I completely agree with some of the other reviews. My daughter's main teacher Ms. Christina was great. She cared and when I had a concern she would address it then followed with a change. The rest of this review is an issue with the owner, Rochelle. To sum up she made me feel like my daughter was unsafe and this issue now made my daughter unwelcome to return to class.
The issue began when Christina was gone and no one else confirmed my daughter was ready to come back to school after being sent home with a fever (I sent a note via chat letting them know she will be returning the next day). I understood that they needed a Dr.'s note or that we wait a full 24 hours (her fever broke at noon that same day). What I felt was unnecessary and set the rest in motion was when another teacher, Ms.Vanity, felt the need to apologize for the situation and say she saw my message and figured someone else would respond. No one else responded and now I had to make adjustments at work. This made me distrust Prep N Play. If an incident were to occur and Ms. Christina wasn't there, no one would feel the need to help, protect, and ensure my daughter's safety. When I addressed this with Rochelle, she apologized BUT they were just following policy in sending her home. I brought up other issues where communication is not being received by other teachers that sub in and she felt the need to explain to me why that is inaccurate. Rochelle could not understand my fear and left me feeling like my daughter was completely unsafe. After that emotional conversation, Rochelle called back at 6pm and confronted me saying I was rude to her and she is wondering if my daughter would be a good fit for the school. This made me feel that whenever I have a concern, Rochelle is unwilling to address and follow with a change. Her ego is more important to her than my daughter's safety. She has no empathy or sense of understanding. I was in shock that if she was going to make this call she couldn't have waited until the morning. Her lack of professionalism amazes me. I can't expect that only when Ms. Christina is there that she will be safe. The purpose of this review is to remind parents to really get to know the owners, sometimes accidents happen due to their inability to take action. This was a result of a simple issue. I can't imagine how she would handled a larger issue of any kind. read more