professional's opinion and decided I want to try this style another time. Here's where it started to go downhill. I decided to just go with the style I usually go with. I was telling her about how stubborn my hair is then she wanted to see how my hair would curl with a curler. I was trying to tell her that I have my own setup and ways to style my hair (since I know my hair the best as I've been doing my hair since I was 14). I guess she still wanted to see for herself..? Obviously, my hair is pretty short being a guy so a curler for long hair won't work on my hair. She attempts on curling my front hair, and she started scraping the skin on my forehead. I had to tell her that it hurts after the 2-3rd attempt because she kept trying and it was just hurting me (as if she wasn't getting the hint). She then started cutting my hair with laying scissors, which she kept yanking my hair. I have VERY straight Asian hair. I don't understand how someone could yank straight Asian hair with a pair of scissors. I was starting to get annoyed at this point because this is becoming an unpleasant experience at this point. I tried ignoring whatever just happened and just wanted to move on and have any kind of pleasant conversation/experience with her. The conversations didn't really last long and she started bad-mouthing the previous customers with her co-worker working at the other side of the salon. They were basically gossiping about how difficult their life is due to the mothers that come in with their children. Alright... I get how that could be harder to work with parents with kids but why would you say those things in front of other customers? At the end of the haircut, I basically looked like a dude in his 50s with a terrible haircut. ALSO, my sides are still uneven!! She fixed it twice to get the sides even but now it's very short and uneven. AHHH even sides are the basics bro, come on... After the cut, she takes the gown off me then decides to spill hair all over me. Then she attempts to put an excessive amount of gel on my hair and doesn't do anything to style it. Why? I don't know, I can't tell you. As I was leaving, I noticed that the other stylist had her customer go over to get his hair shampooed. That's when I remembered that my $39 cut also included a shampoo as well as a cut. But at that point, I was pretty fed up with her and seemed like she was too. If you still want to get a cut from PREP, I would recommend getting your appointment with a different stylist. She makes herself sound like she has tons of experience and knows what she's doing but, you soon realize her techniques using the hair-cutting tools are not very good and the results are even worse. read more

My hair was in desperate need of a cut after many months without even a trim. It was too long, the ends were frayed and it just looked awful!! I just happen to come across PREP after my hair color at Madison Reed. I thought how convenient, I'll just make an appointment at PREP after my color. I scheduled everything online which made it very convenient. I arrived at PREP located at the second level of the outdoor shopping mall. I was the only customer at the time and the salon was clean and modern. My appointment was with Shawn C. I told her exactly what I wanted and she performed a miracle!! My hair is so much healthier with bounce and fullness. I had no intentions of getting my side swept bangs cut but she said it needed a little texture. She was right!! You can absolutely tell Shawn had many years experience with hair. I will definitely go back to PREP. If I there were anything negative to say about PREP is that they lack advertisement or signage. I really want them to succeed so I can continue going. This location is very convenient for me. There's also plenty of parking. I, without a doubt, recommend this salon 100% and Shawn C, my stylist. read more

If I can leave a negative star, I would. My daughter came in for a haircut asking to be shortened and have long layers. Lydi completely butchered it. When I saw the end result, Lydi asked if that was ok.... I simply said yes bc I knew she can't fix what she did... She obviously doesn't know what she's doing. She missed a whole chunk of hair, the two sides aren't even, there was no layering. I can't believe I paid $70 for this botched job. I will NEVER go back. read more

PREP - Hair Salons Near Me - San Ramon, California

Gosh - First - I thought this salon was just for kids! Second - I wish I knew about this place sooner so that - Third- I could discover the talented Tracy and her amazing haircuts even earlier. Thank you Thank you Thank you for solving my hair dilemma! read more

This time, Tracy finally covered grays of my front and sides, in addition ridding most of my beard!

I scheduled an appointment for my daughter, and we waited for 15 minutes. Despite having an appointment, we were not informed about the wait time and were essentially ignored by the hairdresser who did not have the courtesy to let us know that there will be a wait time. We won't be returning and will choose another local business that values customer service and people's time. read more

Lydi was amazing. Patient, kind, and very skilled. Definitely our new stylist going forward!

I was able to get my hair cut by Jen! She was so sweet and did exactly what I showed her!

I was excited to get my haircut at PREP. It has a great location and the reviews were promising. I even waited to get an appointment with Tracy, who appeared to be their head stylist from the reviews I read. I know now that she's the manager, and while I'm sure she can cut hair, I was disappointed with the haircut she gave me. It's a decent haircut in and of itself, a short bob, very straightforward, but not at all what I had asked for. I came in with quite long hair and while I did want to remove some of the damaged tips, I didn't expect to leave with such a short haircut. It will probably take me 4-6 months to grow it back to where I intended it to be AFTER the haircut. Why do some hair stylists feel the need to cut so much hair...presumably just to make it obvious they gave you a new haircut?? I asked for an asymmetrical cut longer in the front, shorter in the back, I showed Tracy several photos of what I was aiming for, which she acknowledged. She sounded confident that she could execute it, in fact she agreed that haircut would look good on my hair. The end result was nothing like the photos though, the hair was cut equal size front and back and much shorter all around than what I had hoped for. By the end, I think she could read the disappointment on my face but I didn't complain, I don't see the point in doing that once the deed has been done :/ I even left a very generous tip, but I won't be going back and won't be recommending PREP to any of my friends or neighbors in San Ramon. read more

Service Requested and Quality did not like being pursued for tip more than service cost.

Oh my goodness! I asked for a stack hair style and I got a stack hairstyle! Adriana M did a wonderful job!!! She worked really fast and was very detail-oriented about her craft. Thank you Adriana! I am soooo happy with my cut! Love it! read more

Very good service. The stylist actually understands what you want for hair to look like. Not many stylists out there understand that.

This was a fast and high quality haircut for my 7 year old son. We will definitely be back!

My daughter had hair down to her waist and hadn't had a haircut in over a year! She just wanted to clean it up, add some layers and lighten the weight of her massively thick hair! Tracy did a GORGEOUS job- took just enough off to clean it up, kept her beautiful length, added soft layers and thinned it out beautifully! Tracy also took us a few minutes early which was great and she was very personable. We will totally book again with Tracy!! read more

I don't think this salon will need another 5 star review but I am writing one because of how accommodating and high quality this experience has been. It's been over 2 years since I had a professional haircut due to the pandemic and have high risk family members at home so this was out of my comfort zone. The stylist answering the phone let me know that employees were happy to wear her mask. This shop was happy to help make me feel comfortable. At appointment, upon request, my hair stylist did let me know she had been vaccinated and boosted. I brought in pictures of myself from the past with clean cut as reference. On top of all of that the haircut was professional, efficient and affordable. I've found my new go-to for a haircut. Thank you. L:-) read more

Efficient scheduling and expert cut by Tracy Location is near equinox Website can use improvement read more

I had been struggling to find a good hair salon. I found Prep through google reviews and went for my first haircut appointment with Tracy and she is amazing. She listened to me and gave me the cut exactly how I wanted. Thank you Tracy! read more

Tracy was amazing! She was careful and precise in making sure my daughter's hair was properly cut. Will be coming back!

Really great no-frills salon! I had an at-home pandemic style hair cut that did not come out great and needed to get a touch up to level everything out. My appt with Kayla was great! She was very nice and smoothed out my choppy layers with the least amount of loss of length as possible. Ended up with a cut that I love and get tons of compliments on. I'll be coming back here for my next cut - no more pandemic cuts for me! read more

I appreciated being able to book my appointment online. I like the ease of seeing at a glance what availability they have on various days rather than going back and forth with a person on the phone. Their pricing is based upon the length of your hair. The longer your hair, the higher the price. I'm not sure I understand the logic of that, as I think shorter cuts need more precision and attention, but it's their business and can do it anyway they want. In any event, I thought their price was fairly reasonable for the area. I booked an appointment for 10:00 a.m. Their posted opening time is 11:00, so I guess they take appointments before opening to the general public. Hannah cut my hair. She was very welcoming and pleasant. She did a good job, but not exceptional. If you know what you want and tell her, she seems quite capable of delivering. Personally, I prefer someone who might make a suggestion or two based upon my hair type and look. If you don't want that, then she could be the stylist for you. read more

I just took my daughter for her first haircut and it was a great experience! Tracy was wonderful and made it a fun time for my two year old. We will definitely return! read more

Tracy did an amazing haircut for me. She has so much knowledge that my consultation with her made it go so smooth and resulted in an excellent haircut. I will keep coming back. Thank you Tracy. read more

I needed a really precise haircut and had been avoiding salons during the pandemic. When Prep opened, I thought I'd give it a try. Hannah was my stylist and did a superb job. She listened intently when I described what I wanted and asked me along the way if everything was meeting my expectations. I was amazed at the pricing -just $39 for shampoo cut, and blow dry for short hair. All the products used were high quality. I came early, and Tracy, the manager offered beverages While I waited. I will definitely return and recommend the salon. read more